Frank and Oak Return Policy: Simplified

Frank and Oak is known for making stylish and eco-friendly clothes. They have a return policy that is fair and easy to follow.

Today, we’re going to explore Frank and Oak return policy in detail.

Key Points of the Frank and Oak Return Policy

Here are the most important things to know about the Frank and Oak return policy:

1. Time Limit for Returns

Online Purchases: You have 15 days from the date your order is shipped to request a return. After requesting your return, you have 7 days to mail the item back to Frank and Oak.
In-Store Purchases: You have 30 days from the purchase date to return an item bought in a store.

2. Condition of the Item

Items must be in their original condition.
They should not be worn, washed, or damaged.
Items should still have all the tags attached.

3. Proof of Purchase

You need to have the receipt or proof that you bought the item.
This can be an email confirmation or the packing slip that came with your order.

4. Refund Method

You can get a refund to your original method of payment.
For example, if you paid with a credit card, the money will go back to your credit card.
You can also choose to get store credit, which you can use to buy something else from Frank and Oak.

5. Free Returns

Frank and Oak offer free return shipping for online purchases within Canada and the United States.
This means they will cover the cost of shipping the item back to them.

Extended Holiday Return Policy for Online Orders

~ Eligible Orders: Applies to online orders placed between November 13th and December 24th, 2024.
~ Return Deadline: Items can be returned until January 12th, 2025, or within 15 days of the shipment date, whichever is later.
~ Policy Terms: All other standard return policy terms remain unchanged.

Extended Holiday Return Policy for In-Store Purchases

~ Eligible Purchases: Includes in-store purchases made between November 13th and December 24th, 2024.
~ Return Deadline: Items can be returned in-store until January 12th, 2025, or within 30 days of the purchase date, whichever is later.
~ Policy Terms: All other standard return policy terms remain unchanged.

How to Return an Item to Frank and Oak

Returning an item to Frank and Oak is easy. Just follow these steps:

For Online Purchases:

1. Log In to Your Account

Go to the Frank and Oak website and log in to your account.
If you don’t have an account, you can create one using the email you used to make your purchase.

2. Find Your Order

Click on “Orders” to find the order with the item you want to return.
Select the order and click on “Return Items.”

3. Select the Items

Choose the items you want to return.
You will need to select a reason for the return. This helps Frank and Oak improve their products.

4. Print the Return Label

Frank and Oak will provide a prepaid return label.
Print the label and attach it to your package.

5. Ship the Package

Take the package to your nearest post office or drop it in a mailbox.
Make sure to keep the tracking number so you can check the status of your return.

6. Process Refund or Store Credit

Once Frank and Oak receive your return, they will check the items. If everything is okay, they will process your refund or issue store credit.
This can take up to 15 business days.

For In-Store Purchases:

1. Go to a Frank and Oak Store

Bring the item and your receipt to any Frank and Oak store in the same country where you bought the item.

2. Show Your Proof of Purchase

Show the receipt or proof of purchase to the store staff.

3. Get Your Refund

The store staff will process your return and you will get your refund.

Special Cases

Some items cannot be returned. Here are a few examples:

Gift cards
Undergarments and socks
Items marked as final sale

Swimwear and grooming products can only be returned if they are in brand new, unused condition, and still in the original packaging.

Refunds for Different Payment Methods

Credit Card: Refund goes back to your credit card.
Gift Card: Refund goes back to a gift card.
Split Payment (part gift card, part credit card): Refund goes to the gift card first, and any remaining balance to the credit card.

Contact Customer Service

If you have any questions or problems, contact Frank and Oak customer service. They are there to help you. Customer service team is online daily. Reach out to them via:

Chat directly on their website
Email at memberservices@frankandoak.com
Facebook Messenger
Twitter: @FrankHelps

Hours of Service:

Monday to Friday: 10AM to 4PM Eastern
Note: Hours may change during peak periods without prior notice
Not available on Saturdays, Sundays, Christmas Day, and New Year’s Day

For any further information on Frank and Oak return policy, you may visit return page on their website.

FAQs

Can I return an item after 30 days?

No, Frank and Oak only accept returns within the specified time frames (15 days for online purchases and 30 days for in-store purchases).

What if I lost my receipt?

You can use the email confirmation or packing slip as proof of purchase.

Can I return items bought on sale?

Yes, items bought on sale can be returned, but they must follow the same rules as regular-priced items

Can I exchange an item instead of returning it?

No, Frank and Oak do not offer direct exchanges online. The best way is to return the item and place a new order.

How long does it take to get a refund?

It can take up to 15 business days for Frank and Oak to process your return and issue a refund.

Can I return items from different orders in one package?

Yes, you can return items from different orders in one package. Just make sure each item is listed in your return request.

What if my item is damaged or defective?

If you receive a damaged or defective item, contact Frank and Oak customer service immediately for assistance.

Do I have to pay for return shipping if I’m outside Canada or the United States?

Yes, if you are outside Canada or the United States, you will need to cover the cost of return shipping.

How do I return a gift?

Use the returns portal and enter the order number and shipping postal code or email address of the gifter. The gifter will not be notified of the return.

What if there’s a quality issue with my item?

Frank and Oak guarantee the quality of their products for 30 days. Contact customer service or visit a store if you have any concerns.

Tips for a Smooth Return Process

Here are some tips to make sure your return goes smoothly:

Check the Return Policy: Always check the return policy before buying something. This way, you know what to expect.
Keep the Packaging: Keep the original packaging until you are sure you want to keep the item.
Act Quickly: Don’t wait too long to decide if you want to return something. Remember, you only have a certain number of days.

Wrapping Up

Returning items to Frank and Oak is easy if you follow their simple steps. Remember, you have 15 days for online purchases and 30 days for in-store purchases. Items must be in their original condition and you need proof of purchase.

Free returns make it even better for customers in Canada and the United States. If you have any questions, check the FAQ or contact customer service.

Happy shopping!

Frank and Oak Return Policy: Simplified

Key Points of the Frank and Oak Return Policy

Extended Holiday Return Policy for Online Orders

Extended Holiday Return Policy for In-Store Purchases