Five Below Return Policy: A Simple Guide
Five Below return policy explained! 📢 Find out the return window, refund method, and online return process. Save time and shop smarter!
Five Below is a fun store where everything is budget-friendly. But what if you need to return something? Don’t worry! Five Below has a simple return policy. This guide will explain everything in a way that’s easy to understand.
Five Below Return Policy Overview
The table below gives you a quick look at their return policy:
| Return Type | Details |
|---|---|
| Return Window | 90 days from purchase date |
| Receipt Required? | Yes, original receipt or online order confirmation |
| Return Condition | Item must be unopened or defective |
| Refund Method | Original payment method |
| Exchange Option | Allowed for same or different items of equal value |
| Online Returns? | Yes, by mail only |
| Return Shipping Cost | Paid by customer |
| Gift Cards | Not returnable |
| Bulk Orders | Special policy applies |
In-Store Returns
Returning Items to a Store
If you bought an item and changed your mind, you can return it to any Five Below store. Here’s what you need to know:
- Returns are accepted within 90 days of purchase.
- You must have the original receipt or online order confirmation.
- The item must be unopened or defective.
- You can choose to exchange it or get a refund.
- Refunds will go back to the same payment method used.
What Can’t Be Returned?
- Gift cards cannot be returned.
- Items bought in bulk orders have different rules (check Five Below’s Bulk Order Policy).
Online Returns (By Mail Only)
If you bought something online but can’t visit a store, you can return it by mail. Here’s how:
Steps to Return by Mail
- Contact Five Below’s customer service here.
- Provide your Order Number.
- List the items you want to return.
- Mention the reason (changed mind, wrong item, defective, etc.).
- Five Below will email you a return form.
- Print two copies of the form.
- Place one copy inside the return package.
- Keep the second copy for your records.
- Ship the item to this address:
Five Below eCommerce Returns
12050 E. McGregor Rd
Indianapolis, IN 46259 - Use a shipping service like USPS, UPS, FedEx, or DHL that provides a tracking number.
- Send your tracking number to Five Below’s team.
- Once Five Below gets the item, they will process your refund.
- Refunds go back to the original debit/credit card.
- It may take 2-10 business days for the refund to appear in your account.
Important Notes for Online Returns
- Five Below does not provide prepaid return labels.
- Customers must pay for return shipping.
- Five Below will not refund shipping fees.
Refund Policy
- Refunds are given in the same form of payment used for the purchase.
- If you paid by card, the refund goes back to that same card.
- Processing times depend on your bank, but it usually takes 2-10 business days.
Exchanges at Five Below
- You can exchange an unopened or defective item for another item of equal value.
- Exchanges are only possible in-store.
- If you return an online order, Five Below does not offer direct exchanges. Instead, you’ll need to return the item and place a new order.
If you have any more questions about the returns, you can visit the return policy on their website.
FAQs
Final Thoughts
5 Below makes returns easy! If you have your receipt and the item is unopened or defective, you can return it within 90 days. In-store returns are simple, but if you’re returning an online order by mail, remember that you must pay for shipping.
If you’re unsure about anything, check Five Below’s customer support page here.
Now you can shop at Five Below with confidence, knowing that if something isn’t right, returning it is hassle-free!
