Showpo Return Policy: Simplified

If you’ve shopped at Showpo and need to return something, understanding their return policy can make the process smoother. Here’s a detailed Article about Showpo return policy, explained step-by-step in simple language.

Key Points of the Return Policy

1. Return Window:
   • For store credit: You have 21 days from the delivery date.
   • For refunds to the original payment method: You have 7 days from the delivery date.
2. Conditions for Returns:
   • Items must be unworn, unused, and in their original condition.
   • Original tags and packaging must be attached.
   • Hygiene seals (if applicable) must be intact.
3. Non-Returnable Items:
   • Cosmetics, beauty products, and hair accessories.
   • Hosiery, hats, lingerie, earrings, and swimwear without hygiene seals.
   • Items marked as “final sale”.
   • Adult toys.
4. Return Shipping Fee:
   • For U.S. and Canada: A $15.95 USD return shipping label fee applies.
   • For international returns: Customers must arrange and pay for shipping.
   • Available if the return is requested within 21 days.
5. Refund Options
   • Store Credit: Available if the return is requested within 21 days.
   • Refund to Original Payment Method: Available if the return is requested within 7 days.
6. Faulty or Defective Items:
   • Faulty items can be returned for a refund, replacement, or store credit.
   • Showpo covers shipping for faulty item returns.

How to Return Items

For U.S. and Canada Customers

• Start Your Return:
  • Visit the Returns page on the Showpo website.
  • Provide your details as shown in the below screenshot. Enter your email address and Order Number to start the return.

• Print and Pack:
  • Print your shipping label.
  • Attach it securely to the package.
• Send It Back:
  • Drop off the parcel at your local post office.
• Important Notes:
  • You can return items for store credit within 21 days or a refund within 7 days.
  • A $15.95 USD shipping label fee will be charged.
  • Ensure the items are in their original condition.

For Customers Outside the U.S. and Canada

• Only store credit is available for international returns.
• Returns must be initiated within 21 days.
• Customers need to arrange their own return shipping.

Faulty or Defective Products

If your item is damaged, faulty, or not as described, Showpo offers these solutions:

1. Refund: The full purchase price is refunded.
2. Replacement: A new item is sent to you.
3. Store Credit: The amount is credited to your Showpo account.

Steps to Return Faulty Items:

• Use the Returns Portal and select “Faulty” as the reason.
• Upload clear pictures of the damage.
• Follow further instructions provided by Showpo.

Refunds and Store Credit

Refunds

• Refunds are issued back to the original payment method.
• Processing time: Up to 7 business days after Showpo receives the return.

Store Credit

• Applied to your Showpo account within 48 hours of receiving the return.
• Valid for 12 months from the date of issue.
• Store credits are non-refundable.

Tips for Packing Your Return

• Showpo bags are reusable!
  • Stick the new shipping label over the old one on your bag.
• If you don’t have the original bag, you can use another one as long as it’s securely sealed.

Contacting Showpo

For any questions about returns, you can contact Showpo’s customer service team:

• Email: info@showpo.com
• Live Chat: Available 24/7 on their website.

If you have any more questions about the returns, you can visit Showpo return policy on their website.

FAQs

Summary

This guide provides everything you need to know about Showpo returns policy. For more details, visit their website or contact their customer service team.