JCPenney Return Policy: Simplified

Q: What if I don’t have a receipt?

~ You may receive a Merchandise Return Voucher for the item’s lowest selling price in the last 45 days . ~ A valid photo ID is required for all returns without a receipt. ~ JCPenney tracks non-receipted returns and reserves the right to limit or refuse them even with ID. ~ Accepted IDs include U.S., Puerto Rican, Canadian, and Mexican driver’s licenses, state IDs, passports, military IDs, and more.

Q: Are there free returns for online purchases?

~ Yes, in-store returns are always free. Just bring your item and receipt to any JCPenney store. ~ Mail-in returns have an $8 return shipping fee, which is deducted from your refund. This covers the entire return for a single order.

Q: What should I do if my item is defective or damaged?

~ Report any defects or damage within 48 hours of delivery. ~ Contact JCPenney Customer Care at 1-800-322-1189 to begin the return or exchange process. This applies especially to furniture, mattresses, electronics, and items shipped from vendors - so inspect your delivery as soon as it arrives!

Q: How long do I have to return a mattress?

~ You have 120 days from delivery to return a mattress. ~ Restocking fee: 15% if you’re exchanging for a different mattress 20% if you’re returning without selecting a replacement ~ Pick-up fee: $85 , unless you're exchanging—then it's waived ~ Call Customer Care at 1-800-322-1189 to schedule a return or exchange. ~ Mattress returns are not accepted in-store .

Q: Can I return special occasion dresses?

~ Y es, you can return them—but only if the original green return tag is still attached. ~ Dresses must be in new, unworn condition to qualify for a return. Tip: Try it on carefully without removing the tag in case you need to return it!

Q: How long do refunds take?

~ JCPenney Credit Card: 3–4 days ~ Other cards: Usually 7–10 days (depends on your bank)

Q: Do they price match?

Yes! If you find a lower price on the same item within 14 days , JCPenney will match it. Bring the ad to a store or call Customer Care for online orders. (Excludes Salon, Optical, Portrait, and Custom Window Services.)

Q: Can I Return a Gift?

~ Yes. If you don’t have a receipt , you’ll receive a Merchandise Return Voucher for the item’s lowest selling price within the last 45 days . ~ A valid photo ID is required for all returns without a receipt. ~ Tip: If you have a gift receipt, you'll get the return value based on the original purchase price instead.

JCPenney has been a beloved name in American shopping for over a century. Whether you’re buying clothes, furniture, or beauty items, it’s good to know how to return something if it doesn’t work out. This article breaks down JCPenney return policy in the simplest terms so you can shop with confidence.

JCPenney Return Policy Overview

Here’s a quick summary of the key return rules.

Return Topic	Details
Standard Return Window	Within 60 days with a receipt
Returns Without Receipt	Voucher for lowest price in last 45 days (ID required)
Condition	Original condition; unworn/unaltered where applicable
Return Fee (Online)	$8 return shipping fee if mailed back
In-Store Returns	Always free
Exchanges	Allowed in-store within 60 days
Non-Returnable Items	Face masks, body jewelry, ear kits, used personal items, gift cards and few more
Special Item Return Times	Varies by category (10–120 days) – see detailed sections below

General Return Guidelines

With a Receipt

You have 60 days from the purchase date to return most items bought in-store or on JCPenney.com. Refunds go back to your original form of payment, like your credit card or PayPal. Some items (we’ll talk about those in a moment) have different return timelines.

Without a Receipt

No receipt? No problem—kind of. You may still return the item, but you’ll get a Merchandise Return Voucher for the item’s lowest price in the past 45 days. You must show a valid photo ID.

Valid IDs include:

U.S., Puerto Rican, Canadian, and Mexican driver’s licenses
U.S. military IDs
Passports
State-issued IDs

Heads-up: JCPenney tracks returns. If you return too many things without a receipt, they can refuse your return—even with ID.

What You Can’t Return

Some items are final sale, no matter what:

Protective face masks
Body jewelry and ear piercing kits
False eyelashes (unless allergic to the glue)
Monogrammed or personalized items
Altered items
Opened contact lenses
Perishable food
Gift cards
Services (like salon appointments)

Online Returns: How It Works

You can return items you bought on JCPenney.com in two ways:

1. In Store

Always free. Bring the item and the receipt (order confirmation email, packing slip, or order history) to a JCPenney store.
An associate will process the return.
Refunds will be issued in the original payment method.

2. By Mail

Log in to your account or use the guest return lookup
Click “Start a Return”
Follow the steps to print your return label
$8 shipping fee will be taken out of your refund

Refunds may take up to 4 weeks because of shipping and processing.

Return of Items Purchased at a JCPenney Store

Bring the item and your receipt to any JCPenney store.
An associate will process your return.
Refunds are given in the original form of payment.

Special Categories with Different Return Rules

Let’s look at the special items that have unique return windows or extra steps.

Fitness Trackers & Smartwatches

Must be returned within 10 days
Unworn, unpaired, and in original packaging
Don’t forget to wipe your data!

Fine Jewelry & Watches

60-day return window
Must be in perfect, unworn condition
Include boxes, accessories, and certificates

Jewelry Boxes & Armoires

Return within 30 days of delivery
Must ship back to vendor, not returnable in store
15% restocking fee
Customer pays return postage
Report defects within 48 hours

Custom Window Treatments (Blinds, Drapes, Shutters)

Cancellable within 24 hours of order
After that, only returnable for damage or manufacturer defect

Electronics

Return within 30 days
Must include all accessories and manuals
15% restocking fee + $85 pickup fee
Not accepted in-store, call customer service
Wipe personal data first!

