Altra Return Policy: A Complete Guide
Altra return policy explained: 30 days to run, unlimited miles to test, and a full refund guarantee. Find out how it works.
Altra is a popular footwear brand known for its running shoes designed to support natural movement. But what happens if your new shoes don’t quite feel right? That’s where Altra return policy comes in—and it’s surprisingly shopper-friendly.
Let’s break it down.
Altra Return Policy Overview
| Return Window | 30 days from delivery (Trial Runs are Guaranteed) |
| Condition Required | Worn or unused—both are accepted |
| Returns Cost | Free, including prepaid label or QR code option |
| Who Can Return | U.S. customers only |
| Exchanges | Not available |
| Major Exceptions | Items bought from other retailers must be returned there |
30-Day Trial Runs Are Guaranteed
This is one of the best features of Altra’s policy.
You get 30 days to test your Altra shoes—run, walk, hike, or just wear them around the house. If you’re not totally satisfied, you can return them. No questions asked.
That means returns are allowed even if the shoes are worn, which is rare in the footwear world. Just be sure to keep your return tracking number until your refund is fully processed.
Note: The trial guarantee applies only to U.S. customers and only for purchases made directly on AltraRunning.com.
Where Did You Buy Them?
Returns are handled differently based on where you purchased your shoes:
Bought at a Physical Store or Other Retailer?
You’ll need to return them to that retailer directly. Altra won’t process returns for third-party purchases.
Bought from AltraRunning.com?
You’re eligible for the 30-day trial and online return process. Here’s how to do it:
Step-by-Step: How to Return Your Altra Shoes
Step 1: Start Your Return
- Have an Altra account? Log in and find your order details.
- Checked out as a guest or got a gift? Go to the Order Status page and enter:
- Order number
- Purchaser’s last name
- ZIP/postal code
- Screenshot of the Order status page shared below
Step 2: Select Your Return Items
- Choose the product(s) you want to return.
- Answer a few questions about why you’re returning them.
- Pick your return method—label or QR code.
Step 3: Package Your Shoes
- Print and attach the provided prepaid return label.
- No printer? Choose the QR code option, and just bring the code and your package to the drop-off location—they’ll print the label for you free.
Step 4: Ship the Package
- Drop your return off at the selected shipping location.
Step 5: Refund Processing
- Once the warehouse receives and processes your return, you’ll get an email confirmation.
- Refunds go back to your original payment method.
Refunds
- Refunds are only made to your original form of payment.
- It may take up to 3 weeks for refunds to be fully processed. This includes shipping time and bank processing delays.
- Shipping charges from your original order are not refunded.
So even though returns are free, you won’t get the initial shipping fee (if any) back.
Sorry, No Exchanges (But You Have Options)
Altra does not offer direct exchanges.
If you need a different size, style, or color, your best bet is to:
- Return the original shoes for a refund.
- Place a new order for the item you want.
It’s a little extra work—but it ensures you don’t miss out if a popular size sells out.
Can You Get a Price Adjustment?
Yes—within 30 days of your original purchase.
If an item goes on sale and:
- It’s still in stock,
- In the same color and size,
You can request a price adjustment to get the new lower price.
Just reach out to customer service.
Damaged Package? Here’s What to Do
If your online order arrives damaged, follow these steps:
1. Before Signing
Check the box and the contents:
- Minor damage? Accept the package but write a note about the damage on the shipping receipt. Sign and date it. The delivery person should also sign it and leave a copy for you.
- Major damage? Refuse the package.
2. Contact Customer Service
Provide your order number and any helpful details. Altra will either reorder the item or refund you quickly.
How to Contact Them for Help
Need help with a return or order issue? Here’s how to reach Altra’s customer service:
- Live Chat: For the fastest response, use the Live Chat feature.
- Call Them: You can call them at 1-888-851-9411
- Contact Form: Write your query in the contact form available on their website.
- Hours: Monday to Friday, 8 a.m. to 6 p.m. Central Standard Time
Common Questions
Final Thoughts
Altra’s return policy is built for runners and real-world use. The 30-day trial—whether you run miles or just try them on—makes returns easy and stress-free.
As long as you buy directly from AltraRunning.com and stick to the 30-day window, you can shop with confidence.
Please Note: Return policies can change over time. While this article aims to provide accurate information based on the policy at the time of writing, it’s always a good idea to double-check the return policy on official Altra website for the most up-to-date return policy details. For any specific questions or situations not covered here, the official website or contacting Altra Shoes Customer Service directly is the best resource.
