Dry Goods Return Policy: Simplified

If you love trendy clothes and accessories, you might have shopped at Dry Goods, a store known for its fashionable finds. But what happens if you need to return something? Don’t worry—I’ve broken down their return policy into simple steps so you know exactly what to expect.

Dry Goods Return Policy at a Glance

Returning Online Purchases

If you ordered from Dry Goods online and need to send something back, here’s how you do it:

1. Item Condition: Your item must be unworn, unwashed, undamaged, or defective to be accepted.
2. Include Your Receipt: You must include the original receipt for a refund. If you have a gift receipt, you’ll get credit to your Dry Goods Charge account or a Merchandise Credit.
3. Fill Out Return Form: There’s a return form on the back of your packing slip. Fill it out and put it inside the package.
4. Attach the Label: Peel off the return address label from the packing slip and stick it on your package.
5. Ship It Yourself: Use any documented shipping carrier (like UPS, FedEx, or USPS) to send the package. Dry Goods doesn’t cover return shipping costs, so you’ll need to pay for it.
6. Keep the Tracking Number: Always save the tracking number in case you need to follow up.
7. Wait for Processing: It can take up to 14 business days for your return to be processed once they get it.

Return packages should be sent to:

Dry Goods
Attention: E-Commerce Returns
6565 Brady Street
Davenport, IA 52806

Important: Dry Goods does NOT pay for return shipping. You’ll need to cover that cost yourself. Once they get your return, allow up to 14 business days for processing.

Refunds for Online Returns

• With your original receipt: Refund goes back to your original payment method.
• With a gift receipt: You’ll get a Merchandise Credit or a credit to your Dry Goods Charge account

Returning In-Store Purchases

Did you buy something in person? Returning to a store is easy!

1. Bring It Back to Any Store: You can return items to any Dry Goods location. Use this link to find a store near you.
2. Item Condition: Items must be unworn, unwashed, undamaged, or defective.
3. Proof of Purchase Needed: Bring your receipt or proof of purchase label. If you only have a gift receipt, you can get a Merchandise Credit, an exchange, or credit to your Dry Goods Charge account.

Refunds for In-Store Returns

• With your original receipt or proof of purchase: Refund to your original payment method.
• With a gift receipt: Choose an exchange, Merchandise Credit, or a credit to your Dry Goods Charge account

Price Adjustment Policy

Dry Goods offers price adjustments within 14 days of purchase, but only for 1st markdown items (the first time an item goes on sale). Unfortunately, they don’t adjust prices for clearance or final sale merchandise.

Heads up: If you bought online, you still have to go to a store to get a price adjustment. You can’t request this online or by phone.

How to Contact Dry Goods for Help

Need help with your return or have questions? Here are the ways you can contact them:

• By Phone:
  • Customer Service: 1-855-237-9466
    • Hours: Mon-Fri 9am-7pm CST; Sat 9am-4pm CST
  • Credit Service: 1-877-483-2596
    • Hours: Mon-Sat 8am-8pm CST; Sun 10am-6pm CST
• By Email: customerservice@drygoodsusa.com
• By Mail:

Dry Goods
Customer Service
727 Veterans Memorial Parkway
Davenport, Iowa 52806

You can also find a store location online.

If you need any further information on Dry Goods Return Policy, you may visit the return policy on their website.

Common Questions

Final Thoughts

Returning to Dry Goods isn’t too complicated if you follow their steps. Just remember to keep your receipt, return items in perfect condition, and act fast if you want a price adjustment.

Whether you’re mailing it back or heading to a store, now you’re ready to handle your return like a pro!