Furniture

Return within 30 days
Defects must be reported in 48 hours
15% restocking fee, plus $85 pickup fee
Not returnable in stores

Mattresses

Return within 120 days
15% restocking fee
If you choose a new mattress: pickup is free
No exchange? Add $85 pickup fee and 20% restocking fee

Small Electrics & Appliances

Return within 30 days
Original packaging required
Must be returned by mail (UPS)
Customer pays return shipping

Personal Care, Innovative Gifts, Floor Care, Housekeeping

Return within 30 days
Must be unopened and unused
No receipt means no refund

Special Occasion Dresses

Must have original green return tag still attached
Must be in new, unworn condition

JCPenney Beauty

Same 60-day return rule
Exceptions:
- Supplements: Only returnable if they cause a reaction
- Used masks/eye patches: Final sale unless allergic reaction
- False lashes: Final sale unless allergic to glue

Optical Products

U.S. Vision: Return custom eyewear or unopened contacts within 24 hours
Puerto Rico (For Eyes): Return within 30 days
Eye exams are non-refundable

Exchange Policy

Exchanges are allowed within 60 days of purchase.
Items must be in original condition and unworn.
Exchanges can be done only in-store (online exchanges are not available).
Bring your receipt (email or packing slip)
If the exact item is unavailable, you may choose a replacement or receive a refund.
Some exclusions apply (e.g., personalized items, body jewelry, and face masks).

Refund Processing Times

Wondering when you’ll see your money back after a return? Here’s how long it typically takes, based on your payment method:

Payment Method	Refund Time
JCPenney Credit Card	3–4 business days after the item is received
Other Credit/Debit Cards	Usually 7–10 business days (check with your bank)
PayPal (In-Store Return)	Cash refund if available; otherwise, check mailed to you
JCPenney Gift Card	Refund issued to a new or existing JCPenney Gift Card
Buy Now, Pay Later (Synchrony)	Refund goes back to your Pay Later loan or by check (call Synchrony at 844-373-4960 for details)

Note: Refund timing starts once the return is received and processed by JCPenney. Online returns can take up to 4 weeks total, including shipping and processing time.

Price Match Guarantee

If you find a lower, currently advertised price on an identical item within 14 days of your purchase, JCPenney will match it and refund you the difference.
Just bring the ad or proof to a JCPenney store for in-store purchases.
For online orders, call Customer Care at 1-800-322-1189.

Exclusions Apply: Price matching does not apply to:

JCPenney Salon Services
Optical
Portraits
In-Home Custom Window Treatments
Services
Purchases made in Alaska or Puerto Rico

How to Contact JCPenney for Help

Need assistance? Here’s how to get in touch:

Call: 1-800-322-1189
Facebook: @jcp
Instagram: @jcpenney

Common Questions

What if I don’t have a receipt?

~ You may receive a Merchandise Return Voucher for the item’s lowest selling price in the last 45 days.
~ A valid photo ID is required for all returns without a receipt.
~ JCPenney tracks non-receipted returns and reserves the right to limit or refuse them even with ID.
~ Accepted IDs include U.S., Puerto Rican, Canadian, and Mexican driver’s licenses, state IDs, passports, military IDs, and more.

Are there free returns for online purchases?

~ Yes, in-store returns are always free. Just bring your item and receipt to any JCPenney store.
~ Mail-in returns have an $8 return shipping fee, which is deducted from your refund. This covers the entire return for a single order.

What should I do if my item is defective or damaged?

~ Report any defects or damage within 48 hours of delivery.
~ Contact JCPenney Customer Care at 1-800-322-1189 to begin the return or exchange process.
This applies especially to furniture, mattresses, electronics, and items shipped from vendors – so inspect your delivery as soon as it arrives!

How long do I have to return a mattress?

~ You have 120 days from delivery to return a mattress.
~ Restocking fee:
15% if you’re exchanging for a different mattress
20% if you’re returning without selecting a replacement
~ Pick-up fee:
$85, unless you’re exchanging—then it’s waived
~ Call Customer Care at 1-800-322-1189 to schedule a return or exchange.
~ Mattress returns are not accepted in-store.

Can I return special occasion dresses?

~ Yes, you can return them—but only if the original green return tag is still attached.
~ Dresses must be in new, unworn condition to qualify for a return.
Tip: Try it on carefully without removing the tag in case you need to return it!

What if I made a purchase using Buy Now Pay Later?

If you return something bought using Pay Later, the refund goes back to your Pay Later loan. Questions? Call Synchrony at 844-373-4960.

How long do refunds take?

~ JCPenney Credit Card: 3–4 days
~ Other cards: Usually 7–10 days (depends on your bank)

Do they price match?

Yes! If you find a lower price on the same item within 14 days, JCPenney will match it. Bring the ad to a store or call Customer Care for online orders. (Excludes Salon, Optical, Portrait, and Custom Window Services.)

Can I Return a Gift?

~ Yes. If you don’t have a receipt, you’ll receive a Merchandise Return Voucher for the item’s lowest selling price within the last 45 days.
~ A valid photo ID is required for all returns without a receipt.
~ Tip: If you have a gift receipt, you’ll get the return value based on the original purchase price instead.

Final Thoughts

JCPenney return policy is pretty shopper-friendly once you know the rules. Stick to your return window, keep your receipt, and don’t be afraid to ask for help. Whether you’re exchanging a dress or returning a faulty vacuum, JCPenney has systems in place to support you.

Happy shopping and happier returning!

Please Note: Return policies can change over time. While this article aims to provide accurate information based on the policy at the time of writing, it’s always a good idea to double-check the return policy on official JCPenny website for the most up-to-date return policy details. For any specific questions or situations not covered here, the official website or contacting JCPenny Customer Service directly is the best resource.