GAP Return Policy: Simplified
GAP Return Policy Explained! Find out how to return or exchange items, get refunds, and avoid common mistakes.
Shopping at GAP is easy, and so is returning items if they don’t work out. Whether you bought your item online or in a store, GAP has a simple return process. Let’s go over all the details of their return policy so you know what to expect.
Quick Overview of GAP Return Policy
| Policy Feature | Details |
|---|---|
| Return Period | 30 days from purchase (in-store) or delivery (online) |
| Return Cost | Free with prepaid shipping label or in-store returns |
| Return Methods | In-store, mail, home pickup (for a fee), or drop-off at Staples |
| Refund Method | Original payment method or Instant Merchandise Credit |
| Items Not Eligible | Final sale items, masks, and some restricted items |
| Exchange Policy | Same as returns; processed as a new purchase |
How to Return a GAP Item
Returning to a GAP Store
- Bring your item and a proof of purchase (receipt, order confirmation, or credit card used for purchase) to a nearest Gap Store.
- No need for packaging or labels.
- Refunds go back to the original payment method.
Returning Online Purchases by Mail
- Visit GAP’s return portal to start the return.
- Fill in the Order Number and Zip Code as shown in the below screenshot.
- Follow the instructions to create a prepaid shipping label.
- Pack your item securely and include the packing slip.
- Drop it off at a UPS location.
- If you don’t use the prepaid label, you pay for the return shipping.
- If you prefer, you can send your returned item, postage prepaid, to this address:
100 Gap Inc. Direct Gateway
Groveport, OH 43125
Returning at a Drop-Off Location (Staples Express Returns™)
- Only for online purchases.
- No need for a box or label.
- Select Express Returns in the return portal to get a QR code.
- Drop off the item at a participating Staples store.
Home Pickup (For a Fee)
- Schedule a pickup through the return portal.
- No need for packaging or labels—just hand the item to the pickup driver.
Refunds & Exchanges
- Refunds go to the original payment method.
- Credit card refunds may take up to 10 business days.
- If you choose Instant Merchandise Credit, you get an eMerchandise Return Card instantly (but you must return the item within 7 days).
- Exchanges are processed as a return and repurchase.
Refund Methods
| Payment Method | How You’re Refunded |
| Credit Card | Refund to the same card. |
| Gift Card | New gift card or refund to the original card. |
| Rewards Points | Points added back to your rewards account. |
| PayPal/Apple Pay | Refund to the same account. |
| Afterpay | Afterpay handles the refund after you return the item. |
What’s Not Refunded?
- Original shipping fees.
- Return shipping costs (if you don’t use Gap’s prepaid label).
Items That Can’t Be Returned
- Final Sale Items: Marked “Final Sale” online or on receipts. No returns or exchanges.
- Masks (for hygiene reasons) are final sale.
- Items marked as “mail only” on the product page, your shopping bag, and the invoice can be returned only by mail.
- Certain Swimwear & Sunglasses (must have original tags and liners; check return eligibility).
- Maternity: Mail returns only.
- Third-Party Seller Items (must be returned directly to the seller, not GAP)
Gift Returns
- Gift returns with a gift receipt will receive a GAP gift card.
- If no receipt, you get a merchandise certificate for the item’s current selling price.
If you have any more questions about the returns, you can visit the return policy on their website.
FAQs
How to Contact GAP Customer Support
- Call: 800-427-7895 (inside U.S.) or 614-744-3907 (outside U.S.)
- Chat: Available daily from 7 AM – 1 AM ET on GAP’s website.
GAP makes returns simple, with multiple ways to send back your items. Whether you prefer in-store returns, mailing it back, or using a convenient drop-off option, GAP ensures a hassle-free process.
