AKIRA Return Policy: Easy Steps for Refunds and Exchanges
Get your money back with ease! Our complete guide to AKIRA return policy will help you get the refunds you deserve.
AKIRA is a dynamic fashion brand that originated in 2002 as a women’s clothing boutique in Chicago’s Bucktown neighborhood. Since then, it has expanded to over 30 locations and an extensive online presence, offering a wide range of women’s apparel, footwear, and accessories while emphasizing strong design and innovation.
If you ever need to return something you bought from AKIRA, this guide will help you understand what to do. We’ll explain the return process for online, in-store, and international purchases, and answer some common questions.
Akira Return Policy Overview
| Return Method | Time Frame | Refund Type | Return Fees |
|---|---|---|---|
| Online returns | 30 days from order date | Refund to original payment or gift card | $10 handling fee if using their label |
| In-store returns or exchanges | 14 days from purchase date | Store credit or gift card only | No fees |
| International returns | 30 days from delivery date | Refund in U.S. dollars to original payment | Customer pays shipping costs |
Akira Online Return Policy
- You can return items within 30 days from your order date.
- The item must be in its original condition:
- Unworn
- Unwashed
- Unaltered
- Tags attached
- Shoes must be sent back in their original box. Do not stick the label on the shoebox.
- There is a $10 handling fee if you use Akira’s return label. This fee will be taken out from your refund.
- Refunds are given to the original form of payment or as a gift card (if you choose).
- If the original payment method cannot be refunded, you will receive a gift card refund.
- You cannot combine multiple orders in one return box.
- Akira processes returns in the order they are received. It can take up to 14 business days to process after receiving your return.
Items That Cannot Be Returned (Final Sale)
- Items marked as “Final Sale” on the website
- Items bought with promo codes that say “Final Sale”
- Earrings
- Tights
- Swimwear
- Fashion face covers
- Fashion or styling body tape
- Adhesive bras
- Select body jewelry
- Gift cards
Jewelry Return Rule
- Full-price jewelry (not marked final sale) must be unworn and in the original bag and cardboard backing.
Bodysuits
- Must be unworn, unwashed, with tags, and tried on with undergarments.
Return Abuse
Akira may refuse returns if they notice repeated return abuse or unusual patterns.
How to Return Online Purchases
Step 1: Start Your Return
- Visit returns.shopakira.com
- Fill in the Order number, email or phone number, or Zip Code to initiate the return as showmn in the above screenshot.
- Check if your items are eligible.
- Choose your refund method (gift card or original payment).
Step 2: Pack Your Return
- Make sure to only include items from one order per box.
- Use the original packaging if possible.
- Include the packing slip and return label.
- Do not tape the label on the shoebox directly.
Step 3: Drop Off
- Take your package to a FedEx or Walgreens location.
- Drop it off within 7 days of starting the return.
Step 4: Wait for Refund
- Once Akira receives the package, they will process your return.
- It can take up to 14 business days.
- You will get an email once your refund is complete.
Important: If you do not use Akira’s return label, contact customer support for the correct return address.
In-Store Return and Exchange Policy
- Items bought in-store can be returned within 14 days.
- Refunds will be given only as store credit or gift card.
- Items must be unworn, unwashed, unaltered, with tags.
- Shoes must be in the original box.
- You cannot return jewelry, bodysuits, tights, swimwear, fashion face covers, hats, styling body tape, or gift cards.
- Items marked as final sale cannot be returned.
Steps to Return In-Store Purchases:
- Visit a Store: Bring the items and your receipt to any AKIRA store.
- Get Store Credit or Exchange: You can exchange the item or get store credit.
International Return Policy
- Full-price items bought from outside the U.S. can be returned within 30 days of delivery.
- Refunds are given in U.S. dollars to your original payment method.
- Customers are responsible for shipping costs, customs duties, and taxes.
- Contact Akira’s customer support for help with international returns.
Steps to Return International Purchases:
- Package Your Items: Make sure items are in original condition and properly packaged.
- Ship the Package: Use your preferred shipping service and send the package to:
AKIRA
150 E Crossroads Pkwy
Suite D
Bolingbrook, IL 60440
Important Notes:
- AKIRA does not provide prepaid return labels for international orders.
- You are responsible for any customs fees or taxes.
Refunds
| Payment Method Used | Refund Type |
| Credit/Debit Card | Refund to the same card (or gift card if not possible) |
| Gift card or store credit | Refund will be issued as a gift card |
| Loyalty rewards | These are final and not refundable unless order canceled |
Processing Time: Up to 14 business days after the return is received.
Important Notes:
- Shipping fees are non-refundable.
- Items marked as “Final Sale” cannot be returned or refunded.
Contact Information
For any further questions or assistance, reach out to AKIRA:
- Email: support@shopakira.com
- Phone: (773) 726-3871, Monday to Friday, 9am to 6pm CST.
FAQs
Summary
Akira return policy is clear and easy to follow. Just make sure your items are in perfect condition, keep tags attached, and follow the correct process. Whether you are returning online or in-store, stick to the timelines. If you are ever unsure, reach out to Akira’s friendly support team for help.
Need help with your return?
- Chat or email Akira support at: support@shopakira.com
- Support hours: Monday to Friday, 9 am to 5 pm CT.
