Journeys Return Policy: Simplified

Journeys is a popular store that sells shoes, clothing, and accessories. They want to ensure you are happy with your purchase. If you are not satisfied, Journeys return policy allows you to return or exchange items easily. Let’s check into the details of their return policy so you know exactly what to do.

Journeys Return Policy at a Glance

How Journeys Returns Work

Journeys gives you a full year – 365 days to return or exchange your items. That’s huge compared to most stores! But, there are a few rules you need to follow.

Condition of Items

To get a refund or exchange:

• Items must be new (unworn and unused).
• Keep the original packaging (shoebox, tags, etc.).
• You need a proof of purchase (receipt, online order confirmation, or other valid proof).

Pro Tip: If you ordered online, your confirmation email is your receipt, Journeys doesn’t send paper invoices anymore.

How to make Return and Exchange

Journeys makes returns simple whether you prefer going in-store or mailing it back. Here’s how each method works:

1. Returning In-Store (Fastest & Free!)

This is hands down the easiest way to return or exchange something.

• Cost: Free, no fees for in-store returns.
• Speed: You’ll get your refund or exchange instantly at the store.
• Requirements: Items must be new, unworn, and in the original packaging, and you need a proof of purchase (like your order confirmation email or receipt).
• What to do:
  1. Pack up your items with their original packaging.
  2. Bring them to any Journeys location.
  3. Show your proof of purchase to the associate.
  4. Get your refund back to the original payment method or exchange on the spot.

Pro Tip: If you want to skip the $7.99 mail fee or need a free exchange, this is your best option.

2. Returning for a Refund by Mail

If you can’t make it to a store, mailing your return is easy — but there’s a small fee.

• Cost: $7.99 will be deducted from your refund for using Journeys’ prepaid label.
• Drop-off: You can take your return to any FedEx or FedEx authorized location.
• Tracking: You’ll get a tracking number so you can monitor your return online.
• Processing: Once Journeys receives and processes your return, you’ll get an email notification, and your refund will be sent to your original payment method.
• Timeline: Processing takes about 2–4 weeks total.
• What to do:
  1. Go to the Journeys Return Portal.
  2. Fill out your return request and print the prepaid FedEx label.
  3. Pack up your item securely in the original packaging.
  4. Drop it off at any FedEx location.

Pro Tip: Keep your tracking number until your refund is confirmed.

3. Exchanging by Mail

Want a different size, style, or color? You can do that by mail, too.

• Cost: $7.99 for the prepaid label (plus any shipping charges for the new item).
• What to do:
  1. When filling out your return form, add the replacement item’s SKU (item #), size, and quantity in the Comments field.
  2. If the new item costs more, the extra amount will be billed to your original payment method. If it costs less, you’ll be refunded the difference.
  3. Pack everything up and drop off your package at any FedEx or FedEx authorized location.
• Shipping for exchanges: All mailed exchanges ship via Ground and may include shipping charges.
• Processing: Journeys will process your exchange once they receive your package, and you’ll get updates by email.

Pro Tip: If you want to avoid fees on exchanges, do it in-store instead – exchanges in-store are free and much faster.

Find a FedEx Drop-off Location.

Returning Store Purchases by Mail

If you bought something in a store but want to mail it back:

• Fill out the Return/Exchange Form.
• Ship it to:

Journeys Order Returns  
635 Genesco Parkway  
Lebanon, TN 37090

Pro Tip: Always use a trackable shipping method so you can see where your package is.

Defective Products: What to Do

Think you received a defective item? Journeys has you covered – within 30 days of purchase.

• Contact customer service first.
• They will evaluate whether your item qualifies as defective.
• If approved, you can get a replacement or refund.

What About Shipping Charges?

Here’s the catch: Shipping charges are non-refundable.

Even if your order is returned by the courier because it couldn’t be delivered, Journeys will refund the merchandise cost, but not the shipping fee.

What Happens to your Rewards Points?

• Points are added after your order ships.
• If you return an item for a full refund, those points will be deducted.
• If you exchange an item:
  • If the new item costs less, you may lose some points.
  • If the new item costs more, you may gain extra points.

What If I Don’t Have a Receipt?

Journeys has gone green, so they don’t include paper receipts or invoices anymore.

Instead:

• Use your order confirmation email as proof of purchase for in-store returns.
• If you run into issues, just contact customer service for help.

How to Contact Journeys for Help

If you need assistance, their customer service team is ready to help.

Customer Service Hours:

• Mon–Fri: 7am – 8pm CST
• Sat: 9am – 6pm CST
• Sun: 10am – 7pm CST

Ways to reach them:

• Call/Text: 1-888-324-6356
• Chat: Available on their website
• Email: Via their Contact Us page

Pro Tips for Hassle-Free Returns

Here are my top tips for a smooth experience:

1. Return in-store if you can. It’s faster, cheaper, and you skip the $7.99 fee.
2. Don’t toss the box! Keep packaging intact – it’s required for returns.
3. Act quickly for defects. Don’t wait longer than 30 days to report them.
4. Use trackable shipping. Peace of mind if you mail it back.

Common Questions

Summary

Journeys offers one of the most generous return windows in retail a full year! If you keep items new, save the packaging, and hold onto your receipt (or email), returning is easy. And when in doubt? Contact their customer service team they’re pretty helpful.

Please Note: Return policies can change over time. While this article aims to provide accurate information based on the policy at the time of writing, it’s always a good idea to double-check the return policy on official Journeys website for the most up-to-date return policy details. For any specific questions or situations not covered here, the official website or contacting Journeys Customer Service directly is the best resource.