Hallmark Return Policy (2025): Simplified
Bought the wrong Hallmark item? Our easy-to-follow article covers everything about Hallmark return policy.
Hallmark is known for heartfelt cards, charming gifts, and holiday keepsakes that help us stay connected to the people we love. But sometimes, what you order isn’t quite right—and that’s okay. Hallmark has a return policy in place to make things easy.
In this guide, I’ll walk you through exactly how Hallmark return policy works, who it applies to, what the exceptions are, and how to make sure your return or exchange goes smoothly.
Hallmark Return Policy Overview
| Policy Detail | What You Need to Know |
|---|---|
| Return Window | 90 days from the original purchase date |
| Return Method | Call 1-800-HALLMARK to start the return |
| Return Shipping | Free for online orders |
| Condition of Items | Must be unused and in original condition |
| In-Store Return for Online Orders | Not accepted |
| Refund Method | Original payment method (or gift card for gifts) |
| Exchanges | Call first to waive shipping fee; you’ll be charged and refunded separately |
| Final Sale Items | Clearance items are final sale |
| Lost/Stolen Packages | Hallmark is not responsible |
| Personalized Items | Can be returned—contact Hallmark within 90 days |
Returning Items to Hallmark: Step-by-Step
If you bought something from Hallmark.com and it’s not what you expected, here’s how to send it back:
1. Start the Return
To begin, call 1-800-HALLMARK (1-800-425-5627). There’s no online return portal—just a phone call. The customer service team will guide you through the process and tell you what to do next.
Important: You cannot return online orders to Hallmark Gold Crown stores, even if you had it shipped to a store.
2. Ship the Item Back
Once Hallmark approves your return, you’ll receive free return shipping instructions. Pack your item securely in its original packaging if possible, and follow the shipping directions they provide.
3. Receive Your Refund
When Hallmark receives your return and processes it, you’ll get a full refund—including your original shipping cost—to your original payment method. This usually happens within a week after your return is received.
If the item was a gift, the refund will come in the form of a Hallmark gift card, which you can use online or at a participating Gold Crown store.
Need to Exchange Instead?
No problem. You can call Hallmark and place a replacement order right away. If you call before placing the order, they’ll waive the standard shipping fee on your new item.
You’ll be charged for the new item, and once Hallmark gets your return, you’ll be refunded for the original one. It’s like a return and a new order happening side by side.
Special Cases and Exceptions
Damaged or Defective Items
If your item arrived damaged, don’t send it back right away. Call Hallmark first. They’ll give you instructions and ship you a replacement quickly. They don’t repair damaged goods, and anything sent to the return center won’t be fixed—so always contact them first for damaged items.
Personalized Orders
You can return custom or personalized items if you’re not happy with them. But you must contact Hallmark within 90 days of purchase. Again, call 1-800-HALLMARK to get help with what to do next.
Same-Day Pickup Orders
If you bought something for same-day pickup at a Hallmark store:
- Return it to that store within 90 days.
- To get a refund back to your credit card, bring both your pickup slip and order confirmation email.
- If you paid with PayPal or don’t have your receipt, you’ll receive store credit or an exchange for the item’s current retail price.
Clearance Items
All clearance sales are final. That means:
- No returns
- No exchanges
- No price adjustments, even if the item is later marked down
This applies whether you bought the item before the markdown or during the sale.
Keepsake Ornament Club (KOC) Dream Box
If you’re a KOC member and not satisfied with your Dream Box or membership, call 1-800-HALLMARK and choose the Keepsake Ornament Club option. They’ll help you out.
Price Adjustments
Hallmark does not offer price adjustments on clearance items. This means if you buy something before it goes on sale, you won’t get a refund for the price difference if it later goes on sale.
How to Contact Hallmark for Help
Here’s how to reach out if you have any questions or need help starting a return:
Call
1-800-HALLMARK (1-800-425-5627)
Customer Service Hours:
- Monday to Friday: 8 a.m. – 6 p.m. CT
- Saturday & Sunday: 10 a.m. – 6 p.m. CT
Chat or Email
If you prefer online help, visit Hallmark Care Support. You’ll find live chat and email options there. But for anything order-related, calling is fastest.
Common Questions
Final Thoughts
Hallmark’s return policy is clear and customer-friendly, especially for online orders. You get 90 days, free return shipping, and a full refund—even your original shipping cost is covered. Just remember that you have to call to start the process. And for anything personalized or damaged, they’ll still work with you—just reach out within that 90-day window.
If you’re careful with receipts, act fast with issues, and keep the packaging, your return should be smooth and stress-free.
Please Note: Return policies can change over time. While this article aims to provide accurate information based on the policy at the time of writing, it’s always a good idea to double-check the return policy on official Hallmark’s website for the most up-to-date return policy details. For any specific questions or situations not covered here, the official website or contacting Hallmark’s Customer Service directly is the best resource.
