Buckle Return Policy: Simplified

Buckle wants its customers to be happy with their purchases. But if something doesn’t work out, returning items is easy. Whether you bought an item in a store or online, this guide will walk you through everything you need to know about Buckle return policy.

Key Points of Buckle Return Policy

• Return Window: You have 60 days to return most items.
• Conditions: Items must be in new condition with the tags attached.
• Swimwear & Undergarments: Must be returned within 30 days.
• Return Locations: You can return items to a store or by mail (with a $6.99 shipping fee).
• Refunds: Refunds will be processed to the original payment method.
• Exchanges: Buckle.com does not offer exchanges online, but you can exchange items at a Buckle store.

Items you can Return to Buckle

Buckle allows most items to be returned, but certain conditions must be met depending on what you bought.

• Regular Clothing: You can return these items within 60 days. They must be unworn and have the original tags attached.
• Swimwear and Undergarments: These must be returned within 30 days. They should be in new condition, with the tags and liners still attached.
• Items Not Eligible for Return: Some products are marked as “non-returnable” on the product page. These items cannot be returned.

Return of Items Purchased at a Buckle Store

If you bought something from a Buckle store, returning it is simple. Here’s what you need to do:

1. Bring the item to any Buckle store.
2. Make sure the tags are still attached, and the item is unworn and in new condition.
3. Bring your receipt. If you don’t have the receipt, Buckle may still look up your order using your email confirmation or the packing slip.
4. You’ll receive a refund to the original payment method.
5. If you paid with PayPal, the refund will go back to your PayPal account.

Return of Online (Buckle.com) Orders

If you bought something online, you have two options for returning your items: in-store or by mail.

Option 1: Returning Online Purchases to a Buckle Store

• Bring your items to any Buckle store.
• Make sure the items are unworn and have the original tags attached.
• You’ll need the packing slip or the order confirmation email.

Option 2: Returning Online Purchases by Mail

Returning items by mail is also easy. Here are the steps:

1. Log into your Buckle.com account and select “Make a Return.”

2. Select the items you want to return and choose a reason from the drop-down menu.
3. Print the return label. You can print it right away or later from the email you receive.
4. Pack the items securely in a box with the packing slip inside.
5. Attach the USPS return label to the package and drop it off at a USPS mailbox or post office.

Return Fee: There is a $6.99 shipping fee for returns by mail, unless the item is defective or you received the wrong product.

Return of Buckle.com Orders as a Guest

If you placed your order on Buckle.com as a guest (without creating an account), you can still return items by following these steps:

1. Visit the Buckle guest returns page at buckle.com/guest/returns.
2. Enter the required information, like your order number and email address as shown in the below screenshot

3. Check your email for a message from Buckle with a link to start your return. If you don’t see the email, check your junk or spam folder.
4. Click the link in the email to begin the return process.
5. Select the items you want to return and click Submit.
6. You can either:
   • Print your return label immediately by clicking “Print” in the green success message that says, “Successfully created return. Click here to print label.”
   • Or, if you want to print your label later, select ‘Return History’ from the email and print the label for the return.
7. Pack the items securely in a box with the packing slip inside.
8. Attach the USPS return label to the package.
9. Drop the package in a USPS mailbox or take it to any United States Post Office drop box.

Refunds

Once Buckle receives your returned items, it will take 7-10 business days to process the return. After that, you may need to wait an additional 3-5 business days for the refund to appear in your account.

• Refunds will be credited to the original payment method.
• Shipping fees are non-refundable, unless Buckle sent the wrong item or the item was defective.

Exchange

Buckle does not offer online exchanges. However, you can exchange items at any Buckle store if they have the item you want in stock.

For online orders:

• Return the item you want to exchange.
• Place a new order for the item you want instead.

International Returns

If you live outside the U.S. and ordered from Buckle.com, you have 90 days to return items. Here’s how it works:

1. Follow the instructions in the return email you received from Buckle to create a return.
2. Return the items through Borderfree, Buckle’s international shipping partner.
3. Once Borderfree gets the return, they will refund your account, including any duties, taxes, or tariffs that applied to your original order.

Important: Do not send your return directly to Buckle.com. You must send it to Borderfree, or you might lose any duties, taxes, and fees you paid.

Buckle’s Return Fees

Returning items to a Buckle store is free. However, there are some fees to be aware of:

• Returning to a Buckle store: Free of charge.
• Returning by mail: There is a $6.99 shipping fee for online returns by mail unless the item is defective or incorrect.
• International returns: You’ll need to follow Borderfree’s process for returning items.

Contacting Buckle Customer Support

If you need help with a return or have any questions, Buckle has a helpful customer service team.

• Phone: 800-607-9788
• Email: guest.services@buckle.com
• Live Chat: Available on the Buckle website.
• Contact Form: You can raise your concern by filling up the contact us form on their website.
• Hours: Monday-Saturday 8am – 10pm CT, Sunday 12pm – 6pm CT

If you have any more questions about the returns, you can visit Buckle return policy on their website.

FAQs about Buckle Return Policy

Wrapping Up

Buckle return policy makes it easy to return or exchange items, whether you shop in-store or online. The main rules are to return items within 60 days, ensure they are in new condition with tags attached, and always include your receipt or packing slip. You can return online orders to a Buckle store for free or by mail for a small fee.

By following these simple steps, you’ll have no trouble handling your returns and keeping your shopping experience hassle-free!