Billy J Return Policy – Simplified

Billy J Boutique offers a straightforward return policy to ensure customer satisfaction. This article explains everything you need to know about returning items to Billy J, from the return window to special rules for bridesmaids’ dresses and faulty items. Let’s break it down in simple terms so everyone can understand!

Key Points of Billy J Return Policy:

• Return Window: 30 days for full-priced items.
• Store Credit: Returns for full-priced items will result in store credit.
• Final Sale Items: These cannot be returned or exchanged.
• Bridesmaid Collection: Special return policy for bridesmaid dresses.
• Faulty Items: Eligible for return after contacting customer service.
• Hygiene Items: No returns on items like earrings, beauty products, or intimate wear.
• Gift Cards: Cannot be returned or exchanged for cash.

General Return Guidelines:

If you change your mind about an item you purchased from Billy J, don’t worry! You can return it, but there are some rules to follow:

• 30-Day Return Period: You have 30 days from the time you receive your parcel to return any full-priced item. This applies to both international and domestic customers.
• Condition of Items: The items must be:
  • Unworn
  • Unaltered
  • Unwashed
  • Free of makeup, scents, or damage
  • Still have tags attached
• No Exchanges: Billy J does not offer exchanges due to their fast turnover of products. If you want a different size or product, you will need to return the item for store credit and place a new order.

What Items Cannot Be Returned?

Some items cannot be returned to Billy J. Here’s the list:

• Final Sale Items: All items marked as “Final Sale” in the sale collection are not returnable. These items are marked clearly on the website and during checkout.
• Swimwear, Bodysuits, and Intimates: You must try on these items with your undergarments. If the hygiene strips or tags are removed or altered, the return will be denied.
• Earrings and Beauty Products: Due to hygiene reasons, earrings and beauty products cannot be returned.
• Gift Cards: Gift cards can’t be returned for cash. However, they are valid for 3 years and can be used both online and in Billy J’s physical store.

Special Rules for Bridesmaids’ Dresses

Billy J understands how important it is to find the perfect bridesmaid dress, so they have a different return policy for bridesmaid dresses:

• Refund Option: If you buy three or more bridesmaid dresses in one order and they don’t suit your needs, you can return them for a full refund. But, this offer is only valid if the dresses are returned within 30 days of receiving them.
• Bridesmaid Dresses Eligible for Return: This policy applies to specific bridesmaid collections, including Mon Cheri, Je’taime, and L’amour.

Pre-Orders

If you pre-order an item, you cannot change or amend it once the order is placed. If your order contains both a pre-ordered item and an in-stock item, they will be shipped separately, and you’ll be charged an additional shipping fee when the pre-ordered item ships.

Shipping Costs for Returns

Cost of returns is covered by both International and Domestic customers

• For U.S. Customers: A flat $25 AUD shipping rate will be deducted from your store credit once your return is processed.

Important Note: If your return shipment’s value is over $1,000 AUD, Billy J cannot accept the return unless the items are shipped separately. The customer is responsible for any additional duties that may apply.

How to Start a Return

Starting a return with Billy J is easy. Here’s how:

1. Start Your Return: Visit return portal on Billy J’s website and follow the steps for starting a return.
2. Order Details: Enter the order number and email id as shown in the screenshot below.

3. Make sure to submit a return for each order separately, even if you’re sending them in the same package.
4. Shipping Label: Australian, U.S., UK, Canadian, and New Zealand customers will receive an auto-generated shipping label after submitting a return.
5. Shipping Fee: A fee for return shipping will be deducted from your store credit.
6. International Customers: If you’re from a country other than Australia, the U.S., UK, Canada, or New Zealand, you’ll need to buy your own return shipping label at the post office.
7. Processing Time: Billy J will process your return within 3 business days of receiving it. You will receive an email once your return is finalized.

Important Tip: Always keep your tracking number, as Billy J isn’t responsible for parcels lost in transit.

Defective Item

Sometimes mistakes happen, and you may receive an item that’s faulty. If this happens:

• Contact Customer Service: Email the customer service team at customerservice@billyj.com.au as soon as possible. Billy J will either replace the faulty item or refund you, depending on stock availability.
• Return Shipping for Faulty Items: If only the faulty item is returned, Billy J will cover the return postage. However, if other items are returned in the same package, they will not cover the return shipping.

Refund Policy

• Billy J does not offer refunds for change of mind, incorrect selections, or wrong sizes. Instead, they provide store credit.
• However, you are entitled to a refund if the item has a major fault, in line with Australian Consumer Law.
  • Refunds for Major Faults: If the item has a significant fault, you can choose to receive a replacement, store credit, or a refund.
• Gift Cards and Store Credit: Billy J issues all credits as gift cards. These credits:
  • Can’t be exchanged for cash.
  • Are valid for 3 years from the date of issue.
  • Can be used both online and in Billy J’s physical store.

If you have any more questions about the returns, you can visit Billy J return policy on their website.

FAQs

Summary

This guide covers all the important details about Billy J Boutique return policy. Whether you need to return a bridesmaid dress or have received a faulty item, following these steps will make the process easy. Happy shopping!