Brandy Melville Return Policy: Simplified

Brandy Melville is a trendy fashion brand known for its stylish and casual clothing, mainly targeting young women. The brand is popular for its “one-size” approach and chic, minimalist designs.

If you are not happy with your purchase, you may want to return it. Here’s everything you need to know about Brandy Melville return policy.

Brandy Melville Return Policy Overview

The table below summarizes the key points of the return policy:

How to Return an Item to Brandy Melville

Brandy Melville accepts returns for online purchases, but you need to follow these steps:

1. Pack Your Items: Use any box or bag to pack your return item(s).
2. Include Order Details:
   • Add your original invoice, a copy of the invoice, or your confirmation email.
   • If the item was a gift, Brandy Melville can issue an e-gift card. Provide the full name and email of the recipient.
3. Ship to Brandy Melville’s Returns Address:
   • Use a shipping carrier of your choice to send the package to:
     Brandy Melville Returns
     Order # (Include your order number)
     9701 Premier Pkwy
     Miramar, Florida 33025
4. Wait for Refund Processing:
   • Once the return reaches Brandy Melville’s warehouse, they will process the refund within 5-7 business days.
   • Refunds will go back to your original payment method.
   • If the original method is unavailable, you will receive an electronic gift card.

Important Notes

• You must pay for return shipping as Brandy Melville does not provide prepaid return labels.
• If you return an item after 30 days, you will receive a gift card instead of a refund.
• You will receive an email confirmation once the return is processed.

Items That Cannot Be Returned

Some items are final sale and cannot be returned:

• Intimates & Swimwear
• Jewelry & Belts
• Hats & Hair Accessories
• Backpacks & Eyewear
• Scarves, Handbags & Keychains
• Discounted Items (Items bought on sale or with a discount)

Always check the product page before purchasing if you are unsure about return eligibility.

Refund Details

Once Brandy Melville receives your returned items, they will process your refund within 5-7 business days.

• Refunds will be sent to the original payment method.
• If your original payment method is unavailable, you will receive an electronic gift card.
• Refunds may take an extra 5-7 business days to appear in your bank account, depending on your bank.
• If your return is made after 30 days, you will receive an electronic gift card instead of a refund.

Returning In-Store Purchases

Brandy Melville does not accept in-store purchases for online returns. If you bought something in a physical store, refer to the return policy printed on your receipt.

Customer Service Contact Information

If you need help with your return, you can contact Brandy Melville’s customer service:

• Phone: (310) 773-5405
  Hours: Mon-Fri: 7 AM – 6 PM PST | Sat-Sun: 7 AM – 2 PM PST
• Email: online@brandymelvilleusa.com
• Live Chat: Available during the same hours as phone support on their website.

If you have any more questions about the returns, you can visit the return policy on their website.

FAQs

Final Thoughts

Brandy Melville has a straightforward return policy. You have 30 days to return online purchases, but return shipping is your responsibility. Certain items like intimates, jewelry, and sale items cannot be returned. If your return is past 30 days, you will receive a gift card instead of a refund. For in-store purchases, check your receipt for return details.

If you need help, Brandy Melville’s customer service is available via phone, email, and live chat.

Always double-check your order and the return eligibility before making a purchase to ensure a smooth return process!