Ashley Furniture Return Policy: Simplified
Ashley Furniture return policy explained: Learn how to easily return or exchange your furniture with our simple guide. Ensure hassle-free returns today!
Ashley Furniture is one of the largest furniture brands in the world. They sell beautiful furniture for homes, including beds, sofas, tables, and decor. Many people trust Ashley Furniture for good quality products.
If you plan to shop from Ashley Furniture, it’s good to know about their return policy. In this article, we will explain everything you need to know.
Ashley Furniture Return Policy Overview
| Return Item Type | Return Window | Conditions | Refund Details |
|---|---|---|---|
| Standard Shipping Items | Within 30 days of delivery | Item must be in new/unused condition with all parts and packaging | Refund for item price; return shipping fees may apply |
| No-Hassle Delivery + Assembly items | Must report damage/defect within 72 hours of delivery | Otherwise, all sales are final | Repair, replace, or pickup if reported within 72 hours |
| Mattresses and Foundations | Based on manufacturer’s warranty | Contact customer care | Varies by warranty |
| In-store purchases | Based on store policy | Contact the store where you purchased | Refund or exchange decided by the store |
| Final-sale, Clearance, Special Orders, Personalized Items | Not returnable unless damaged or defective | Report damage within 72 hours | Repair or replace if reported on time |
Standard Shipping Items
If you buy something with standard shipping and it arrives damaged, you need to call customer care within 72 hours.
- You can return the item within 30 days of delivery.
- The item should be new and unused.
- You must return all accessories and parts.
- It should be packed in the original packaging.
- Return shipping fees may apply.
If you find a manufacturing defect after 30 days, you can check the manufacturer’s warranty for help.
Customer Care Phone Number: 866-436-3393
No-Hassle Delivery + Assembly and Doorstep Delivery (For Online Orders)
- If you do not report damage within 72 hours, all sales are final.
- Inspect your items carefully when they are delivered.
- If the item is damaged or has a defect, report it within 72 hours by calling customer care (the number is on your emailed order confirmation).
- They will help to repair, replace, or pick up the item.
Return Requirements
To get your full refund, your return must meet these rules:
- The item should be new and unused.
- Return all accessories and parts.
- Pack the item securely in its original packaging.
- If packaging was removed during No-Hassle Delivery + Assembly, this rule does not apply.
Items that cannot be returned unless damaged or defective are:
- Final-Sale Items
- Clearance Items
- Special Orders
- Personalized or Monogrammed Items
You must report damage within 72 hours of delivery for these exceptions.
Mattresses and Foundations Returns
Returning mattresses and foundations has specific rules:
- Damaged or Defective on Delivery:
- If your mattress or foundation is damaged on delivery, contact customer service within 72 hours using the number in your emailed order confirmation.
- Defects Found Later:
- If you discover a defect after the 72-hour window, check if the manufacturer’s warranty covers it.
- Contact customer service for assistance if it’s covered by the warranty.
In-Store Purchase Returns
- If you bought something in a store, return and exchange rules depend on that store’s policy.
- Check the back of your receipt for details.
- You will need to contact the store where you made the purchase.
- The store’s phone number is on your receipt or you can use Ashley Furniture’s store locator.
- Store specific Return Policies: Refer to the store specific return policies for some of the stores in US.
Exchanges and Refunds
- Ashley Furniture will inspect the returned item after they receive it.
- If everything looks good, they will process exchanges, credits, or refunds.
- Refunds are given for the purchase price of the item.
- Taxes are refunded according to your state’s law.
- Shipping, delivery, and handling charges are non-refundable, unless the item is damaged or defective.
- You may have to pay for return shipping or pickup.
- Refunds are made to the same payment method you used to buy the item.
- Refunds can take 7–10 days to show up on your credit card statement.
Ashley Furniture Return Policy review
Although Ashley Furniture has a decent return policy, they return policy is also considered strict.
According to a few customer reports on Reddit, Ashley Furniture makes it difficult to get refunds or even exchanges in many cases.
Some of the feedback about Ashley Furniture’s return policy are:
- They prefer to only offer store credit rather than cash refunds
- There is often a restocking fee charged for returns
- Customers have reported being told they have 30 days to return, but then being denied refunds after that
- The company may claim items are “on manifest” and refuse returns after delivery, even if the wrong item was sent
- In some cases, customers have had to escalate issues to credit card companies or consumer protection agencies to get refunds
Several customers shared stories of being told one return policy in the store, but then having the terms changed after the purchase.
The consensus from those who have dealt with Ashley Furniture returns is to get any promises of a lenient return policy in writing, and to be very wary of making a purchase if you think there’s any chance you may need to return the item.
Citations:
- https://www.reddit.com/r/personalfinance/comments/khtp66/ashley_delivered_wrong_furniture_went_to_store
- https://www.reddit.com/r/homeowners/comments/18tss6m/ashley_furniture_refund/
- https://www.reddit.com/r/personalfinance/comments/aytn49/ashley_homestore_furnitureorder_cancellation/?rdt=64033
- https://www.reddit.com/r/furniture/comments/nx4dih/any_success_in_getting_ashley_furniture_refund/?rdt=61294
- https://www.reddit.com/r/furniture/comments/ffmeio/ashley_furniture_lied_to_my_face/
Solutions for Customers
- Credit Card Protection: Customers who use credit cards to make purchases may be able to dispute the charge and get a refund through their credit card company. This can be a viable option if Ashley Furniture refuses to provide a refund.
- Contacting Consumer Protection Agencies: Customers can also contact their local consumer protection agencies or file complaints with the Consumer Financial Protection Bureau (CFPB) if they feel they have been unfairly treated by Ashley Furniture.
Contact Information
For any return inquiries or to initiate a return, contact Ashley Furniture’s customer service at:
- Phone: 866-436-3393
- Hours: Monday through Friday from 7 a.m. to 7 p.m. (CT) and Saturday from 7 a.m. to 5:30 p.m. (CT)
Visit Ashley Furniture’s Official Website for their return policy for more details.
FAQs
To Sum Up
Ashley Furniture return policy is simple if you follow the rules. Remember to check your items when delivered. Report any problems quickly. Return items in new condition with all parts and packaging. For in-store purchases, check with your store. If you keep these rules in mind, returning items will be easy.
For more information or to make a return, call customer care at 866-436-3393 or visit the returns page on Ashley Furniture website.
