AKIRA Return Policy: Quick and Easy Refunds

Welcome to our detailed guide on the AKIRA return policy! If you ever need to return something you bought from AKIRA, this guide will help you understand what to do. We’ll explain the return process for online, in-store, and international purchases, and answer some common questions.

Online Akira Return Policy

If you bought something online from AKIRA and want to return it, here’s what you need to know:

• Return Period: You have 30 days from the order date to return the item.
• Condition of Items: Items must be in original condition – unworn, unwashed, and unaltered, with tags still attached. Shoes must be in their original box, and the return label should not be attached to the shoe box directly.

• Return Shipping Fee: If you use AKIRA’s prepaid return label, a $10 fee will be deducted from your refund.
• Refund Method: Refunds will be issued to the original form of payment, minus the original shipping and handling fees. If you paid with a gift card, the refund will be in the form of store credit.

Steps to Return Online Purchases:

1. Generate a Return Label: Use a desktop or laptop to generate and print your prepaid return label.
2. Package Your Items: Ensure items are in their original condition and use appropriate packaging.
3. Mail the Package: Drop off your package with the carrier.

Important Notes:

• Items marked as “Final Sale” cannot be returned or refunded.
• If an exception is made, final sale returns may incur a 20% restocking fee and will be refunded as store credit.

In-Store Return/Exchange Policy

For items purchased in an AKIRA store:

• Return Period: You have 14 days from the purchase date to return items for an exchange or store credit.
• Condition of Items: Items must be unworn, unwashed, unaltered, and with original tags attached. Shoes must be returned in their original box.
• Non-returnable Items: Jewelry, bodysuits, tights, swimwear, face covers, hats, body tape, and gift cards are final sale and cannot be returned.

Steps to Return In-Store Purchases:

1. Visit a Store: Bring the items and your receipt to any AKIRA store.
2. Get Store Credit or Exchange: You can exchange the item or get store credit.

International Return/Exchange Policy

If you bought something from AKIRA while outside the U.S.:

• Return Period: You have 30 days from the delivery date to return full-price items.
• Refunds: Refunds will be issued in U.S. dollars.
• Shipping Costs: You are responsible for return shipping costs and any new shipping charges for exchanges.

Steps to Return International Purchases:

1. Package Your Items: Make sure items are in original condition and properly packaged.
2. Ship the Package: Use your preferred shipping service and send the package to:

AKIRA
150 E Crossroads Pkwy
Suite D
Bolingbrook, IL 60440

Important Notes:

• AKIRA does not provide prepaid return labels for international orders.
• You are responsible for any customs fees or taxes.

Contact Information

For any further questions or assistance, reach out to AKIRA:

• Email: support@shopakira.com
• Phone: (773) 726-3871, Monday to Friday, 9am to 6pm CST.

FAQs

This guide should help you navigate the AKIRA return policy easily. If you follow these steps, returning your items will be a breeze!