Boscov’s Return Policy: A Simple Guide

Boscov’s is a popular department store that sells clothing, shoes, home goods, furniture, jewelry, and more. They have been around for a long time and are known for great customer service. If you ever need to return something, Boscov’s makes it simple.

In this guide, we will explain Boscov’s return policy. We will cover how you can return items, how long you have, what rules apply, and how refunds work.

Overview of Boscov’s Return Policy

How to Return Items

You can return items in two ways:

Return to a Boscov’s store

• Bring your item with the packing slip to any Boscov’s store.
• Make sure all tags are still attached.
• Store associates will help with the return or exchange.
• Online-exclusive items cannot be exchanged in-store.

Return By Mail

1. Prepare the Package:
   • Take the item you want to return and put it back in its original packaging.
   • Include the packing slip that came with your item.
2. Shipping the Package:
   • Its recommended to use the same shipping method that brought the product.
   • Send the package to the address listed on the packing slip.
3. Important Details:
   • On the packing slip, write down if you want a refund or if you want to exchange the item for a different size or color.
4. Processing may take up to 10 days after receipt.

Important: Shipping fees are not refunded.

Special Return Rules for Certain Products

Mattresses

• Boscov’s offers a 60-day comfort guarantee.
• Sleep on the mattress for at least 30 days before requesting an exchange.
• Contact customer service by the 60th day.
• A 15% handling fee applies.
• Delivery fees are not refunded.
• The mattress must be clean and have all labels attached.
• The new mattress must be selected within 14 days after approval.
• Nectar beds can only be returned within 7 days if unopened. Return shipping cost is paid by the customer.

Furniture

• Can be returned within 7 days from the delivery date.
• Pick-up fees apply for non-defective returns.
• Special orders have a 25% cancellation fee.
• Fabric and leather treatments are not refundable.

Sauder Furniture

• Cannot be returned if assembled.
• A 25% cancellation fee applies.
• You will need a return authorization number (call 1-800-284-8155).
• Customer pays for return shipping or can return to a store.

Patio Furniture

• Must be returned within 30 days.
• Must be unused, with original packaging and receipt.
• Manufacturer defects can be returned anytime.
• Weather damage is not covered.
• Broken glass tops only accepted if it’s a manufacturer’s defect.
• Delivery fees are non-refundable.

Air Conditioners

• Return within 14 days of purchase.
• Covered by the manufacturer’s warranty.

Swimming Pools

• Return within 30 days (before August 30th).
• Include all parts and original packaging.

Jewelry and Watches

• Return within 30 days.
• Items must be in original packaging with tags.

Area Rugs

• Call customer service (1-800-284-8155) for return instructions.

Gift Cards

• Not returnable or redeemable for cash.
• Lost or damaged cards can be replaced with receipt.

Refund

• Refunds are given in the same payment method you used.
• If the item was bought using another person’s credit card (like a gift), you’ll get store credit instead.
• PayPal purchases:
  • If returned by mail: refund goes back to your PayPal account.
  • If returned in-store: only store credit or exchange is offered.

Exchanges

• The easiest way is to return the item for a refund and place a new order.
• You can also exchange items in-store.
• If you call customer service for help with an exchange order, Boscov’s will waive your shipping fee.
• Write exchange details on the packing slip if returning by mail. But remember, the location that receives your return may not have the item in stock.

Damaged or Wrong Items

• If you receive a damaged item, contact Shopper Services at 1-800-284-8155.
• Take photos of the damaged product and box.
• If you get the wrong item, call Shopper Services or email shopbyphone@boscovs.com.

Important Exceptions

• Clearance items, floor samples, or “as-is” products cannot be returned.
• Products bought for commercial use are not returnable.
• Misuse of any product voids the return policy.

Common Questions

Wrapping Up

Boscov’s return policy is simple and customer-friendly. Just follow the rules, keep your packing slip and tags, and return items within the correct time. If you have any issues, Boscov’s customer service is always there to help.

For more details or help with returns, call Boscov’s at 1-800-284-8155 or email shopbyphone@boscovs.com.

Please Note: Return policies can change over time. While this article aims to provide accurate information based on the policy at the time of writing, it’s always a good idea to double-check the return policy on official Boscov’s website for the most up-to-date return policy details. For any specific questions or situations not covered here, the official website or contacting Boscov’s Customer Service directly is the best resource.