Firman Return Policy: A Complete Guide
Firman Return Policy Explained! Can you return a generator? What about parts & accessories? Get all the answers in this detailed guide.
Firman Power Equipment is a leading manufacturer of portable generators, recognized for innovation and reliability since its founding in 1999. Engineered in the USA, the company offers robust power solutions backed by industry-leading warranties and outstanding customer support.
But what if you need to return something? Firman has a strict return policy, and it’s important to follow their rules carefully to get a refund or replacement.
This article explains everything you need to know about Firman return policy.
Quick Overview of Firman Return Policy
| Category | Return Policy |
|---|---|
| Generators | No returns unless defective or broken |
| Parts, Accessories & Merchandise | Returnable within 10 days with a 25% restocking fee |
| Damaged or Wrong Items | Eligible for replacement; Firman covers shipping |
| Return Authorization Needed? | Yes, must get approval before returning an item |
| Condition of Return | Must be in original packaging, no damage or misuse |
| Refunds Not Issued If: | Item is modified, misused, or not used as instructed |
| Shipping Costs | Covered by Firman only for defective or wrong items |
Can You Return a Firman Generator, Log Splitters, and Water Pumps
Refunds and exchanges are not available for generators, water pumps, log splitters, or related services purchased from the FIRMAN Power Equipment Inc. website, unless specifically authorized. However, returns may be accepted for defective or damaged items if reported within 10 days of receipt.
If your item arrives damaged or defective, call 1-844-FIRMAN1 (1-844-347-6261) to get a return authorization and arrange for a replacement.
Returning Parts, Accessories, and Merchandise
If you bought parts, accessories, or branded merchandise from Firman, you can return them within 10 days of purchase. However, there are some conditions:
- You must get return authorization before sending the item back.
- A 25% restocking fee will be deducted from your refund.
- The item must be in original packaging and not damaged.
How to make a return
To request a return, please send an email to info@firmanpowerequipment.com with your name, order number, and the reason for your return. You may be asked to provide additional details. If your return is approved, FIRMAN will issue a Return Authorization and supply you with a return shipping label.
Important Safety and Packaging Guidelines:
- Drain all gasoline, oil, or other flammable liquids from the unit before shipping, as required by federal law.
- Remove gas caps and oil plugs and leave them off for at least 24 hours before packing and shipping.
- Return the product in appropriate and secure packaging to ensure safe transit.
Non-Returnable Items
- Customized or personalized products
- Hazardous materials, flammable liquids, or gases
- Power Deal items, sale items, or gift cards
- Dealer Direct purchases: Any purchases made through the Dealer Direct Portal are final sale and cannot be returned or exchanged
Important Return Rules
When returning an item to Firman, you must follow these rules:
- Get authorization first – You can’t return an item without approval.
- Keep original packaging – Returns without proper packaging won’t be accepted.
- Drain all gasoline and oil – Federal law requires you to remove any flammable liquids before shipping a generator.
- Leave gas caps and oil plugs off for 24 hours before shipping.
- Follow safety laws – If you don’t, you’ll be responsible for any issues.
- No refunds for misused items – If you didn’t use the product as instructed, you won’t get a refund.
Refunds
- Refund initiation: Begins once your returned item is received and inspected.
- Approval required: Refund is processed only if your return is approved.
- Payment method: Refund is issued to your original payment method.
- Notification: You will receive a refund notification at the email address used for your original order.
- Processing time: Please allow up to 10 business days for your bank or credit card company to process and post the refund.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you received the wrong item, Firman will replace it for free.
Steps to Follow:
- Call Firman at 1-844-FIRMAN1 (1-844-347-6261) to report the issue.
- Firman will give you a Return Authorization and arrange for a replacement.
- Firman will also cover all shipping fees for the return.
How to Contact Firman
If you need help with your return, you can reach Firman in different ways:
- Phone: 1-844-FIRMAN1 (1-844-347-6261)
Available 7 days a week, 6:00 AM – 6:00 PM - Email: info@firmanpowerequipment.com
- Mailing Address: 8644 W Ludlow Dr., Peoria, AZ 85381
- Website: Firman FAQ Page
Common Questions
Final Thoughts
Firman’s return policy is strict, especially for generators. You can only return them if they are broken or defective. Accessories and parts can be returned within 10 days, but there is a 25% restocking fee. Always get return authorization first and keep the original packaging to avoid issues.
If your item is damaged or defective, Firman will replace it at no cost.
For any issues, call 1-844-FIRMAN1 or email firmanwebreturns@firmanpowerequipment.com for assistance.
By following these rules, you can make your return process smooth and hassle-free!
Please Note: Return policies can change over time. While this article aims to provide accurate information based on the policy at the time of writing, it’s always a good idea to double-check the return policy on official Firman Power Equipment website for the most up-to-date return policy details. For any specific questions or situations not covered here, the official website or contacting Firman Power Equipment Customer Service directly is the best resource.
