Alo Return Policy: Simplified

Alo Yoga is a top brand for stylish activewear and yoga products, loved by people who want both comfort and fashion. If shopping there, knowing how returns work makes life much easier.

In this article, I’ll break down the Alo Return Policy, so you know exactly how to return or exchange items with ease.

Alo Return Policy Overview

Here’s the at-a-glance version of Alo’s return rules:

What Can You Return?

ALO accepts eligible items for exchange, store credit, or refund if you’re within the time window and the items meet condition rules. Items must be unused, have original tags attached, be in sellable condition, and include proof of purchase.

Return shipping is free for U.S. and international shoppers. That’s rare and nice.

How to Return Items to Alo

Mail Back Your Return (for Online Orders)

Step 1: Start Your Return

• Visit returns.aloyoga.com or log into your Alo account.
• Go to Order History, enter your order number and email. The screenshot of the return and exchange page is shared below,

• Select your reason for return and choose either Refund or Exchange.

Step 2: Print Your Return Label

• Once confirmed, you’ll get a FREE prepaid return label.
• Print it, attach it to your original package.

Pro Tip: Always use the same box the order came in when possible. It’s easier and safer for the return process.

Step 3: Pack Your Items

• Place unused items with original tags into the original package.
  • Don’t combine items from separate orders into one package.
  • Don’t split a single order into multiple boxes.
  • These mistakes can delay processing by up to 14 business days.

Step 4: Ship It

• Drop off your package at a nearby UPS location.
• Keep your tracking number so you can track when your return is received.
• The return window is 30 days from delivery – return on time!

Return In-Store (US Purchases Only)

• Take unused items with tags and your proof of purchase (order number, receipt, etc.) to any US Alo store within 30 days.
• You can return or exchange items purchased online at the store.
• Refunds go to your original payment method.
  • Paid using a gift card and another method? Refund goes to the gift card first; the rest goes to your other method.
• Stores cannot process exchange requests that were started through the online portal.

Buy In-Store & Return Online (US Only)

• US shoppers can buy in-store and return items online using the Returns Portal.
  • You must provide your email when checking out in-store for this to work.
  • Not available for purchases made outside the US.

Exchanges

• Begin exchanges through the return portal at returns.aloyoga.com.
• Wait 2–4 business days for Alo to process your return once received.
• If you’ve requested an exchange, it’s shipped with a new tracking email.
• Instant Exchange option:
  • Alo places a temporary hold for the amount of your new item on your card.
  • The new item ships out immediately.
  • Once you drop off your return at UPS, the hold is released.
  • You must ship your item within 21 days; if not, your card is charged for the new item.
• Stores cannot process exchange requests started online.

Exceptions for International Orders

• Exchanges are not available for international purchases.
• Returns for international orders are eligible for a full refund.

Instant Refunds with Reshop (US Only)

• Alo partners with Reshop for instant refunds.
  • Choose Reshop during your return for immediate money on a virtual debit card or bank account deposit.
  • Spend your refund right away, anywhere contactless Visa debit cards are accepted (online or in stores).
  • No cash access.
  • The Reshop Visa Prepaid Card is valid only in the U.S. and cannot be used for cash withdrawals.

Refunds

• Once Alo receives your returned item(s), please allow 2–4 business days for them to process your refund.
• Refunds are issued to the original form of payment used at purchase.
• If you paid using a split payment (for example, part gift card and part credit card), Alo will:
  • Refund the amount to the gift card(s) first.
  • Any remaining balance will be refunded to the other original payment method.
• Refunds are only processed for items that are unused, in sellable condition, and have the original tags attached.
• Return shipping is free for both US and international orders.
• Keep in mind, Alo is not responsible for lost return packages, so always use a shipping method with tracking or proof of delivery and keep your tracking number until your refund is completed.
• For US customers, if you opt to use Reshop when making returns, you can receive an instant refund:
  • Your refund will be loaded immediately on a virtual prepaid debit card or deposited into your bank account.
  • The Reshop Visa Prepaid Card can be used online and in stores anywhere contactless Visa debit cards are accepted (no cash access).
  • This gives you the flexibility to spend your refund without waiting for Alo’s return processing.
• Alo does not offer price matching or price adjustments as part of their refund policy.

This refund process ensures that once returned items are received and verified, you get your money back quickly and conveniently.

What Else Shoppers Should Know

• All returns are free, even for international orders.
• Items must be unused, sellable, and tags attached.
• Always keep proof of purchase for returns.
• Refunds for split payments:
  • First refunded to any gift cards used.
  • Any remaining amount goes to the secondary payment method.
• Never combine separate orders or split orders into multiple shipments this causes delays.
• Lost Returns: Alo is not responsible for lost returns. Always use a trackable shipping method.
• Exchange requests made online must be completed online, not at stores.
• Instant refunds through Reshop are available for US purchases only.
• The return period is 30 days from purchase (or delivery for online orders).

How to Contact Alo for Help

• Chat:
  • Weekdays: 6:00am – 6:30pm PT
  • Weekends: 8:00am – 4:30pm PT
• Email:
  • Email any time for help; Alo replies as soon as possible.
• Phone:
  • (855) 793-3100
  • Same hours as chat.
• Text Support:
  • For Level 2 and 3 Alo Access Members only
  • (424) 567-8133
  • Same hours as chat/phone.

Level 2 and 3 members get priority (“skip the line”) service.

Common Questions

Summary

Alo return policy is designed to be flexible and customer-friendly. Whether you prefer returning items in-store or online, Alo ensures the process is smooth and convenient.

Remember to keep the tags intact and initiate the return within 30 days to enjoy a hassle-free experience!

Please Note: Return policies can change over time. While this article aims to provide accurate information based on the policy at the time of writing, it’s always a good idea to double-check the return policy on official Alo’s website for the most up-to-date return policy details. For any specific questions or situations not covered here, the official website or contacting Alo’s Customer Service directly is the best resource.