Shoe Carnival Return Policy: Everything You Need to Know
Shoe Carnival return policy explained! Learn how to return or exchange items within 60 days both in-store and online.
Shoe Carnival is a popular U.S. footwear and accessories retailer known for big deals, fun stores, and affordable style. But what happens if your new kicks don’t fit or look quite right?
Whether you shopped online or in-store, this article breaks down Shoe Carnival Return Policy in super simple terms.
Shoe Carnival Return Policy Overview
| Feature | Details |
|---|---|
| Return Window | Within 60 days of purchase |
| Item Condition | Must be new, unused, in original packaging (exceptions for obvious defects) |
| Return In-Store? | Yes, free for all store or online purchases |
| Return by Mail? | Yes, but there’s a $6 fee |
| Drop-Off Return Option? | Yes, at 8,000+ Walgreens locations (also $6 fee) |
| Exchange Options | In-store or by calling customer service |
| Returns for PayPal/Venmo | Must be returned through Returns Center only |
| Returns for Klarna | In-store or online returns both allowed |
Returning In-Store: The Fastest and Easiest Way
If you bought something at a Shoe Carnival store, the only way to return it is at a store. Simple, right?
If you ordered online, you’re lucky—you can return it in-store for free, no questions asked (as long as it’s in returnable condition). Online orders (except PayPal and Venmo purchases) can also be returned in-store.
Here’s what to keep in mind:
- You can return items to any Shoe Carnival store within 60 days of purchase.
- Item should be in new and unused condition.
- Include the original packaging (like the shoe box).
- Bring your original receipt for a smooth return process.
- If the item is used but defective, it may still be eligible for a return.
- You’ll get your refund the same way you paid.
Pro Tip: Lost your online receipt? No worries—if they can look up your purchase, you may still get a refund or store credit.
Online Returns: Two Easy Options (with One Small Fee)
Did you order online but don’t feel like going to a store? You still have two options for returning items from the comfort of your couch.
1. Ship It Back
- Go to the Shoe Carnival Returns Page.
- Enter the Order Number and Billing Zip Code. The screenshot of the returns page is shared below.
- Follow the step-by-step instructions.
- A $6 fee is deducted from your refund.
- Make sure the item is in new condition, with original packaging.
2. Drop It Off at Walgreens
- Also done through the Returns Page.
- Choose the Drop It Off option.
- Bring your item to one of 8,000+ Walgreens locations.
- A $6 fee applies here too.
Both methods are easy—but I recommend in-store if you want to skip the fee.
Pro Tip: Want to avoid the $6 fee? Take your online order back to a Shoe Carnival store instead!
What If I Paid With PayPal, Venmo, or Klarna?
Different payment methods has different return rules. Here’s what you need to know:
PayPal or Venmo Orders
- You can’t return these in-store.
- Must use the Returns Center online.
- Refund goes directly back to your PayPal or Venmo account.
Klarna Orders
- Can be returned in-store or online.
- Klarna in-store returns are refunded in full.
- You’ll still need to pay Klarna according to their billing terms.
Heads-up: Klarna orders returned in-store won’t stop your payments you must manage that directly with Klarna.
Exchanges: Want a Different Size or Style?
Exchanges are allowed if:
- You want the same style in a different size or color.
- Or you want to switch to a different style that costs the same.
Here’s how to do it:
- Call 800-430-SHOE (7463) and speak to a helpful agent.
- Or visit any Shoe Carnival store for in-person help.
Refund Methods
- Original Payment Method: Refunds are processed to the original payment method used for the purchase.
- PayPal/Venmo: Refunds are credited directly to your PayPal or Venmo account.
- Klarna: Klarna will credit the refunded amount and update your payment plan accordingly.
- Shipping Fees: A $6 return fee applies for mailed or drop-off returns, which is deducted from the refund amount.
How to Contact Them for Help
Need help with a return or just have a question? Shoe Carnival makes it easy to get in touch.
- Phone: 800-430-SHOE (7463)
(Available every day from 7am to 10pm CST) - General Contact Page:
https://www.shoecarnival.com/contactus
Pro Tips for Hassle-Free Returns
Here are a few expert tips (from someone who’s returned more shoes than they care to admit):
- Keep the Box: Always keep the shoebox until you’re 100% sure you’re keeping the shoes.
- Try on Indoors: Don’t wear your shoes outside unless you’re sure you’re keeping them.
- Skip the Fee: Return online purchases in-store to avoid the $6 return charge.
- Check the Clock: Returns are allowed within 60 days—don’t miss your window!
- Call for Exchanges: If you want to swap styles or sizes, calling customer service is easiest.
- Keep it Clean: Items must be “new and unused.” Scuffs means no refund.
- Package It Right: When mailing it back, use proper packaging to avoid damage or rejection.
Common Questions
Final Thoughts
Shoe Carnival’s return policy is pretty fair and flexible—as long as you follow the basics. The key takeaway? If you’re unsure about a pair, keep the packaging, and act fast.
I always recommend going to a store when you can. It’s faster, easier, and you won’t pay any return fees. But if mailing it back works better for you, just expect that small $6 deduction.
Happy shoe shopping—and if it doesn’t fit, now you know what to do.
Please Note: Return policies can change over time. While this article aims to provide accurate information based on the policy at the time of writing, it’s always a good idea to double-check the return policy on official Shoe Carnival website for the most up-to-date return policy details. For any specific questions or situations not covered here, the official website or contacting Shoe Carnival Customer Service directly is the best resource.
