Dick's Return Policy: Simplified

Dick’s Sporting Goods is one of the most popular retailers for sports enthusiasts, offering a wide range of products from various brands.

In this article, we will look into the details of Dicks Sporting Goods Return Policy, covering the key aspects, exceptions, and tips for successful returns.

Dicks Return Policy Overview

Here are the essential general guidelines to keep in mind:

Timeframe
- Dick’s Sporting Goods’ return policy generally allows returns within 90 days of purchase. However Dick’s Sporting Goods Warehouse and Going, Going, Gone! locations offer a 30-day return policy on most products.
- However, there are exceptions, and some items may have shorter return windows. Always check your specific item for the applicable return timeframe.
Receipt Requirements
- To initiate a return at Dick’s Sporting Goods, it’s advisable to provide proof of purchase, typically in the form of your original receipt, packing slip, or order confirmation.
- If you made an online purchase, Dick’s Sporting Goods can often look up your order using your account information.
Product Condition
- The item you intend to return should be in its original condition, unused, and with all its original tags, labels, and packaging intact.
- Dick’s Sporting Goods may refuse returns if the product is not in its original state.

Steps to Make a Return

In Store Return

To initiate Dicks Sporting Goods returns, follow these simple steps:

Gather your items and receipt: Collect the items you want to return and the original receipt or packing slip.
Visit a Dick’s Sporting Goods store: Take your items and receipt to any Dick’s Sporting Goods location.
Speak with a customer service representative: Inform the customer service representative that you would like to make a return and provide your items and receipt.
Complete the return process: The customer service representative will process your return and provide you with a refund or exchange, depending on your preference.

Return By Mail

If you prefer to return your items by mail, you can follow these steps:

Package your items securely: Place your items in a sturdy box and include a copy of your receipt or packing slip.
Print a return label: Visit the Dick’s Sporting Goods website and print a prepaid return label.
Ship your package: Affix the return label to your package and ship it for free using the carrier of your choice.
Wait for your refund: Once Dick’s Sporting Goods receives your package, they will process your return and issue a refund to your original payment method.

By following these simple steps and understanding Dick’s return policy, you can easily return any items you’re not satisfied with.

Returns with or without Receipt

Dick’s Sporting Goods accommodates both returns with and without a receipt:

With Receipt

If you have your original receipt, packing slip, or order confirmation, initiating a return is straightforward.
Visit a Dick’s Sporting Goods store or contact their customer service to start the return process.
Dick’s Sporting Goods will process the return and refund the purchase amount to your original payment method.

Without Receipt

If you don’t have a receipt, Dick’s Sporting Goods may still accept the return, but it can be more challenging.
They will attempt to look up your purchase using your account information, credit card, or other transaction details.
Customers are required to provide a valid ID for no-receipt returns.
The refund may be issued as store credit for the lowest selling price.

In-Store and Online Purchases

Dick’s Sporting Goods’ return policy applies to both in-store and online purchases. If you made an online purchase through Dick’s Sporting Goods’ website or app, you can initiate the return process through your account.

Follow the provided instructions to return items by mail or at a physical Dick’s Sporting Goods store.

The image below shows the return policy for in-store purchase. Enter the valid order number and billing zip code.

dick's sporting goods return policy in-store

The image below shows the options for return an online purchase. Enter the valid order number and billing zip code.

dick's sporting goods return policy online

Exceptions to Dick’s Return Policy

While Dick’s Sporting Goods has a flexible return policy, there are some exceptions to keep in mind:

Non-Returnable Items: The following products cannot be returned under any circumstances:

Firearms, Ammunition, Hunting Bows, Crossbows
Gun Powders, Primers, Rifles/Muzzleloaders, Black Powder
Items Requiring Gasoline or Fuel, Airbeds
Custom and Special Order Items
Autographed Collectibles and Memorabilia
Trading Cards, Yeezy Shoes, and Gift Cards

In-Store Only Returns

Rapsodo items: Returns are accepted in-store only.

