ASOS Return Policy [US]: Simplified

ASOS is a global fashion retailer known for trendy clothes and quick shipping, especially popular with younger shoppers all over the world, including the USA. In this article, I will break down the ASOS return policy so shoppers know exactly how returns work, what is and isn’t allowed, and how to get refunds without the stress.

ASOS Return Policy At a Glance

What Can’t Be Returned?

Some things must stay with you, even if never used:

• Final Sale items: These are deeply discounted and labeled as “Final Sale” at checkout. They cannot return, except in exceptional situations.
• Opened Face + Body products: Only unopened, sealed items are returnable for safety and hygiene reasons.
• Underwear and Swimwear: Once the hygiene seal or any label is broken, they can’t go back.
• Pierced jewelry and face coverings: If the hygiene seal is broken, it’s yours to keep.

If any item looks worn or is damaged, or if you try to return it after 28 days, ASOS may send it back and ask you to pay return shipping.

Returns Process

If you ever get an order from ASOS that isn’t quite right, good news: creating a return is quick and digital. ASOS has a fully paperless system—no return slip in your package. Just follow these steps:

• Log in to your ASOS account and go to “My Orders.”
• Click “Create Return” and pick the items you want to send back.
• Select a reason for each return (helps ASOS improve!).
• Choose a nearby UPS Ground drop-off point (there are about 47,000 across the US!).
• Depending on the drop-off choice, ASOS will email a QR code or returns label.
• For QR code returns, show the code at UPS. For label returns, print and stick the label on your package.
• Never forget: keep proof of postage until you get your refund. Accidents can happen, and this is your backup.

Returning Multiple Orders

• Items from more than one order can be returned in the same package, which helps save time and is more environmentally friendly.
• During the returns process, choose the items from each recent order that you want to send back and follow the prompts on the screen.
• Only orders delivered in the last 14 days will appear together for combined returns; if you want to return items from orders delivered 14–28 days ago, you’ll need to start separate returns for those.
• Make sure all the items fit safely into one package and keep your proof of postage until the refund arrives

Packaging Tips

ASOS packaging is mostly recyclable. If your local recycling program doesn’t accept it, you can send used packaging back with your return – ASOS will handle the rest

Refunds: Waiting for That Money

• Processing time: Returns can take up to 14 days to be received and processed at ASOS’s warehouse.
• Once processed: Expect your refund in about 10 business days – this depends on your bank or payment card. ASOS E-Gift Card refunds are automatically loaded onto your account.
• No exchanges: If you want a different size or color, return your item for a refund and order a new.

Fair Use and Return Fees

• Returns are free for most shoppers under the ASOS return policy.
• If ASOS sees “particularly excessive returns” from a customer (much more than average), they may start charging a fee of $4.99 per returned package, plus any sales tax that applies.
• ASOS will send an email warning before this fee is applied, so there won’t be any surprises.
• To avoid return fees, always keep more than half the items in each order – if you do, returns stay free.
• This policy is in place to help ASOS continue offering free returns to everyone and keep things fair for typical shoppers.

Faulty or Incorrect Items Return Steps:

• If you receive a faulty or broken item, select ‘Faulty/Broken’ as your reason for return when creating the return online.
• For incorrect items, like receiving the wrong product, choose ‘Incorrect Item Received’ as the reason.
• ASOS may request a clear photo of the fault or issue to help process the return, so be prepared to provide it if asked by Customer Care.
• Start your return as soon as possible to ensure smooth handling.
• ASOS will assist by either sending the correct item or issuing a full refund if the item is faulty or incorrect.
• Return shipping costs should be covered by ASOS if the issue is their fault.
• All returns will be inspected upon arrival; if the item is found damaged due to customer use or outside policy, the return may be refused or sent back to you.
• Make sure to follow the general return guidelines (unworn, unused, original packaging, tags attached) even for faulty or incorrect items.

Special Rules for ASOS Brand Partners

Some items you buy from ASOS come from special ASOS Brand Partners rather than ASOS itself.

• If your item was sold and shipped by an ASOS Brand Partner, you need to return it directly to the brand, not to ASOS.
• Returning these items to ASOS can delay your refund.
• Check your order confirmation email carefully to see whether your item was shipped by ASOS or a Brand Partner.
• Some Brand Partners include a pre-printed return label or delivery note inside your package – just follow those instructions.
• If you don’t find a return label, you can generate a new one using links provided by the Brand Partners.
• If your item was sold by a Brand Partner but shipped by ASOS, you can use the usual ASOS return process, and the regular ASOS return policy applies.
• Returns of items sold by ASOS Brand Partners are free.
• The return process for these Brand Partner items might take up to 10–15 calendar days to process.
• Keep proof of postage in case ASOS needs to see it later.

How to Contact ASOS for Help

• Use Their Website: For most questions or problems, go through your ASOS online account.
• Returns Help: Can’t create a return online, have a faulty item, or need special help? Use ASOS’s Customer Care service, available through live chat or their help portal.
• When contacting ASOS: Be ready to provide photos (if relevant), your order number, and full details. This speeds things up.

Common Questions

Pro Tips for Hassle-Free Returns

Alright, time for some insider wisdom for smooth, drama-free returns. (Let’s be smart shoppers, shall we?)

• Snap a photo before shipping. Just in case anything gets lost, you’ll have proof.
• Keep your return receipt until the refund drops. It matters!
• Don’t peel off those tags. They must stay attached or your refund is at risk.
• If you’re mixing orders in one package: Be extra careful to select the right orders and follow the instructions onscreen. ASOS is organized, but it helps to double-check.
• Triple-check hygiene seals and conditions on swimwear, underwear, and beauty items. Once open or worn, those babies are yours forever.

Final Thoughts

ASOS return policy is built for convenience but comes with important conditions and a bit of fine print. Stick to the timeline, follow the steps in your account, and don’t be afraid to ask customer service for help – they’re there to make the process as painless as possible. And always save your return proof.

Happy shopping (and returning, if you need to)

Please Note: Return policies can change over time. While this article aims to provide accurate information based on the policy at the time of writing, it’s always a good idea to double-check the return policy on official ASOS website for the most up-to-date return policy details. For any specific questions or situations not covered here, the official website or contacting ASOS Customer Service directly is the best resource.