Designer Shoe Warehouse Return Policy: Simplified

Welcome to our detailed guide on the Designer Shoe Warehouse return policy. Whether you’re a frequent shopper or a first-time buyer, understanding the return and exchange process is essential.

DSW, or Designer Shoe Warehouse, is a popular store for shoes, accessories, and more. Sometimes, you might need to return or exchange items you’ve purchased. This guide will explain everything you need to know about DSW return policy in simple terms.

Overview of Designer Shoe Warehouse Return Policy

• Return Period: Items can be returned within 90 days of purchase. For DSW Elite Customers items can be returned within 365 days
• What Can Be Returned:
  • Most unworn, undamaged, or defective items.
  • Items not marked as “FINAL SALE.”
• Requirements:
  • Original receipt or packing slip is needed for a full refund.
  • Items should be in their original condition and packaging.
• Refund Method: Refunds are given via the original form of payment, including PayPal.
• Without a Receipt: Returns without a receipt will get a merchandise credit equal to the current selling price.

Ways to Return or Exchange Items

In-Store Returns:

• Bring your items to any DSW store in the U.S. for an instant refund.
• No need for a return label or shipping.

Mail-In Returns (online):

• Start your return or exchange by visiting DSW Returns.
• Enter your order information (order number and email) to get started with the return process.

• Print a return label from the DSW website and ship the items back.
• Allow 7-10 business days for the refund to process after they receive the items.
• Paperless Returns: Use paperless returns at FedEx locations. Paperless returns at FedEx locations allow you to return items without printing a return label.
  • Start your return online at the DSW Returns page and select the paperless return option to receive a QR code.
  • Take your items and the QR code to a FedEx location, where staff will scan the code and handle the shipping. This process is convenient, eco-friendly, and simplifies returns.

Exchange

You can exchange an item for a different size or color. Exchanges through mail are for free.

• If exchanging online, your new item ships once DSW confirms the return is dropped off at FedEx.
• No shipping charges for exchanges.

Condition for Exchanges:

• Items must be unworn, in original packaging, and with the original sales receipt or packing slip.

Return Fees

• For Gold or Elite Members: Return shipping is free.
• For Other Customers: Return shipping costs $8.50 using the pre-paid return label. This fee is deducted from the refund.

Special Cases

• No Receipt Returns:
  • Valid ID required.
  • Refund given as merchandise credit at the current selling price.
• After the 90-Day Return Window:
  • Returns after 90 days with a receipt will receive merchandise credit.
  • Exchanges after 60 days get merchandise credit for any price difference.
• PayPal, Venmo, Afterpay Purchases:
  • Full refund goes to the original form of payment if paid with PayPal.
  • Combination payments (PayPal and gift card) refunded to a gift card.
  • Exchanges using these payment methods should be done in-store.

Contact and Support

• Customer Service:
  • Call: 866.DSW.SHOES
  • Email: CUSTOMERSERVICE@DSW.COM
  • Live Chat available on the DSW website.

• Customer Service Hours:
  • Monday to Friday: 7 AM – 10 PM ET
  • Saturday: 10 AM – 10 PM ET
  • Sunday: 12 PM – 9 PM ET

• Mailing Address:
• DSW Customer Service
  810 DSW Drive
  Columbus, Ohio, 43219

For any further query regrading DSW return policy, you may visit the returns page on their website.

FAQs

Summary

Returning or exchanging items at DSW is straightforward if you follow these guidelines. Remember, having your receipt and keeping items in their original condition makes the process smoother.

Whether you choose in-store, mail-in, or paperless returns, DSW offers flexible options to fit your needs.

Happy shopping and easy returning!