Nordstrom Return Policy: Easy returns with No Time Limit

Q: Is there a time limit to return items?

There’s no official time limit , but items must be in good condition and returns are evaluated case by case .

Q: Can I return international orders?

Yes, but international orders have a different return process and don’t qualify for free returns or exchanges. Check Nordstrom’s international returns page for instructions.

Nordstrom is one of the most trusted names in retail, known for its high-end selection and exceptional customer service. But what really sets them apart is their generous and flexible return policy. If you’re wondering whether you can return that dress, those shoes, or a holiday gift, you’re in the right place.

Let’s walk through everything you need to know about Nordstrom Return Policy and more.

Nordstrom Return Policy Overview

Here’s a quick summary of Nordstrom’s return rules:

Return Window	No set time limit (case-by-case basis)
Condition Required	Must be in original condition; tags on for some items
Return Shipping Fee	Free for eligible items (prepaid label or QR code)
Return Methods	In-store, by mail, or via QR code at USPS/FedEx
Refund Processing Time	3–5 business days after return is processed
Major Exceptions	Final sale items, gift cards, opened car seats, Balsam Hill items

How Nordstrom Handles Returns

Nordstrom doesn’t believe in rigid rules. They handle returns case by case, aiming to make sure you’re happy. There’s no fixed time limit for returns—but that doesn’t mean everything is returnable forever. If your item is clearly used or damaged, they may decline the return. Still, their default approach is trust and fairness.

How to make Returns

You’ve got a few easy options. Choose what works best for you:

Option 1: Return In Store

Bring the item to any Nordstrom store.
Head to any register—they’ll take it from there.
Refunds usually hit your account in 3–5 business days.
Some items (fine jewelry, boutique pieces) may need to go back to the original location or department.

Tip: Nordstrom Rack stores can now accept returns for Nordstrom.com items—but not designer pieces, fine jewelry, or third-party seller items.

Option 2: Return by Mail

Start your return by visiting the returns page on Nordstrom’s website.
Enter your order number and ZIP code. You can find the order number in your email confirmation or on your packing slip. The screenshot of the returns page is shared below.

Print a prepaid shipping label or show a QR code at eligible USPS/FedEx to have it printed for you.
Match the correct item with the right label/package.
Once received, returns are processed in 8–12 business days, and you’ll see the refund within 3–5 business days after that.

Exchange Policy at Nordstrom

If you need a different size or color:

Just order the new item online.
Return the original as usual (by mail or in store).
Your card will be charged for the new item and refunded for the old once processed.

Need help? Call Nordstrom Customer Service at 1.888.282.6060 for assistance.

Refunds: How and When You’ll Get Your Money Back

Nordstrom always tries to refund to the original form of payment, whether that’s a card, gift card, or PayPal.

Refund Timing

Credit/Debit Cards: 3–5 business days after return is processed
Gift Cards: Refunded to the same gift card (keep your card, even with $0 balance!)
PayPal: Goes back to PayPal unless returned in-store—then you’ll get a Nordstrom Gift Card
Multiple Payment Methods: Refunded proportionally to each
Shipping Fees: Not refunded

If no receipt or proof of purchase is available, you may get a refund on a Nordstrom gift card at current item price, but you’ll need to show ID.

Special Return Rules for Specific Items

Some products follow different rules. Here’s what you need to know:

Gift Cards

Not returnable under any circumstances.

Fine Jewelry

Must be returned to a store with a Fine Jewelry department, or by mail with insurance and signature required.
Include your packing slip or card used for purchase.

Balsam Hill

Returnable within 30 days of purchase or before Dec 25, whichever is earlier.
Must be handled by phone: Call 1.888.282.6060.
Cannot be returned in stores or by mail.

Casper Beds

Returns must be arranged via customer care at 1.888.282.6060.

Special-Occasion & Designer Items

Must have tags still attached and be in original condition.
These items are checked more carefully due to past issues with worn returns.

Car Seats

Must be unopened in original sealed packaging. Returns with broken seals won’t be accepted.

Hazardous Materials

Items with hazardous materials need special handling. Use the special shipping label included and send them in a separate package.

Price Adjustments

Did the price drop after your purchase? You may qualify for a price adjustment within 10 days of shipment.

Rules:

Must be same item (color/size).
Applies only to selected competitors like Amazon, Macy’s, Sephora, Zappos, etc.
No adjustments for items bought on flash sales or Limited-Time Sale, Beauty Daily Deals, or Anniversary Sale.
Refund goes back to your original payment method.
One price adjustment per item allowed.

Pro Tip: Bring the ad or a live link with you if you’re requesting a price match in-store.

How to Contact Nordstrom for Help

Need support? Here’s how you can get assistance:

Call : 1.888.282.6060
Call (International): 1.319.846.4140
Returns Page (Account Holders): Start a Return
Guest Checkout Returns: Start Here
Find a Store: Store Locator

Nordstrom Rack Returns

Nordstrom Rack, the outlet division of Nordstrom, has a separate return policy from Nordstrom and Nordstrom.com.

That said, you can now return some eligible items from Nordstrom.com or Nordstrom stores to Nordstrom Rack locations—but not all items qualify.

Items That Cannot Be Returned to Nordstrom Rack:

Fine jewelry
Designer items
Items sold by third-party sellers on Nordstrom.com
Boutique items (must be returned to the original boutique location)

All other eligible items purchased from Nordstrom or Nordstrom.com may be returned at Nordstrom Rack.

To be sure, check the Nordstrom Rack return policy on Paperbeez.com before heading to the store.

Common Questions

Do I need a receipt to make a return?

No, but it helps. If Nordstrom can’t find your purchase, they may still offer a refund at current price—just bring an ID.

Is there a time limit to return items?

There’s no official time limit, but items must be in good condition and returns are evaluated case by case.

Can I return international orders?

Yes, but international orders have a different return process and don’t qualify for free returns or exchanges. Check Nordstrom’s international returns page for instructions.

Why do designer items and special-occasion dresses have special return tags?

These items have special tags to make sure they are returned in their original condition. Customers appreciate knowing that they are buying new, unworn items.

Are there restocking fees?

No, Nordstrom does not charge restocking fees.

What if I purchased an item internationally?

If you made an international purchase through Nordstrom.com, the return process is a bit different. You’ll need to contact Nordstrom customer service for a Return Merchandise Authorization form, and mail the item back to Borderfree for a refund. Keep in mind, shipping charges, duties, taxes, or tariffs might not be refunded.

How are PayPal or Afterpay returns processed?

If you paid fully with PayPal, your refund will go back to your PayPal account. If you used a combination of PayPal, Nordstrom Notes, or a gift card, your refund will be split proportionally between these methods.

Final Thoughts

Nordstrom truly puts the customer first. Whether you need a return, exchange, or price adjustment, their flexible and fair approach means you’ll likely walk away satisfied. Just be sure to follow the rules—like keeping tags on and using the right return method—and you’ll have a smooth experience.

If you found this guide helpful, bookmark it for future returns—or share it with your shopping buddies!

Please Note: Return policies can change over time. While this article aims to provide accurate information based on the policy at the time of writing, it’s always a good idea to double-check the return policy on official Nortstrom website for the most up-to-date return policy details. For any specific questions or situations not covered here, the official website or contacting Nordstrom Customer Service directly is the best resource.

Nordstrom Return Policy: Easy returns with No Time Limit

Nordstrom Return Policy Overview

How Nordstrom Handles Returns