Items with Opened Package Restrictions: The following items may only be returned if the package is unopened or the factory seal remains intact:

Football Helmets, Air Beds
Electronic Scooters and Bikes
Face Coverings, Ice Rinks
Portable Lavatories, Whoop Fitness Trackers

Condition-Based Restrictions

Baseball/Softball Bats: Returnable only if unused.
Bikes: Bikes are generally non-returnable. However, a 24-hour Size/Color Inspection Verification Return Policy applies:
Unused bikes purchased and assembled in-store may be returned within 24 hours after purchase.
Unused bikes picked up via Curbside, Buy Online Pickup In-Store, or shipped to home (assembled in-store) may be returned within 24 hours of pickup or delivery.
Unused bikes shipped to home (unassembled, still in the box) may be returned within 24 hours after delivery.
Bikes used during the 24-hour window or missing original labels and tags cannot be returned.

Special Item Return Policies

Hyperice and Theragun Products: Returns accepted within 30 days if opened, excluding refurbished items.
Yeezy Shoes: All sales are final; returns and exchanges are not accepted.
Pre-Owned, Demo, Refurbished Items, and Nike Adapt Shoes: May be exchanged within 7 days if returned in original condition with proof of purchase.
Electronics: Must be returned in original packaging with all manuals, parts, and accessories.

Manufacturer-Specific Returns

Peloton Cardio Equipment (Bike, Bike+, Treadmill):
If delivered within the last 30 days, contact Peloton for return information.
For items delivered more than 30 days ago but purchased within the last 90 days, returns are accepted at Dick’s Sporting Goods stores only.

For additional details, please refer to our full return policy or contact customer support.

How to Contact Dick’s Sporting Goods Customer Support

If you have questions about Dick’s Sporting Goods’ return policy or need assistance with a return, you can contact their customer support through the following methods:

Customer Service Phone Number
- You can reach Dick’s Sporting Goods’ customer service by phone at 1-877-846-9997.
- Be sure to have your order information ready when calling for assistance.
Online Chat Option
- Dick’s Sporting Goods provides an online contact form on their website that you can use to submit your inquiry.
- Visit their website and navigate to the “Contact Us” section using this link https://www.dickssportinggoods.com/s/help-desk.
In-Store Assistance
- If you prefer in-person assistance, you can visit a Dick’s Sporting Goods store near you. Store associates can provide guidance and support for returns and other inquiries.
- Find the nearest store by visiting their portal https://www.dickssportinggoods.com/s/stores.

Dick’s Return Policy Reviews & Feedback

According to a few customer reports on Reddit, Dick’s return policy appears to be fairly flexible, but the experience can vary based on the specific store, employee, and item being returned.

Customers should be prepared to advocate for themselves if they encounter any issues.

Some of the feedback about return policy are:

Returning Used/Worn Items

The policy on returning used or worn items is more inconsistent. Some users reported being able to return worn running shoes or other used items without issue, while others had negative experiences.
The general consensus seems to be that Dick’s will accept returns of used items, but the experience can vary depending on the individual store and employee.

Returning Items Without Receipt

For returns without a receipt, Dick’s will typically provide a refund in the form of a gift card at the lowest selling price for that item.
There may be a $500 annual limit on no-receipt returns tied to a customer’s ID.
Customers are advised to work with store managers and provide any available information (like purchase date, payment method, etc.) to help facilitate the return.

Citations:
https://www.reddit.com/r/RunningShoeGeeks/comments/14tm981/dicks_sporting_goods_awful_return_experience/
https://www.reddit.com/r/RunningShoeGeeks/comments/sdd7qm/dicks_sporting_goods_return_policy_for_shoes/

FAQs

What is Dicks Sporting Goods return policy?

Dick’s Sporting Goods offers a 90-day return policy for most items purchased in-store or online. However, some items may have shorter return windows, and a few are non-returnable. Visit their portal to read Dick’s Returns, Exchanges & Cancellations policy in detail.

Do I need a receipt to return an item?

Yes, it’s advisable to provide proof of purchase, typically in the form of your original receipt, packing slip, or order confirmation. If you made an online purchase, Dick’s Sporting Goods can often look up your order using your account information.

