Windsor Return Policy [US]: As easy as 1-2-3

Shopping at Windsor is exciting, but sometimes you may need to return an item. Windsor has a return policy with specific rules for different products. This article explains everything you need to know about returning items to Windsor, including time limits, refund methods, and important restrictions.

Windsor Return Policy Overview

Windsor Return Conditions

• Items must be new, unworn, unwashed, and have all tags attached.
• Items with visible wear, stains, makeup, hair, dirt, deodorant, or perfume will not be accepted.
• Final sale items, including those discounted more than 30%, cannot be returned.
• Swimwear must have the hygienic liner attached and be in its original condition.
• Damaged or missing items must be reported within 14 days of delivery.
• Shipping and handling fees are non-refundable.

How to Return an Item to Windsor

Windsor offers three return options:

1. Return in a Windsor Store (Free)

• Bring your item to any Windsor store.
• Refund will be issued to the original payment method.
• Not available for stores in U.S. territories or Canada.

2. Return via Happy Returns ($4.95 Fee)

• Start your return on Windsor’s Happy Returns portal.
• Enter your Order Number and Zip Code as shown in the below screenshot to initiate your return.

• Drop off your return at a Happy Returns Bar location.
• Refund will be processed once the return is verified.

3. Return by Mail ($7.95 Fee – U.S. Only)

• Use a prepaid return label from Windsor’s return portal.
• Package the item securely and mail it back.
• Refund will be processed after the return is received and verified.

International Return Policy

• Eligible items must be returned within 30 days of delivery.
• Special occasion & formal dresses must be returned within 14 days.
• Items must be new, unworn, unwashed, with tags attached.
• Swimwear must be unworn with the hygienic liner attached.
• Final sale items cannot be returned.
• Return shipping fees vary by country and will be calculated during the return process.
• Original shipping, duties, and taxes are non-refundable.

Return Processing Fees for International Orders

Refund Policy

• Refunds are processed within 7 business days of receiving the return.
• Refunds are issued to the original payment method.
• Depending on your bank, it may take up to 10 business days for funds to appear.
• Returns sent after the allowed time are not eligible for a refund.
• Return fees ($4.95 for Happy Returns, $7.95 for mail returns) are deducted from the refund amount.

Special Refund Rules

• PayPal & Amazon Pay refunds go back to the original account.
• ZIP Pay refunds are deducted from the outstanding balance.

Exchange Policy

• Windsor does not offer direct exchanges.
• If you want a different item, return the original and place a new order.
• If an item is unavailable online, check Windsor’s physical stores.

Windsor’s Right to Deny Returns

Windsor can inspect and deny returns if:

• The item doesn’t meet return conditions.
• A customer abuses the return policy.
• A customer repeatedly buys and returns large quantities.

Contact Windsor Customer Service

If you have any questions or need help with your return, you can contact Windsor’s customer service:

• Phone: 888-494-6376
• Email: Visit Windsor’s contact page
• Live Chat: Available 24/7 on the Windsor website
• Business Hours:
  • Monday – Friday: 7 AM – 8 PM PT
  • Saturday – Sunday: 9 AM – 6 PM PT

If you have any more questions about the returns, you can visit the return policy on their website.

FAQs

Final thoughts

Windsor return policy allows 14 days for dresses and 30 days for most other items. You can return items in-store for free, use Happy Returns for $4.95, or mail your return for $7.95. Refunds go back to the original payment method, but final sale items cannot be returned. Always check your items for wear or damage before sending them back!