Ann Taylor Return Policy: Simplified
Ann Taylor is a popular clothing store known for its stylish women’s clothing. Sometimes, you might buy something that doesn’t fit or you just don’t like. That’s okay! Ann Taylor has a return policy to help you. Let’s look at the details step by step.
Ann Taylor Return Policy Overview
When you want to return something to Ann Taylor, there are a few important rules to follow:
- Condition of Items: You can only return items that are unworn, unwashed, and defective. This means the clothes should look new and not have any stains or tears.
- Time Frame: You have 30 days from the date of purchase to return your items. If you return them after 30 days, you may not get a full refund.
- Proof of Purchase: Always keep your receipt or proof of purchase. This helps you get your money back or exchange the item.
- Final sale items cannot be returned or exchanged. These are items with a price ending in .44, .77, or .88.
Holiday 2024 Return Policy
- Return Window: Purchases made between November 8, 2024, and December 24, 2024, can be returned until January 31, 2025.
- Refunds:
- Returns with a valid receipt will be credited for the price paid in the original form of payment.
- Gift purchases returned with a valid gift receipt will receive merchandise credit or an exchange for the paid value.
- Return Options:
- In-Store Purchases: Must be returned in-store.
- Online Purchases: Can be returned either online or in-store.
How to Return Items
In-Store Returns
If you prefer to return your item in person, follow these steps:
- Find Your Receipt: Make sure you have your original receipt or a gift receipt.
- Visit an Ann Taylor Store: Take your unworn and unwashed item to any Ann Taylor store.
- Present Your Receipt: Show your receipt to the store associate. They will help you with your return.
Online Returns
If you want to return your item by mail, here’s what to do:
- Start the Return Process: Go to the returns portal on Ann Taylor website. You will need to enter your order number and email Id as shown in the below screenshot
- Print the Return Label: After completing the steps online, print the prepaid return label.
- Pack Your Item: Carefully place the item in a box. Include the return invoice and make sure everything is in good condition.
- Ship It Back: Attach the return label to the package and send it to the address provided.
Address for Returns:
Ann Taylor Online Store 1901 East State Road 240 Greencastle, IN 46135
Return Costs
- If you use the prepaid return label, $8.95 will be deducted from your refund.
- If you choose to return the item on your own, you will need to pay for the shipping costs.
Refund Process
Once Ann Taylor receives your return, they will process your refund. Here’s how it works:
- With Receipt: If you returned your item with a receipt, you will get a refund for the price you paid.
- After 30 Days: If you return an item after 30 days, you may only get a merchandise credit based on the current selling price.
- Without Receipt: If you don’t have a receipt, you can still return the item, but you will only get a merchandise credit for the current selling price.
Special Cases
Some items have special rules:
- Final Sale Items: Items marked as “Final Sale” cannot be returned or exchanged. These items usually have a price ending in .44, .77, or .88.
- Gift Returns: If you received a gift, you can return it within 30 days. You will get an online e-gift certificate for the amount paid by the sender.
Quick Exchange Service
If you need a different size or color, you can use the Quick Exchange Service. Here’s how:
- Call Ann Taylor: Dial 1-800-DIAL-ANN (1-800-342-5266) to speak with a customer service representative.
- Place Your Exchange: They will help you place an exchange order without charging you for standard shipping.
- Return Your Original Item: They will guide you on how to return the item you don’t want.
International Returns
For customers outside the United States, the return process is a bit different:
- You can return unworn and unwashed items by mail.
- You must return items within 30 days of purchase with the original receipt.
- Returns cannot be made at Ann Taylor stores in the U.S. or Canada.
- To process an international return, contact Ann Taylor customer service for a Return Merchandise Authorization.
Price Adjustments
If an item you bought goes on sale within 7 days of your purchase, you can get a price adjustment. Just bring your receipt to the store.
Contact Information
- Live Chat: Mon – Fri: 8am to 10pm EST, Sat – Sun: 10am to 9pm EST
- Text or Call: 1-800-342-5266
- Email: clientservices@anntaylor.com
FAQs
Summary
Understanding the Ann Taylor return policy is essential for a smooth shopping experience. By knowing the rules about returns, you can shop with confidence. Remember to keep your receipts, check the condition of your items, and follow the return process.
Happy shopping!
