Spanx Returns: Simplified

Shopping online can be exciting, but sometimes things don’t go as planned. If you’ve bought something from Spanx and need to return it, don’t worry! This guide will help you understand everything about Spanx returns in simple terms.

Overview of Spanx Return Policy

Spanx wants you to be happy with your purchase. If you’re not satisfied, here’s what you need to know:

• 30-Day Return Window: You have 30 days from the day your order arrives to return your items.
• Condition of Items: Items must be in their original condition, with tags still attached.
• Refund Process: Refunds will be issued in the same way you paid. However, a return shipping fee will be deducted from your refund.

Items You Can’t Return

Not all items are eligible for returns. Spanx has a few rules about items that can’t be returned:

• Final Sale Items: If an item was marked Final Sale at the time of purchase, it can’t be returned (customers in the EU or UK should contact Spanx within 14 days for assistance).
• Used or Damaged Items: Items that show wear and tear, or are damaged, altered, or washed cannot be returned.
• Underwear: Panties and underwear cannot be returned if you’re outside the U.S.
• Swimwear: Swimsuits must have the hygienic liner intact and come with the reusable pouch.
• Partial Returns of Multi-Item Products: If you buy a bundle or multi-item product, you can’t return part of it; you need to return the whole product.
• Non-Spanx Products: You cannot return items that aren’t genuine Spanx products or items bought from other retailers.

Important Notes

• Final Sale Items: Always check if an item is marked as final sale before purchasing, as these cannot be returned.
• Damaged Items: If your item is damaged, fill out a special form on their website for help.
• Return Deadlines:
  • You have 30 days from the delivery date to start a return.
  • Once you’ve initiated the return, you must drop off the package within 28 days. If you miss the deadline, don’t worry—you can generate a new return label by following the return process again.

How to start a Return

Returning items to Spanx is easy. Follow these steps:

1. Start Your Return: Go to the Spanx website and visit the return portal.
2. Enter Your Order Details: Input your order number and email address as shown in the below screenshot

3. Select Items to Return: Choose which items you want to send back.
4. Choose a Reason for Return: You’ll need to explain why you’re returning each item.
5. Pick a Drop-off Location: Select where you want to drop off your return package (like FedEx or Walgreens).
6. Print Your Return Label: After submitting, you’ll receive a return label via email.
7. Pack Your Items: Place the items in a box and attach the return label.
8. Drop Off Your Package: Take it to the location you chose.

Note: If you are making returns outside US, you can visit the return section for international returns as shown in the below screenshot

Return Authorization and Important Reminders

Before sending any items back, you must request a Return Authorization from Spanx. Here’s what you need to know:

• Return Authorization: This authorization is required to make sure the return process goes smoothly. It only applies to the items listed in it, and Spanx will only issue refunds for those items.
• Mistaken Returns: If you accidentally send items that don’t belong to Spanx (like personal items or non-Spanx products), Spanx is not responsible for them.

Return Shipping Fees

Returning items comes with a shipping fee, and it varies based on where you live:

• For U.S. Customers: There is a $6 return shipping fee. However, if you choose a gift card or an exchange, the return fee will be waived.
• For Customers Outside the U.S.: The return shipping fee will be deducted from your refund based on the shipping cost in your location. Customers in the UK and EU can get back the cost of standard shipping, but not express shipping.

Processing Time for Returns and Refunds

After you ship your return, Spanx needs time to receive, inspect, and process it. This usually takes:

• 5 to 7 business days once the return is received at the warehouse.
• After the inspection, the refund or gift card is issued.
• If you choose to exchange, the new item will be shipped after the original one is returned.

Returning Multiple Items

When returning multiple items:

• From the Same Order: Include all items in one box and use one return label.
• From Different Orders: Create separate returns for each order and package each item using its corresponding return label. This ensures accurate refunds.

Returning Gifts

To return a gift:

1. Fill out the Gift Returns Request form on Spanx’s website.
2. If approved, you’ll receive a pre-paid return label and instructions.
3. Once received, expect a digital Spanx gift card via email within 30 days.

Exchange

Exchanges are easy, especially if you’re in the U.S. Here’s how it works:

• U.S. Customers:
  • US customers can create an exchange for a different size or color by clicking Start Return
  • Spanx will provide a return shipping label, and once they get the original item, they will send the replacement.
  • Store Credit for Exchanges: Spanx will refund the original payment in store credit and use that credit for the exchange order. If you want the money back instead of store credit, you’ll need to contact customer service.
• Non-U.S. Customers: Automated exchanges aren’t available outside the U.S., so you’ll need to return the original item.
  • Create a Return: Start by initiating a return through the Start Return process on the Spanx website.
  • Place a New Order: Once you have completed the return process, place a new order for the item you want in the new size or color.
  • Contact Customer Service: If you need help with the return or placing the new order, reach out to Spanx at contactus@spanx.com for assistance.

If you have any more questions about the Spanx returns, you can visit Spanx return policy on their website.

FAQs

Common Issues and How to Handle Them

• Damaged Items: If you received a damaged product, you can fill out the Damaged Item Form on the Spanx website.
• Returning Multiple Orders: If you’re returning items from more than one order, you must create a separate return for each order and send each return in its own package. Mixing items from different orders can cause delays or errors in processing.
• Lost Return Labels: If you can’t find your return label, you can cancel the original one and print a new one.

Key Takeaways

• Spanx offers a clear and simple return policy.
• You have 30 days to return non-final-sale items in original condition.
• A $6 return shipping fee is charged in the U.S. unless you choose a gift card or exchange.
• Final sale items, worn products, and certain types of items, like underwear, cannot be returned.

By following the steps above, you can easily return or exchange items from Spanx without any hassle.