Dry Goods Return Policy: Simplified

Welcome to our detailed guide on the Dry Goods return policy! We know that returning items can sometimes be confusing, especially with different rules for online and in-store purchases. That’s why we’ve broken down everything you need to know into simple, easy-to-understand sections. Let’s get started!

Dry Goods Return Policy Overview

• Return Timeframe: You have 90 days from the purchase date to return the item for refund.
• Eligibility: Items must be unworn, unwashed, undamaged, or defective.
• Online Returns: Must be accompanied by the original receipt. Refunds issued in the original form of payment or as a Merchandise Credit for gift receipts.
• In-Store Returns: Require the original receipt or proof of purchase label. Refunds given in the original form of payment; exchanges or Merchandise Credits available for gift receipts.
• Return Shipping: Customers are responsible for the cost of return shipping for online purchases.
• Processing Time: Allow up to 14 business days for returns to be processed.
• Price Adjustments: Available within 14 days on first markdown items only, and must be done in-store.

Online Returns and Exchanges

If you bought something from Dry Goods online and need to return or exchange it, here’s what you need to do:

What You Can Return

• Unworn Items: The items should not have been worn.
• Unwashed Items: The items should not have been washed.
• Undamaged Items: The items should be in good condition.
• Defective Items: If the items have any defects, you can return them.

How to Return

1. Find Your Receipt: You need to have the receipt that came with your order.
2. Original Payment: Refunds will be given in the same way you paid for the item.
3. Gift Receipts: If you have a gift receipt, you will get a Merchandise Credit or a credit to your Dry Goods Charge account.

Steps to Return by Mail

1. Prepare Your Package: Take the address label from the front of the packing slip and put it on your package.
2. Fill Out the Return Form: Complete the return form on the back of the packing slip and put it in the box.
3. Ship Your Package: Take your package to a shipping carrier. Keep the tracking number for your records.
4. Shipping Costs: Dry Goods does not pay for return shipping.
5. Processing Time: It can take up to 14 business days for your return to be processed.

Return Address

Send your returns to:

Dry Goods
Attention: E-Commerce Returns
6565 Brady Street
Davenport, IA 52806

In-Store Returns

If you bought something at a Dry Goods store and need to return it, here’s what you need to know:

What You Can Return

• Unworn Items: Items that have not been worn.
• Unwashed Items: Items that have not been washed.
• Undamaged Items: Items that are still in good condition.
• Defective Items: Items with any defects can be returned.

How to Return

1. Find Your Receipt or Proof of Purchase: You need either the original receipt or a proof of purchase label.
2. Original Payment: Refunds will be given in the same way you paid for the item.
3. Gift Receipts: If you have a gift receipt, you can exchange the item, get a Merchandise Credit, or credit to your Dry Goods credit account.

Steps to Return In-Store

1. Bring Your Items: Take your items and receipt or proof of purchase to any Dry Goods store.
2. Find a Store: You can find a store location by visiting Dry Goods Store Locator.

Price Adjustment Policy

Sometimes, items go on sale right after you buy them. Here’s what you need to know about price adjustments at Dry Goods:

• 14 Days: You can get a price adjustment if the item goes on sale within 14 days of your purchase.
• First Markdown Only: This only applies to the first markdown of an item. Further reductions won’t be eligible.
• No Sale Adjustments: Items bought on sale cannot be adjusted.
• In-Store Only: Price adjustments for online purchases must be done in a store.

Contact Information

If you have questions or need help with a return, you can contact Dry Goods customer service in several ways:

By Phone

• Customer Service: 1-855-237-9466
• Hours: Mon – Fri, 9:00am – 7:00pm CST; Sat, 9:00am – 4:00pm CST
• Credit Service: 1-877-483-2596
• Hours: Mon – Sat, 8:00am – 8:00pm CST; Sun, 10:00am – 6:00pm CST

By Mail

Dry Goods
Customer Service
727 Veterans Memorial Parkway
Davenport, Iowa 52806

By Email

• Email: customerservice@drygoodsusa.com

If you need any further information on Dry Goods Return Policy, you may visit the return policy on their website.

FAQs

Conclusion

Returning items to Dry Goods is straightforward if you follow the guidelines. Always keep your receipts, and remember that unworn, unwashed, and undamaged items are eligible for returns.

Whether you’re returning items bought online or in-store, the process is designed to be simple and clear. If you have any questions, don’t hesitate to contact customer service for assistance. Happy shopping!