ASOS Return Policy: Simplified

ASOS is known for its stylish and trendy products. But sometimes, things don’t work out—whether it’s the size, fit, or something else. In this article, we’ll break down ASOS return policy into simple sections so you can understand all the details easily.

Key Points of their Return Policy

• Return Window: You have 28 days from the date your order is delivered or available for collection to return items.
• Refund Method: Refunds are processed back to your original payment method within 14 days of receiving the return.
• Delivery Costs: Delivery and handling costs are non-refundable.
• Inspection: All items must be returned in their original condition with tags attached.
• No Exchanges: ASOS doesn’t offer exchanges. You’ll need to place a new order if you want a different size or color.
• Final Sale Items: Items marked as ‘Final Sale’ cannot be returned or refunded unless there are exceptional circumstances.

Return Timeframes

1. Regular Returns:
   • Items must be returned within 28 days from delivery.
   • Refunds will take up to 14 days after ASOS receives the return.
2. Holiday Returns:
   • For orders placed between November 18, 2024, and December 16, 2024, returns are accepted until January 13, 2025.

Items That Can’t Be Returned

ASOS ensures customer safety by restricting returns on certain products:

• Face + Body Products: Not returnable if opened or seal is broken.
• Underwear and Swimwear: Must have hygiene seals intact.
• Pierced Jewelry: Seals must not be tampered with.
• Face Coverings: Must remain sealed.

How to Return Items to ASOS

Returning items to ASOS is simple. Follow these steps:

1. Log into Your Account:
   • Go to ‘My Account’ and select ‘My Orders’.
   • Click on ‘Create Return’.
2. Choose Items:
   • Select the items you wish to return.
   • Provide a reason for the return using the drop-down menu.
3. Select a Drop-Off Point:
   • Choose a UPS Ground location near you.
   • Depending on the location, you’ll receive a QR code or a return label.
4. Pack Your Items:
   • Ensure all items fit in one package.
   • Remove or cover old shipping labels before attaching the new label.
5. Drop Off Your Package:
   • For QR code returns, present the code at the UPS drop-off point.
   • For label returns, attach the printed label and hand over the package.
6. Track Your Return:
   • Keep the proof of postage.
   • Use the tracking number to monitor the return process.

Refund Process

• Timing:
  • Refunds are processed within 14 days of ASOS receiving your return.
  • Your bank or payment provider may take up to 10 additional business days to credit the amount.
• Partial Refunds:
  • If your return falls under ASOS’s Fair Use Policy, a $4.99 deduction may apply.

Fair Use Policy

ASOS offers free returns for most customers, but there are some rules to prevent misuse:

• Excessive Returns: If you frequently return items beyond what ASOS considers normal, they may charge $4.99 per returned parcel.
• Free Returns Exception: If you keep items worth $50 or more from an order, returns remain free.
• Suspicious Activity: ASOS monitors for unusual return behavior. Accounts may be deactivated if they detect fraudulent returns.

Returning Final Sale Items

• Final Sale items are deeply discounted and non-returnable.
• Refunds or exchanges are allowed only in exceptional cases (e.g., defective items).

Steps for Faulty or Incorrect Items

1. For Faulty Items:
   • Select ‘Faulty/Broken’ as the return reason.
   • Provide a photo of the fault if requested by Customer Care.
2. For Incorrect Items:
   • Choose ‘Incorrect Item Received’ as the reason for return.

ASOS ensures you get the right product or a refund.

Brand Partner Items

• Items sold by ASOS Brand Partners follow the same return process as ASOS items.
• Returns for these items are free.

If you have any more questions about the returns, you can visit ASOS return policy on their website.

FAQs

Summary

This article should make the ASOS return policy simple to understand. If you’re unsure about any step, you can contact ASOS’s Customer Care team for help.