Francesca Return Policy: Simplified
Francesca return policy made easy! Our step-by-step guide helps you navigate returns and refunds smoothly. Click now
Francesca’s is known for its unique boutique-style fashion for women. Whether you’re shopping in one of their boutiques or online, knowing the return rules can save you time and stress. This guide breaks it all down so you know exactly what to expect if something doesn’t work out.
Francesca Return Policy Overview
| Policy Feature | Details |
|---|---|
| Return Window | Within 21 days of delivery for refund; 22–90 days for store credit |
| Return Method | In-store or by mail (for online orders only) |
| Return Shipping Fee | $8 fee deducted when using Francesca’s label |
| Item Condition | Must have original receipt and tags |
| Final Sale Items | Clearance under $10, swimwear, intimates, gift cards |
| Refund Timeframe | 7–14 business days after the item is received at their warehouse |
How the Return Policy Works
Let’s walk through the details depending on how and where you shopped.
If You Bought from a Francesca’s Boutique
What You Can Return
- You can return eligible items within 21 days of purchase for a full refund.
- Items returned after 21 days but before 90 days? You’ll get merchandise credit.
- Don’t have your receipt? You’ll still get merchandise credit, but based on the lowest price of the item in the last 90 days.
What You Can’t Return
- Clearance items under $10 are final sale.
- Swimwear, intimates, and gift cards are also final sale and cannot be returned.
Where to Return
- Only in boutiques. Purchases made in-store cannot be returned online.
- Bring your item to any Francesca’s boutique location.
Special Orders from Boutique
- These must be returned to a boutique as well.
- Francesca’s does not accept mail returns for special orders.
If You Ordered Online
You’ve got two ways to return your item: In a boutique or by mail.
Option 1: Return to a Boutique
- Bring the item to any Francesca’s boutique.
- You’ll get a refund to your original payment method if you’re within 21 days.
- If you’re between 22 and 90 days, you’ll get merchandise credit.
Note: If you paid with PayPal, you’ll only get merchandise credit when returning in-store.
Option 2: Return by Mail
Here’s how it works:
Step-by-Step Instructions:
- Fill out the online return form. Provide your Order number and Email Id as shown in the screenshot below.
- Print your return label and stick it over the old one.
- Include the packing slip and item in the original packaging.
- Drop it off at any FedEx location, drop box, or give it to a FedEx driver.
Return Fees and Timing:
- $8 shipping fee for using their return label. It’s taken out of your refund.
- Original shipping cost is non-refundable.
- Refunds are processed within 7–14 business days after they receive your item.
Return Address (if using your own shipping label):
Francesca's Returns
8760 Clay Road, Suite 100
Houston, TX 77080
Refunds
- Refunds go back to your original payment method—unless it’s after 21 days (then you’ll get store credit).
- If it’s a gift return with a receipt, you can choose merchandise credit or refund (depending on timing).
- No receipt for a gift? You’ll still get merchandise credit.
Pro Tips for Hassle-Free Returns
As someone who’s made her fair share of returns (ahem), here are a few tips to keep things smooth:
- Keep your receipts and tags until you’re 100% sure you’ll keep the item.
- Double-check final sale items before buying—especially clearance and undergarments.
- Return within 21 days for a refund instead of store credit.
- Use your own shipping method if you want to avoid the $8 return label fee (but don’t forget tracking!).
- Don’t try to return Afterpay orders in stores—they must go through the online portal.
How to Contact Francesca’s for Help
Need help with a return? You’ve got options:
- Live Chat: Available on their Contact Page
- Boutique Finder: Store Locator
- Online Returns Portal: Start Your Return Here
Whether you need help with a missing receipt, delayed refund, or gift return, their Guest Services team is ready to assist.
Special Cases
- Afterpay Purchases: These cannot be returned in boutiques. Use the online returns portal.
- Gifts: If you have the original receipt, you can get a refund or merchandise credit. Without a receipt, you will get merchandise credit.
For any further queries regarding the returns, you may visit returns page on Francesca’s website.
Common Questions
Here are some common questions about Francesca’s return policy:
Summary
Francescas return policy is designed to make returns easy and hassle-free. Whether you’re returning in a boutique or by mail, just follow the simple steps, and you’ll have your refund or merchandise credit in no time.
Happy shopping!
If you have any more questions, Francesca’s Guest Services is always ready to help.
Please Note: Return policies can change over time. While this article aims to provide accurate information based on the policy at the time of writing, it’s always a good idea to double-check the return policy on official Francesca’s website for the most up-to-date return policy details. For any specific questions or situations not covered here, the official website or contacting Francesca’s Customer Service directly is the best resource.
