Wish Return Policy: A Simple Guide for Hassle-Free Returns

Wish is an online shopping platform known for offering affordable products from sellers around the world. But if your order isn’t quite what you expected, understanding the return policy is key to getting your money back with minimal stress.

I’ve broken down Wish return policy into clear, easy-to-follow sections based only on their official policy.

Wish Return Policy Overview

Understanding Wish’s 30-Day Return Window

Wish uses what it calls a “30 Day Window.” You can request a return:

• Within 30 days of delivery, or
• Within 30 days of the maximum delivery date, if the item didn’t arrive.

Tip: The countdown starts from the delivery date or the maximum expected delivery date — whichever fits your situation best.

Items You Can’t Return

Wish does have some exceptions. These items are not eligible for return:

• Items marked Final Sale (check the listing before buying)
• Custom or personalized items
• Opened health or hygiene products (like lotions or toothpaste)
• Unsealed audio/video media or software
• Perishable goods (like food that expires quickly)
• Services bought from local providers (their own return rules apply)

Double-check the product page for return eligibility under the “Wish Buyer Protection” section.

What Is Wish Buyer Protection?

Wish Buyer Protection is a built-in safety net that helps if something goes wrong with your order — even if the item itself can’t be returned.

Here’s how it works:

• Before buying, check the “Wish Buyer Protection” section on the product page to see if returns are allowed.
• After purchase, this info is also visible in your Order History.
• If your item never arrives, arrives damaged, or isn’t as described, you may still qualify for a refund, even if the seller marked it as non-returnable.

It’s like a backup plan — so even if the seller can’t help, Wish might still step in to make things right.

How to Start a Return on Wish

Wish doesn’t have a simple “Return” button. Instead, returns must go through Wish Assistant, their automated customer support.

Step-by-step Return Process:

1. Go to your Order History and find the item.
2. Click Contact Support at the bottom of the help page.
3. Follow prompts via Wish Assistant.
4. If eligible, you’ll either:
   • Get a refund right away (no return needed), or
   • Be sent a prepaid return shipping label.

If you’re sent a label:

• Pack the item securely.
• Print and attach the label.
• Drop it off at your local post office.

You must ship it back within 30 days of the return approval date.

Will You Have to Pay Return Shipping?

It depends.

• In some cases, Wish pays for the return and sends you a prepaid label.
• Other times, you pay. The cost is then deducted from your refund.

Wish doesn’t give an upfront estimate of return shipping fees. You may want to check with your local post office for rates.

Always keep your tracking number in case the package is lost.

Apparel Returns: What You Need to Know

Most clothing items are returnable — with a few important exceptions:

Not returnable if:

• They are undergarments or swimwear.
• They were sealed and opened after delivery.

If size or color doesn’t work, some sellers may offer an exchange, but only after you start the return process.

Wish Local Returns (Return to a Nearby Store)

Some Wish orders are shipped to local pickup points. If this applies to your item, you may be able to return it to a Wish Local store.

How It Works:

1. Start your return as usual via Customer Support.
2. If eligible, choose “Drop off at store” option.
3. You’ll get a QR code by email and in your Order History.
4. Take your item and the QR code to the selected store.

Returns must be dropped off within 30 days of the approval date.

You’ll be refunded (excluding any expedited shipping costs) after the store confirms the return.

Wish’s Money Back Guarantee

All deliveries on Wish are covered by their Money Back Guarantee.

You qualify for a refund if:

• The item doesn’t arrive by the Refund Eligible Date shown in your Order History
• You contact Wish within 30 days of that missed date

This protection helps when items get lost or stuck in shipping.

Order Cancellations or “I Bought This by Mistake”

Wish doesn’t guarantee cancellations once an order is placed because processing starts quickly.

If you can’t cancel in time:

• Wait for the item to arrive.
• Then request a return under the standard 30-day return policy.

Act fast if you want to cancel! Use Wish Assistant right away.

Returning Multiple Items? Do This

If you’re returning more than one product, here’s what to know:

• Each item may ship from a different seller, so you’ll get separate return labels.
• Use the correct label and packaging for each return.
• Follow the process for each item from your Order History.

Wish processes returns based on tracking labels, so don’t combine items in one box.

How Long Do Refunds Take?

Once your return is received and approved:

• Refunds go back to your original payment method.
• It may take up to 10 business days depending on your bank.

If you selected expedited or non-standard delivery, that shipping cost won’t be refunded.

Refund Processing Times

Once your refund is approved:

• Wish Cash is usually refunded almost instantly to your balance
• Other payment methods (like card or PayPal) may take up to 10 business days
• If you paid with EBANX OXXO, you’ll get either:
  • A money transfer to your linked bank account, or
  • A credit returned to your EBANX account

Returning multiple items? You may see separate refunds for each item on different days.

❗ If you don’t see your refund after 10 days, check with your bank. Still missing? Reach out to Wish Assistant.

Refund Amount: What You’ll Actually Get Back

Wish will refund:

• The full product price
• The standard shipping fee you originally paid

However, the following are non-refundable:

• Expedited or next-day shipping fees
• Discounts from promo codes
• Wish gift card credits

Also, return shipping fees are usually deducted from your refund unless stated otherwise.

Price Protection for Wish Picks

Wish also offers a 30-Day Price Protection policy for “Wish Picks” items.

If the price drops within 30 days of delivery:

• You may request a refund of the difference
• You’ll receive it as Wish Cash
• This can only be claimed once per item

How to claim:

Mobile App:

• Tap the three-bar icon → Order History → Select item
• Tap “Need help with this item?”
• Choose “Item’s price has changed”

Website:

• Hover over your avatar → Get Help
• Choose the Wish Picks item → Select “Item’s price has changed”

Note: The item must still be available and the price drop must apply in the same country or region.

Common Questions

How to Contact Them for Help

Wish doesn’t offer a traditional customer service number. Instead, you’ll use the Wish Assistant, which is a support bot.

Here’s how to get help:

1. Call on 1-800-266-0172
2. Visit: Wish Help Page
3. Scroll down and click “Contact Support”
4. Chat with Wish Assistant and follow the prompts

If the bot can’t solve it, it may escalate to human support.

Pro Tips for Hassle-Free Wish Returns

Here are a few extra-smart tricks I’ve picked up reading the fine print:

1. Act fast – Start the return right away. Don’t wait until the 30th day.
2. Always check the item listing – Some items are clearly marked “Final Sale.” You won’t be able to return them.
3. Keep the packaging – Especially for hygiene items or sealed products. Once opened, they’re usually non-returnable.
4. Use the right label – Each return gets its own shipping label. Mixing them up can delay or cancel your refund.
5. Look for “Refund without Return” – Some items don’t need to be sent back. Always start the return to see your options.

Please Note: Return policies can change over time. While this article aims to provide accurate information based on the policy at the time of writing, it’s always a good idea to double-check the return policy on official Wish website for the most up-to-date return policy details. For any specific questions or situations not covered here, the official website or contacting Wish Customer Service directly is the best resource.