Boscov’s Return Policy: A Simple Guide

Boscov’s is a popular department store where you can buy a variety of items, from clothes to furniture. If you buy something and then decide you don’t want it, don’t worry!

Boscov’s has a return policy that makes it easy to return items. In this guide, we’ll explain Boscov’s return policy in simple language.

Overview of Boscov’s Return Policy

If you’re not happy with your purchase from Boscov’s, don’t worry! You can return most items within 90 days for a refund, exchange, or replacement. Just make sure you have your receipt or packing slip and that the items are in their original condition with tags attached.

Key Points:

• Return Window: You can return most items within 90 days from the purchase date. You can ship it back to the address listed on your packing slip, or you can return it to any Boscov’s store. Just make sure to include the original packing slip and keep all merchandising tags attached.
• Conditions: Items must be in their original condition with all tags attached.
• Receipt Required: Bring your packing slip or receipt when making a return.
• Options: You can get a refund, exchange, or replacement for your item.

How to Return an Item

Returning an item to Boscov’s is easy. Here’s what you need to do:

Return By Mail

1. Prepare the Package:
   • Take the item you want to return and put it back in its original packaging.
   • Include the packing slip that came with your item. This is important because it tells Boscov’s what you are returning and why.
2. Shipping the Package:
   • Go to any shipping provider, like the post office or UPS.
   • Send the package to the address listed on the packing slip. This address is where Boscov’s will receive your return.
3. Important Details:
   • On the packing slip, write down if you want a refund or if you want to exchange the item for a different size or color.

Return In Store

1. Prepare Your Items:
   • Take the item you want to return along with the packing slip to any Boscov’s store.
2. At the Store:
   • Go to the customer service desk and tell them you want to return or exchange the item.
   • They will help you get a refund or find a replacement item.

Special Return Policies

Some items have special rules for returns. Here are the details:

Bedding

• Mattresses and Box Springs:
  • These are covered by the manufacturer’s warranty, which means if there’s something wrong with the way they were made, you can get them fixed or replaced.
  • You can only exchange them if they are defective, not if you just find them uncomfortable.
  • Boscov’s will inspect the bedding to see if it qualifies for a warranty exchange.
• 60-Day Comfort Guarantee:
  • You need to sleep on the mattress for at least 30 days.
  • If you’re not happy with it by the 60th day, you can call Boscov’s to arrange a one-time exchange.
  • The mattress must be clean and undamaged. You can’t exchange it if it has stains, tears, or other damage.
  • There is a 15% handling fee and a delivery fee for the new mattress.

Furniture

• General Furniture:
  • You can return it within 7 days of delivery.
  • If the furniture is not defective, you will have to pay a pick-up fee.
  • Furniture is also covered by a manufacturer’s warranty for repairs.

• Special Orders:
  • These have a 25% cancellation fee and a pick-up fee if you want to return them.
• Sauder Furniture:
  • You cannot return Sauder furniture if it has been assembled.
  • Non-defective returns have a 25% cancellation fee.
  • You need to call at 1-800-284-81585 for a Return Authorization number to return these items.
  • Return shipping costs are the customer’s responsibility.

Patio Furniture

• Return within 30 days: You can return patio furniture within 30 days of purchase.
• Condition: The furniture must be new, unused, and have the original receipt and packaging.
• Manufacturer Defects: Items with defects can be exchanged or returned anytime.
• Weather Damage: Items damaged by weather cannot be returned.
• Broken Glass Tops: These can only be returned if they are defective.

Air Conditioners

• Return within 14 days: You can return air conditioners within 14 days of purchase.
• Manufacturer’s Warranty: They are covered by the manufacturer’s warranty, so check the owner’s manual for details.

Swimming Pools

• Return within 30 days: You can return swimming pools within 30 days of purchase.
• All Parts and Packaging: Returns must include all parts and be in the original packaging.
• No Returns After August 30th: You cannot return swimming pools after this date.

Jewelry and Watches

• Return within 30 days: You can return jewelry and watches within 30 days of purchase.
• Original Condition: The items must be in original condition with the packaging and tags.

Area Rugs

• Call for Authorization: Contact Customer Service to get a Return Merchandise Authorization Number and further instructions for returning area rugs.

Gift Cards

• Treat Like Cash: Gift cards should be treated like cash.
• Not Returnable: They cannot be returned or redeemed for cash.
• Replacement: Lost, stolen, or damaged gift cards can be replaced with the original receipt.

PayPal Refunds

• Refund Method: Refunds for items paid through PayPal will go back to your PayPal account if returned by mail.
• In-Store Returns: If you return items bought with PayPal to a store, you will get a product exchange or a Merchandise Credit.

Refunds

• Original Payment Method: Refunds are given in the same way you paid.
• Gift Purchases: If the purchase was made with someone else’s card, you will receive a Merchandise Credit Card instead.

Damaged or Wrong Items

Damaged Items

• Free Return: If you receive a damaged item, you can return it at no cost.
• Take Photos: Take pictures of the damaged item and the packaging.
• Contact Shopper Services: Call 1-800-284-8155 for assistance.

Wrong Items

• Contact Shopper Services: Call 1-800-284-8155 or email (shopbyphone@boscovs.com) to arrange a return if you received the wrong item.

How to Exchange an Item

Sending the Items Back By Mail

1. Write on Packing Slip: Indicate your exchange request on the packing slip when you mail back your item.
2. Place a New Order: It’s recommended to return the item for credit and place a new order.

Exchanging In Store

1. Bring Item to Store: Take the item and packing slip to any Boscov’s store.
2. Get Help from Staff: The staff will help you with the exchange process.

Visit the return page on Boscov’s website for more details on their return policy.

FAQs

Boscov’s return policy aims to make the process easy and stress-free. By following these guidelines, you can ensure your return or exchange goes smoothly. Happy shopping!