Can I return an item without a receipt?

Yes, but it can be more challenging. Dick’s Sporting Goods will attempt to look up your purchase using your account information, credit card, or other transaction details. The refund may be issued as store credit.

What if I lost my receipt?

If you still can’t track down a receipt, you’re not out of luck. You’ll just need to present a valid ID at the time of your return and be prepared to accept store credit rather than a refund on your credit card statement.

Can I return an item that I used or wore?

Dick’s Sporting Goods allows returns as long as your item is in “clean and resalable condition.” However, it’s crucial to check the specific return policy for the item you’re returning, as some items may have different conditions.

Does Dick’s Sporting Goods have curbside returns?

Yes, Dick’s Sporting Goods offers curbside returns for online purchases. You’ll need to call your store’s number and make sure you have your receipt or order number ready. Dick’s employees will process your return over the phone and get your item out of the car for you while you sit and wait.

Will coupons affect my refund?

Yes, if you used a coupon on your purchase, you’ll only get what you paid — not the full value of the item. So if you used a $10 coupon on a $100 purchase, you’ll only get back the $90 you actually forked over.

Are returns at Dick’s Sporting Goods Warehouse the same?

No, Dick’s Sporting Goods Warehouse has a whole separate return policy. They generally only give you 30 days for returns.

How do I contact Dick’s customer service?

You can reach Dick’s Sporting Goods’ customer service by phone at 1-877-846-9997 or through their online chat option on their website.

What is Dick’s Sporting Goods holiday return policy?

Dick’s Sporting Goods typically extends its return window during holidays, allowing returns up to 30 days after the holiday. However, it’s always best to check with your local store or contact customer service for specific details.

Can I return a gift?

Yes, Dick’s Sporting Goods allows returns on gifts. However, you’ll need to provide proof of purchase, and the return may be subject to the same conditions as a regular return.

Can I exchange an item?

Yes, Dick’s Sporting Goods allows exchanges for most items. However, some items may have specific exchange conditions or restrictions, so it’s best to check with your local store or contact customer service for details.

Can I return an item that’s been customized or personalized?

Items that have been customized or personalized often have limited return options. It’s crucial to understand the terms when ordering such items.

Can I return an item that’s been used or worn?

Can I return an item that’s been opened or used?

Some items, like electronics, may have specific return conditions and requirements. It’s best to check the specific return policy for the item you’re returning, as some items may have different conditions.

Can I return an item that’s been damaged or defective?

Yes, Dick’s Sporting Goods allows returns on damaged or defective items. However, you’ll need to provide proof of the damage or defect, and the return may be subject to the same conditions as a regular return.

Can I return an item that’s been purchased online?

Yes, Dick’s Sporting Goods allows returns on online purchases. You can initiate the return process through your account or by contacting customer service.

Can I return an item that’s been purchased in-store?

Yes, Dick’s Sporting Goods allows returns on in-store purchases. You can initiate the return process by visiting a Dick’s Sporting Goods store or by contacting customer service.

Can I return an item that’s been purchased through a third-party seller?

No, Dick’s Sporting Goods typically does not allow returns on items purchased through third-party sellers. However, it’s best to check with the seller directly for their return policy.

Can I return an item that’s been purchased during a sale or promotion?

Yes, Dick’s Sporting Goods allows returns on items purchased during sales or promotions. However, you’ll need to check the specific return policy for the item you’re returning, as some items may have different conditions.

How long does it take to get the refunds?

For in-store returns, refunds are typically processed back to the original payment method within 14 business days, while mail-in returns may take 2-3 weeks.

Wrapping Up

Understanding Dick’s Sporting Goods’ return policy is essential when shopping for sporting equipment, athletic apparel, and outdoor gear.

By following the rules and guidelines for returns, you can shop for your favorite sports and outdoor products with confidence, knowing that Dick’s Sporting Goods aims to provide flexibility and convenience for its customers.

Remember to always check the specific return policy for the item you’re returning, and don’t hesitate to contact customer service if you have any questions or concerns. Happy shopping!