Burrow Return Policy: Simplified
Burrow return policy made simple! Check out our comprehensive guide to learn how to return furniture and mattresses smoothly and easily.
Burrow is known for its stylish and modular furniture delivered straight to your door. Whether you’re eyeing a new sofa, mattress, or just a cozy throw, it’s good to know what your return options are in case things don’t quite work out.
I read every line of Burrow return policy, so you don’t have to. Here’s everything you need to know.
Burrow Return Policy Overview
Here’s a snapshot of the return policy for their main product categories:
| Category | Return Window | Return Condition | Return Fee | Exclusions |
|---|---|---|---|---|
| Furniture (e.g., sofas) | 30 days from delivery | Usable condition, no damage or stains | 10% with original packaging; 20% without; max $250 | No returns outside continental US; not for accessories |
| Lyric Mattresses | 100 days from delivery | Good condition | Free if clean; $100 if soiled | No exchanges allowed |
| Accessories (pillows, throws, etc.) | 30 days from delivery | New condition, original packaging | Varies by item | Some items not eligible if packaging is opened |
| Exchanges | 30 days from delivery | Original packaging required | First exchange is free | Not available for accessories or lighting |
| Damaged/Defective Items | 30 days from delivery | Must provide photos | No fee | Return must be approved based on condition |
How Long Do You Have to Return Items?
Most Burrow products must be returned within 30 days of delivery. This is based on the date the last package in your order arrives (not when you unbox it). The one exception is for Lyric mattresses, which come with a 100-night sleep trial.
Tip: If you’re thinking about returning an item, hang on to the original boxes. It saves you money!
Return Shipping Fees Explained
Burrow doesn’t offer free returns for most items. Instead, they charge a return shipping fee:
- 10% of what you paid if you return the item with its original packaging.
- 20% if you don’t have the original packaging.
- This fee is capped at $250 per item.
For mattresses, returns are free as long as the mattress is clean and in good condition. But if it’s soiled or can’t be resold, there’s a $100 pickup fee.
Defective or damaged items? No return shipping fees—but Burrow requires photos before approving a return or replacement.
What You Can’t Return
Burrow won’t accept returns in these situations:
- The product is damaged by you—scratches, stains, tears, pet damage, odors, burns, or modifications.
- You didn’t respond to their request for photos or descriptions of the item.
- You miss a pickup appointment Burrow scheduled.
- You don’t complete the return within 1 week of getting instructions.
- You’re outside the continental U.S.
- You try to return individually purchased add-ons that weren’t part of your original order.
For accessories (like pillows or throws), you must return them in unused condition with original packaging. Even small things—like untied ribbons or unsealed pillow inserts—can make your return ineligible.
How to Return a Burrow Product (Step-by-Step)
Returning a product to Burrow is straightforward. Here’s what to do:
- Complete the Return Form
Visit this link: Burrow Return Form - Wait for Instructions
Their team will contact you within 24–48 hours with return steps. They’ll decide whether to send a label or schedule a FedEx pickup. - Get Photos Ready
If the item is defective or damaged, submit clear photos. No photos = return shipping fees. - Stick to the Timeline
You have one week to complete the process once Burrow sends you return instructions.
Exchanges Are Allowed—But Just Once
If the fabric or color doesn’t suit your space, Burrow offers one free exchange during the 30-day return window. Here’s how it works:
- Submit a return request and mention it’s for an exchange.
- Burrow will refund your original order without any return fee.
- You’ll then place a new order for the item you want instead.
But remember:
- You must have the original packaging to qualify.
- Exchanges are not available for accessories or lighting.
Mattress Returns: The 100-Night Trial
Burrow offers a generous 100-day trial for Lyric mattresses. It starts from the delivery date (not when you open the box). Here’s what to know:
- Returns are free if the mattress is clean and usable.
- If it’s soiled or damaged, there’s a $100 pickup fee.
- No mattress exchanges are allowed.
- If you live in California and buy a new mattress from Burrow, they can arrange to pick up your old one through a partner.
They even suggest donating your used mattress locally to reduce waste. (Nice touch, Burrow.)
Accessory Returns: A Few Extra Rules
Returning accessories like pillows, throws, or covers comes with special rules:
- Items must be in new, unused condition.
- Must be returned in the original packaging.
- Throws must be tied with the ribbon and in the polybag.
- Pillow inserts must be unopened (they’re vacuum sealed).
- Outdoor furniture covers must be inspected and approved for resale.
Don’t return accessories through a vendor directly—it could delay your refund or cost you more.
How Refunds Work
- Refunds go to your original payment method.
- It takes up to 48 hours after FedEx has your item.
- Your bank may take up to 2 weeks to show the money.
Burrow also adjusts refunds if you qualified for tiered discounts during your original order. If you drop below a discount tier after returning something, your final refund reflects that.
Damaged or Defective Items
If your stuff is damaged or defective, Burrow will take it back without any fees. Just make sure you have pictures to show the problem.
Warranty
- One-year warranty: Burrow’s products come with a one-year warranty. This means if something breaks or doesn’t work right within a year, Burrow will fix or replace it for free. It covers defects in materials and workmanship.
- Extended warranty: You can buy an extended warranty for 3 or 5 years. This gives you extra protection for a longer time.
How to Contact Burrow for Help
Need help with your return or have questions? Here’s how to reach them:
- Email: support@burrow.com
- Hours:
- Mon–Fri: 10am–6pm EST
- Sat–Sun: 10am–2pm EST
Common Questions
Final Thoughts
Burrow’s return policy is fair but firm. They offer decent flexibility—especially with their 100-day mattress trial and free first exchange—but they do charge return fees, so reading the fine print pays off.
If you’re unsure about anything, just save your boxes, take photos, and ask for help early. That’s usually all it takes for a smooth return experience.
Happy shopping!
Please Note: Return policies can change over time. While this article aims to provide accurate information based on the policy at the time of writing, it’s always a good idea to double-check the return policy on official Burrow’s website for the most up-to-date return policy details. For any specific questions or situations not covered here, the official website or contacting Burrow’s Customer Service directly is the best resource.
