Saks Fifth Avenue Return Policy: As easy as 1-2-3

Saks Fifth Avenue is a luxury department store known for its high-end fashion, accessories, and beauty products. If you ever need to return something, their return policy is clear but has some important details you should know.

Saks Fifth Avenue Return Policy Overview

Here’s a quick table to help you see the most important parts of the return policy at a glance:

What Can You Return and When?

You have 30 days from the delivery date (for online orders) or purchase date (for in-store buys) to return most items. To get a refund, your item must be:

• Unworn and unused
• Undamaged and unaltered
• With all original tags and packaging
• Accompanied by proof of purchase (receipt, order number, packing slip, or order confirmation email)13

If your return doesn’t meet these rules, Saks will send it back to you with an explanation1.

Special Categories

• Dresses: If your dress has a special return tag, don’t remove it! Once it’s off, you can’t return the dress1.
• Intimates & Swimwear: These need hygiene seals attached (if they came with one) for health and safety reasons.
• Gifts with Purchase: If you got a free gift with your order, include it when you return the main item.
• Promotional Gift Cards: If you used a promo gift card and return the item, the value may be reduced or taken off your refund, especially if you already spent the card.

What Can’t Be Returned?

Some things are always final sale and can’t be returned or exchanged:

• Items marked “Final Sale”
• Monogrammed or personalized items
• Gourmet food products
• Opened or unsealed beauty products
• Used or unsealed intimates and swimwear
• Pierced jewelry with broken seals

How to Return Your Saks Fifth Avenue Purchase

You have a few ways to return your items:

1. In-Store Returns

• Bring your item and proof of purchase to any Saks Fifth Avenue store.
• This is the fastest way to get your refund.
• You can also make exchanges in-store with the help of a Style Advisor.

2. Online/Mail Returns

You can return by mail using two options:

A. QR Code (No Printer Needed)

• Go to the Saks Returns Form or your Order History online.
• Fill in the Order Number and Zip Code in the returns form. The screenshot of the form is shared below

• Choose “Return by QR Code.”
• Take your item and QR code to a FedEx location (not a drop box).
• FedEx will scan your code and handle the shipping.

You don’t need to print anything! Just show the QR code on your phone.

B. Print Your Own Label

• Go to the Returns Form or Order History to download and print your prepaid label and return slip.

• Pack your item with the slip inside.
• Drop it off at any FedEx location or FedEx drop box.

Important: For both mail options, a $9.95 return shipping fee will be deducted from your refund. If you return several items from the same order at once, you pay the fee only once. If you return items from the same order at different times, you may be charged each time.

3. Gift Returns

• Start your return using the Returns Form and have the order number (from the gift note) ready.
• Refunds for gifts are given as a Saks gift card or store credit.

Return Shipping Fee

• Fee for Mailed Returns: A $9.95 return shipping fee will be deducted from your refund.
• No Fee for In-Store Returns: Returns made in-store are free of charge.

Refunds

• Refunds are credited to your original payment method.
• If you used a gift card, keep it—even if it’s empty—because refunds may go back onto it.
• Saks processes returns in 7–10 days after receiving your item, but it may take up to 10–14 business days (sometimes up to 30 days during busy times).
• Shipping fees from your original order are not refunded

What If My Item Is Damaged or Defective?

If your order arrives damaged, broken, or defective, contact Saks Customer Care right away. They’ll help you fix the problem.

Packing Instructions

• Remove Old Labels: Make sure to remove any old addresses or bar codes from the package.
• Same Order Items: Only include items from the same order in one return package.

Price Adjustments

Did you buy something at full price and then see it go on sale a few days later? Saks Fifth Avenue offers price adjustments to help with this. If your item goes on sale within 7 days of your purchase date, you can ask for the difference back.

• Eligibility: Only full-price items qualify for a price adjustment.
• How to Request: Submit your price adjustment request online through Saks’ website. The screenshot of the form shared below

If you notice a lower price within that 7-day window, just go online and fill out the request form. Saks will review your request and, if approved, refund you the difference.

International Returns

Not shopping from the U.S.? Saks Fifth Avenue makes it easy for international customers to return items, too. The process is similar to U.S. returns, but there may be extra steps depending on your country.

To get started, visit the Saks website and look for information about international returns. Saks recommends following the instructions provided for your specific location to make sure your return goes smoothly.

How to Contact Saks Fifth Avenue for Help

If you need help with a return or have questions, Saks makes it easy to reach out:

• Chat: Available 24/7 on their website.
• Call: 1.877.551.7257 (6am to 12am ET, daily).
• Text: 1.877.551.7257 (Monday–Friday, 9am–8pm ET)

Common Questions

Summary

Returning items to Saks Fifth Avenue is simple, whether you use a mobile QR code, print your label, or visit a store. Always remember to return items within 30 days, keep them in original condition, and include proof of purchase.

If you need help, don’t hesitate to contact Saks customer service.

Happy shopping!

Please Note: Return policies can change over time. While this article aims to provide accurate information based on the policy at the time of writing, it’s always a good idea to double-check the return policy on official Saks Fifth Avenue website for the most up-to-date return policy details. For any specific questions or situations not covered here, the official website or contacting Saks Fifth Avenue Customer Service directly is the best resource.