Burrow Return Policy: Simplified

Hey there! Today, we’re going to talk about Burrow return policy. It’s super important to know what to do if you need to return something you bought, like a sofa or a mattress.

We’ll break it down into simple steps and make it easy to understand. Let’s get started!

What is Burrow Return Policy?

Burrow wants to make sure you’re happy with what you buy. And that’s why they have a generous return policy.

How Long Do You Have to Return Things?

For most products: You have 30 days from the day you get your stuff.
For Lyric Mattresses: You have 100 days to decide if you like it.

How Much Does It Cost to Return Something?

With original packaging: You pay 10% of what you paid for the item.
Without original packaging: You pay 20% of what you paid for the item.
Maximum fee: The most you’ll pay is $250 per item.
Mattress returns: Free if the mattress is in good shape. If it’s not, there’s a $100 fee.

What Condition Should the Items Be In?

Usable condition: No stains, tears, burns, or damage from pets.
Burrow’s decision: They will decide if your item is in good enough condition to be returned.

What About Damaged or Defective Items?

If your stuff is damaged or defective, Burrow will take it back without any fees. Just make sure you have pictures to show the problem.

How to Start a Return

Fill out the Return Form: You can find this form on Burrow’s website.
Wait for a reply: Burrow’s Customer Experience team will contact you in 24-48 hours with the next steps.
Get a shipping label or schedule a pickup: Burrow will decide the best way to return your item.

Special Rules for Accessories

Pillows, throws, and other accessories: Must be in new condition.
Outdoor furniture covers: Must be in salable condition with original packaging.

Mattresses

100-day trial: When you buy a mattress from Burrow, you get 100 days to try it out. This means you can sleep on it for up to 100 nights to see if you like it. It starts when the mattress is delivered.
Donations and recycling: If you decide to return the mattress, Burrow suggests donating it or recycling it to help reduce waste.

Exchanges

One free exchange: If you want a different color or fabric, you can exchange it once for free within 30 days.
Original packaging required: You need the original packaging to exchange items.

Warranty

One-year warranty: Burrow’s products come with a one-year warranty. This means if something breaks or doesn’t work right within a year, Burrow will fix or replace it for free. It covers defects in materials and workmanship.
Extended warranty: You can buy an extended warranty for 3 or 5 years. This gives you extra protection for a longer time.

Contact Customer Care

Email: support@burrow.com
Hours: Monday to Friday — 10 a.m. to 6 p.m. EST, Saturday to Sunday — 10 a.m. to 2 p.m. EST

FAQs

How can I return my order?

– Fill out the Returns Form within 30 days.
– Burrow will give you return labels and schedule a FedEx pickup.

How long does it take to be refunded?

Refunds are issued within 2 weeks after Burrow processes the return.

Are there any limitations on Burrow accepting a return?

Returns are not accepted if the product is damaged by the customer.

What should I do with my boxes?

Keep your original packaging. Returns without original packaging cost more.

What happens if my return changes my discount tier?

Your refund will consider all applied discounts and taxes. This might change your final discount.

Do all Burrow Products have a 100-day return policy?

No, only Lyric Mattresses have a 100-day return policy. Most products have a 30-day return policy.

I purchased through Best Buy. How do I return my order?

Fill out the return form on Burrow’s website. It might take up to 20 days to process.

Summary

Understanding Burrow return policy is super important to make sure you know what to do if you need to send something back.

Remember, you have 30 days for most items and 100 days for mattresses. Keep your original packaging, and make sure your items are in good condition.

Happy shopping!

Burrow Return Policy: Simplified