B&H Return Policy: Simplified

B&H Photo Video is a popular store that sells cameras, computers, electronics, and more. Many people shop there because they trust the brand. But sometimes, you may need to return something.

In this article, we will explain B&H return policy in simple words. We will help you understand how to return items, what conditions apply, and how refunds work.

Quick Overview of B&H Return Policy

Feature	Details
Return Window	30 days from the delivery date
Return Methods	In-store, online, by phone, or Live Chat
Refund Processing Time	5-7 business days after inspection
Exchange Processing Time	3-5 business days
Refund Method	Same as the original payment method
Return Shipping Cost	Paid by customer (deducted from refund if using B&H label)
Restocking Fee	May charge 15% if conditions are not met
Nonreturnable Items	Certain opened or custom-made items
Return Address	B&H Photo Video Inc., 290 Daniels Way, Burlington, NJ 08016

How to Return an Item

Return Online

Log in to your account: Go to the B&H website and log in to your account using your credentials.

Find your order: Navigate to the “My Account/My Orders” section, as shown in the image below. Filter the orders by “Eligible for Return” and locate the specific order you want to return.

Start a return: Click on the “Start a Return” button next to the eligible order.
Fill out the RMA request: Complete the online Return Merchandise Authorization (RMA) request form. This will help B&H process your return smoothly.
Pack the item carefully with the invoice and all accessories.
Print the return label (if provided) or buy your own shipping label.
Ship it using insured ground service with tracking.

Tip: B&H is not responsible for lost or damaged packages. Always use tracking and insurance.

Return Address

Attn: Return Department
B&H Photo Video Inc.
290 Daniels Way
Burlington, NJ 08016-2141

Return In Person

If you live close to B&H’s massive store in New York City, you can save on shipping costs by returning your item in person. Just head to their Returns Department, and they’ll help you with the returns.

Return on Phone or Live Chat

You can also call B&H’s customer service team or chat with them online. They will help you start the return process and answer any questions you might have.

Important Conditions for Returns

Items must be new and unused.
Items must be in the original box with the UPC code intact.
Include all manuals, packing material, accessories, and free items.
If free items are not returned, their cost will be deducted from your refund.
Shipping and handling fees are not refundable.
If conditions are not met, B&H may charge a 15% restocking fee or refuse the return.

Items That Cannot Be Returned

Opened TVs, combos, and monitors that are 37 inches or larger.
Opened computers and computer software.
Electronic software downloads.
Opened consumable items like film, paper, bulbs, CDs, DVDs, and ink cartridges.
Custom-built computers by B&H.
Special-order merchandise marked nonreturnable.
Underwater equipment that has been submerged.
Opened or unwrapped educational tapes and books.

Tip: Always check if an item is marked as nonreturnable before buying.

What If the Item Is Defective or Damaged?

B&H allows returns, exchanges, or repairs for defective items.
The decision to refund, repair, or exchange is at B&H’s discretion.
Verified defective or damaged items will get return shipping fees reimbursed.
Make sure to report missing or damaged items within two business days of delivery.

Exchange Policy

You can exchange an item by mail.
It takes 3-5 business days for B&H to process exchanges after receiving the item.

Refund Process

Once B&H receives your return and inspects it, they will process the refund.
Refunds usually take 5-7 business days to show up in your account.
Refunds are given in the same method as the original payment.
If you paid by check, B&H will issue a refund check after 10 business days.
Shipping and handling fees are not refundable.

Important Notes to Remember

Remove all personal data from electronics before returning.
Factory reset or unlock any devices that contain user profiles.
B&H is not responsible for items left inside returned products.
They only cover the monetary value of the merchandise, not any extra damages.

Return of Opened Items

Most items can still be returned even if they have been opened, as long as they are in new condition and meet the other return policy requirements (original packaging, accessories, etc.).
There are certain items that B&H cannot accept for return if they have been opened e.g. Laptops or Computers.

Return of Used Items

B&H’s return policy doesn’t explicitly address used items. However, it emphasizes that all returned items must be in “new condition.” This implies that used items, which are no longer in new condition, would not be eligible for return under their standard policy.
It’s worth noting that B&H does have a Used Department where they sell pre-owned equipment. These used items come with their own 90-day warranty, and there may be a different return policy associated with them.
If you’re considering returning a used item purchased from B&H’s Used Department, it’s recommended to reach out to their customer service team directly for clarification on their specific return policy for used products.

How to contact B&H for returns

You have a couple of options to reach out to B&H customer support regarding returns:

Phone: You can call their customer service line at 800.221.5743 or 212.239.7765.
Contact Form: You can contact them by filling the contact form on their website.
Live Chat: If you prefer to chat with a representative online, B&H offers a live chat feature on their website. Just look for the chat icon on the bottom right section of the webpage, and you’ll be connected with a customer service agent who can help you with your return.

B&H Live Chat option for returns on their portal

FAQs

What if I don’t have the original box anymore?

B&H requires all returned items to be in their original packaging. If you don’t have it, contact B&H customer service for help.

How long does the return process take?

It usually takes 5-7 days for B&H to process a return and issue a refund once they receive the item.

Can I return an item if I opened it?

Many items can still be returned even if opened, but some items are non-returnable once opened e.g. Laptop or Computer. Check B&H’s return policy and non-returnable items list to be sure.

Does B&H charge a restocking fee?

If your return meets all the requirements of the return policy, B&H won’t charge a restocking fee. However, if the conditions are not met, they may charge minimum 15% restocking fee.

How can I track my return?

You can track your return through your B&H account online or by contacting their customer service.

Can I get a refund for customs and duties on an international return?

If you return a product to B&H from outside the US, you’ll be responsible for contacting the shipping carrier to recover any customs and duties.

Can we return damaged items within 30 days?

If you receive defective items or items damaged in transit, where you have 2 days to report the issue. B&H will then repair it, exchange it for a new one, or give you your money back.

What happens if a customer makes too many returns?

B&H’s return policy doesn’t explicitly state a limit on the number of returns a customer can make. However, they do reserve the right to refuse a return or charge a restocking fee if the return conditions are not met.
If a customer frequently makes returns, B&H may flag their account for review. This could lead to stricter return conditions or, in extreme cases, restrictions on future returns.
B&H aims to be fair to both customers and the company. While they want you to be happy, they need to protect themselves from misuse of the return policy. So, always try to follow their guidelines when making a return.

Final Thoughts

B&H makes it simple to return items if you follow their rules. Always keep your packaging, follow the return steps, and remember the 30-day window. Check carefully if your item is nonreturnable before buying. This way, you can shop with confidence and return items easily if needed.

B&H Return Policy: Simplified

Quick Overview of B&H Return Policy