Kohls Return Policy: Simplified for Shoppers

Kohl’s is a popular department store chain in the United States, known for offering a wide range of clothes, home goods, beauty items, and more — often at big discounts. If you’ve ever wondered, “Can I return this?” after shopping at Kohl’s, this guide will walk you through exactly how Kohls return policy works, what to expect, and how to avoid common hiccups.

Kohls Return Policy at a Glance

Here’s a simple table to help you quickly understand the key parts of Kohl’s return policy:

How Long Do You Have to Make a Return?

Kohl’s gives you:

• 90 days to return most items.
• 120 days if you paid using a Kohl’s Card (their store credit card).

Returns are allowed even without a receipt, which is a big plus. But the outcome is different if they can’t find proof of your purchase.

How to Return In-Store Purchases

If you bought something at a Kohl’s store, return it there. You cannot mail back in-store purchases.

Just take your item and visit the Customer Service counter. You’ll get a refund to your original payment method if you have a receipt or they can look up your transaction.

What If You Don’t Have a Receipt?

No worries. Kohl’s may be able to find your purchase using your credit/debit card or Kohl’s Card.

If they can’t find it:

• You can still return the item.
• You’ll get a Kohl’s Merchandise Credit.
• The refund is based on the lowest price in the last 13 weeks, not what you paid.
• You might be asked to show your ID.

Returning Kohls.com Orders

If you ordered online at Kohls.com, you can return your item:

• By mail (only if the item was bought online), or
• At any Kohl’s store

Returns by Mail:

• Fill out the return form included in your package.
• Pack your items securely.
• You must pay for return shipping yourself. Kohl’s does not offer prepaid labels.
• Mail your package to:

Kohl’s Return Center  
9998 All Points Parkway  
Plainfield, IN 46168

• It can take up to 30 days after your return is received for your refund to be processed.

Pro Tip: Want to avoid shipping costs? Bring your item to the nearest Kohl’s store for a quicker and cheaper return.

Items You Can’t Return (Or Have Special Rules)

Kohl’s has a few exceptions. Here’s a quick list:

Non-Returnable Items

• Beverages
• Opened/unsealed breast pumps and pumping accessories

Within 30-Days Return Window Items (With Receipt)

• Premium electronics and watches (must include original packaging)
• Beauty products (including Sephora at Kohl’s) — must be new or gently used. Final sale beauty items can’t be returned.

Gift Registry Items

• Can be returned up to 365 days after purchase
• Must have a gift receipt or original receipt
• The same restrictions above still apply (like 30-day limits)

Important Notice About All Returns

All returns may go through a third-party verification system. Here’s what that means:

• Kohl’s may collect your ID information and details from your return history
• This info can be entered into their processor’s system, where it’s allowed by law
• Kohl’s reserves the right to limit or refuse any refund

Tip: Keep returns reasonable and bring a valid photo ID if you’re returning without a receipt — just in case you’re asked.

Can You Exchange Items?

Yes, but exchanges must be done in-store. Kohl’s does not allow mail exchanges.

How Exchanges Work:

• Item must be from the same brand.
• Can only exchange for a different size or color (if the price is the same).
• Price on the tag must match exactly.
• Bedding items (priced by size) may not qualify for even exchanges.

Got an online-only item or one your store doesn’t carry? Return it in-store and place a new order for what you need.

Exchanging a gift? If you have the gift receipt, it’s simple. No receipt? Try contacting the gift giver, or the store may give you merchandise credit based on the lowest 13-week price.

Making Amazon Returns at Kohl’s (Yes, You Can!)

Returning something from Amazon.com? You can drop it off at most Kohl’s stores (except Anchorage, Alaska).

Here’s how:

1. Start your return on Amazon’s Return Center online.
2. Choose the Kohl’s Dropoff option.
3. Amazon gives you a QR code (also emailed to you).
4. Bring your item and show the QR code to a Kohl’s associate.
5. Kohl’s will pack and ship it for free.

Easy, right? And yes, you don’t need to print anything or box it yourself.

Refunds: What to Expect

• If your return is accepted, your refund usually goes back to your original form of payment. No receipt? You’ll likely get a Kohl’s Merchandise Credit based on the item’s lowest price in the last 13 weeks.
• For online returns by mail, processing may take up to 30 days after the package arrives. Remember, shipping fees aren’t refunded, and you’re responsible for return postage.
• Kohl’s may use a third-party system to verify returns. They can collect your ID and return history, and may limit or deny refunds where allowed by law.

How Kohl’s Cash® Affects Your Return

Kohl’s Cash® is a big part of how people save at Kohl’s — but it can also affect your return.

Example: If you earned $10 in Kohl’s Cash® by spending $50 and return a $30 item, your Kohl’s Cash® could be reduced or canceled, depending on how much you keep.

How to Contact Kohl’s for Help

Need help with a return, missing item, or problem with your order?

1. Live Chat: Click the “Ask Us” button at the bottom of the Kohl’s website. It’s available 24/7.

2. Call for Online Order Questions:

• 📞 855-564-5705
• Mon–Sat: 7 a.m. to 9 p.m. CT
• Sun: 10 a.m. to 8 p.m. CT

3. Kohl’s Card or Payment Questions:

• 📞 844-463-7013
• Available 24/7

Pro Tips for Hassle-Free Kohl’s Returns

Here are a few shopper tips from someone (me!) who’s done their fair share of returns:

1. Always Keep Tags On – Especially for clothes and gifts. It makes returns smoother.
2. Use a Credit Card or Kohl’s Card – Helps Kohl’s find your purchase even if you lose your receipt.
3. Return Online Orders to a Store – Avoid paying for return shipping.
4. Don’t Wait – Special items like electronics and beauty products have short return windows.
5. Check Your Kohl’s Cash® Dates – Plan your returns before your coupons expire if you want your full value back.

Common Questions

Final Thoughts

Kohl’s return policy is pretty generous, especially if you stick to the standard 90-day (or 120-day) window and keep your receipts. Their flexible in-store returns, even for online orders, make things a lot easier.

Have a beauty product to return? Do it within 30 days. Got an Amazon item? Kohl’s will handle it. No receipt? You’ll still probably be okay — just bring your ID and expect store credit.

Happy shopping (and hassle-free returning)!

Please Note: Return policies can change over time. While this article aims to provide accurate information based on the policy at the time of writing, it’s always a good idea to double-check the return policy on official Kohl’s website for the most up-to-date return policy details. For any specific questions or situations not covered here, the official website or contacting Kohl’s Customer Service directly is the best resource.