Firman Return Policy: A Complete Guide
Firman Return Policy Explained! Can you return a generator? What about parts & accessories? Get all the answers in this detailed guide.
Firman Power Equipment sells generators, parts, and accessories. But what if you need to return something? Firman has a strict return policy, and it’s important to follow their rules carefully to get a refund or replacement.
This article explains everything you need to know about Firman return policy.
Quick Overview of Firman Return Policy
| Category | Return Policy |
|---|---|
| Generators | No returns unless defective or broken |
| Parts, Accessories & Merchandise | Returnable within 10 days with a 25% restocking fee |
| Damaged or Wrong Items | Eligible for replacement; Firman covers shipping |
| Return Authorization Needed? | Yes, must get approval before returning an item |
| Condition of Return | Must be in original packaging, no damage or misuse |
| Refunds Not Issued If: | Item is modified, misused, or not used as instructed |
| Shipping Costs | Covered by Firman only for defective or wrong items |
Can You Return a Firman Generator?
No, Firman does not accept returns on generators unless they are defective or broken. If your generator is not working, you may be eligible for a replacement.
If your generator arrives damaged or defective, call 1-844-FIRMAN1 (1-844-347-6261) to get a return authorization and arrange for a replacement.
Returning Parts, Accessories, and Merchandise
If you bought parts, accessories, or branded merchandise from Firman, you can return them within 10 days of purchase. However, there are some conditions:
- You must get return authorization before sending the item back.
- A 25% restocking fee will be deducted from your refund.
- The item must be in original packaging and not damaged.
To request a return, email firmanwebreturns@firmanpowerequipment.com with:
- Your name
- Order number
- Reason for return
Firman will provide a return authorization and a return shipping label if your item is eligible for return.
Important Return Rules
When returning an item to Firman, you must follow these rules:
- Get authorization first – You can’t return an item without approval.
- Keep original packaging – Returns without proper packaging won’t be accepted.
- Drain all gasoline and oil – Federal law requires you to remove any flammable liquids before shipping a generator.
- Leave gas caps and oil plugs off for 24 hours before shipping.
- Follow safety laws – If you don’t, you’ll be responsible for any issues.
- No refunds for misused items – If you didn’t use the product as instructed, you won’t get a refund.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you received the wrong item, Firman will replace it for free.
Steps to Follow:
- Call Firman at 1-844-FIRMAN1 (1-844-347-6261) to report the issue.
- Firman will give you a Return Authorization and arrange for a replacement.
- Firman will also cover all shipping fees for the return.
How to Contact Firman
If you need help with your return, you can reach Firman in different ways:
- Phone: 1-844-FIRMAN1 (1-844-347-6261)
Available 7 days a week, 6:00 AM – 6:00 PM - Email: info@firmanpowerequipment.com
- Mailing Address: 8644 W Ludlow Dr., Peoria, AZ 85381
- Website: Firman FAQ Page
FAQs
Final Thoughts
Firman’s return policy is strict, especially for generators. You can only return them if they are broken or defective. Accessories and parts can be returned within 10 days, but there is a 25% restocking fee. Always get return authorization first and keep the original packaging to avoid issues.
If your item is damaged or defective, Firman will replace it at no cost.
For any issues, call 1-844-FIRMAN1 or email firmanwebreturns@firmanpowerequipment.com for assistance.
By following these rules, you can make your return process smooth and hassle-free!
