Baltic Born Return Policy: Simplified
Confused about Baltic Born return policy? Our guide breaks it down for you, covering store credit, returns, and important tips.
Baltic Born is known for their elegant, affordable styles—especially popular among wedding guests, bridesmaids, and anyone who loves timeless fashion. But what happens if that dress doesn’t quite work out?
In this post, I’ll walk you through everything you need to know about Baltic Born return policy, so you can shop with confidence.
Baltic Born Return Policy Overview
Here’s a handy table that sums up the key points of their return policy:
| Policy Detail | What You Need to Know |
|---|---|
| Return Window | 30 days from delivery date |
| Refund Method | Store credit only (no refunds to original payment) |
| Condition of Items | Unworn, tags attached, no damage, stains, smells, or signs of wear |
| Final Sale Items | Not returnable under any circumstances |
| Swimwear Returns | Must have tags and hygienic liners intact, no signs of wear |
| Return Shipping (U.S. & Canada) | Free |
| Return Shipping (International) | Customer pays for shipping |
| Store Credit Expiration | 12 months (except for FL, IL, MD, NM — no expiration) |
| Restocking Fee | $25 for select items (check product description before buying) |
| Order Cancellation/Edit | Not allowed once the order is placed |
How Returns Work at Baltic Born
Baltic Born accepts returns within 30 days of delivery, but you won’t get a refund back to your original payment method. Instead, you’ll receive store credit in USD. That credit will be emailed to you within 5–10 business days after your return arrives at their warehouse.
The store credit is valid for 12 months, unless you live in Florida, Illinois, Maryland, or New Mexico, where credit expiration is not allowed.
Important Note:
- Final Sale items can’t be returned—no exceptions. Not even if you purchased “Free Return Shipping + Package Protection.” If you send them back anyway, the items are donated, and you won’t get store credit.
- If you return items that are damaged or clearly worn, Baltic Born may revoke your return eligibility entirely.
What Can Be Returned (And What Can’t)
Items Eligible for Return:
- Clothing that’s unworn, with all original tags attached
- Must be free of stains, animal hair, strong odors (like perfume, smoke), or deodorant marks
- Swimwear: Must have hygienic liner intact and show no signs of wear
Items NOT Eligible:
- Final Sale items
- Items with visible wear or odor
- Worn or washed items, especially if you’re claiming they arrived damaged
- Swimwear missing liners or tags
Return Shipping: Free or Paid?
For U.S. and Canada:
Returns are free! You’ll still only receive store credit, but you don’t have to pay for the return shipping label.
For International Shoppers:
You’ll need to pay for return shipping. Returns must be mailed directly back to Baltic Born. Use their return portal to start the process.
How to Make a Return
Starting a return with Baltic Born is easy:
- Visit the Return Portal
- Enter your email address, ZIP code, and order number (or tracking number). The screenshot of the returns portal is shared below.
- Follow the instructions to get your return label (if you’re eligible)
- Shipping Label: If you’re in the US or Canada, you’ll get a free shipping label. For international returns, you’ll need to pay for shipping.
Important: If you bought more than one item and want to return them separately, don’t combine them in the same package. Baltic Born can’t guarantee accurate store credit if you mix returns from different orders.
Damaged, Wrong, or Missing Items
Sometimes things go wrong—and Baltic Born has specific steps for these situations.
Damaged Items:
- Report within 14 days of delivery (or 7 days if you used express shipping)
- Use the Return Portal to file a claim
- Do not wear or wash the item—if you do, it’s no longer eligible for return or damage claims
- Claims that go unanswered for 30 days will be closed automatically
Wrong or Missing Items:
- Email hello@balticborn.com within 14 days
- Use the subject line: “Missing Item / Wrong Item – Your Order Number”
- Include your order number, what went wrong, and keep your shipping box and packing slip for the investigation
Don’t send a DM on social media—they’ll just tell you to email support.
Are There Any Restocking Fees?
Yes, some products do carry a $25 restocking fee. This fee will be deducted from your store credit after your return is processed.
Pro Tip: Before buying, check the product description carefully. If a restocking fee applies, it will be mentioned there. It’s not added to every item—just specific ones.
What Are the Conditions for Store Credit?
To qualify for store credit, your returned item must meet strict standards. Here’s what Baltic Born expects:
- Item must be unworn, with all tags still attached.
- Must be free of animal hair, makeup, deodorant marks, or any strong smells (like perfume, smoke, or body odor).
- It should be in resalable condition—basically, it should look like new.
- Swimwear must still have its hygienic liner in place and be completely clean and unworn.
If an item doesn’t meet these conditions, it will be discarded and no store credit will be issued.
Also, if you return multiple items that are damaged or unsellable more than once, Baltic Born may revoke your ability to make returns in the future. So handle everything with care.
Do They Offer Refunds?
No. Baltic Born does not offer refunds to your credit card, PayPal, or any original payment method. You will only get store credit.
If you’re hoping to “try it out and get your money back,” this is probably not the store for that. But if you love their style and plan to shop again, store credit might be totally fine.
What’s Free Return Shipping + Package Protection?
This is an optional add-on you’ll see during checkout. Here’s what it covers:
- Free returns (U.S. & Canada)
- Lost, stolen, or incorrectly shipped items
Once you purchase this, it can’t be removed. It’s different from the policy for flawed or damaged items—those have to be reported and returned separately.
What About International Returns?
If you’re outside the U.S. or Canada, here’s what you need to know:
- You can return your order, but you must cover the return shipping costs.
- Start your return through the same Return Portal.
- Ship the item directly back to Baltic Born at your own expense.
Unfortunately, free return shipping only applies to U.S. and Canadian customers. So if you’re ordering internationally, it’s worth double-checking your size and order details before checking out.
Color Discrepancies: What You Should Know
Colors can look different on screens—that’s normal. Baltic Born makes it clear:
- Product color may vary due to lighting or digital photography.
- They don’t consider color variation a reason for a return due to “damage.”
- If you’re trying to match items (especially for wedding parties), order color swatches ahead of time or contact hello@balticborn.com for help.
If you’re unsure about color, it’s always better to reach out before you order. It could save you the hassle of a return later.
How to Contact Baltic Born for Help
If you need assistance, here’s how to get in touch:
- Email: hello@balticborn.com
- Customer Service Hours: Monday to Friday, 8 AM – 3 PM (MST)
- Response Time: 48–72 business hours
A few tips:
- Only send one message—multiple emails will slow down the process.
- Check your spam/junk folder in case their reply lands there.
Common Questions
Final Thoughts
Baltic Born return policy is pretty clear: no refunds, just store credit. But they offer free returns for U.S. and Canadian customers, which helps. As long as you follow their rules—like keeping items in perfect condition and acting quickly if there’s a problem—you should be good to go.
I hope this guide helped make things easier to understand. Happy shopping!
Please Note: Return policies can change over time. While this article aims to provide accurate information based on the policy at the time of writing, it’s always a good idea to double-check the return policy on official Baltic Born’s website for the most up-to-date return policy details. For any specific questions or situations not covered here, the official website or contacting Baltic Born Customer Service directly is the best resource.
