Revolve Return Policy: Simplified

Revolve is a popular online fashion retailer offering trend-forward clothing, shoes, beauty products, and more. Known for its stylish picks and influencer-loved looks, Revolve also aims to make returns easy — but there are important rules and exceptions you should know before sending anything back.

If you’re shopping at Revolve and wondering what happens if something doesn’t work out, this guide breaks everything down Revolve Return Policy in a simplified way.

Quick Look: Revolve Return Policy Summary

Here’s a handy table with the need-to-know info upfront:

When and How You Can Return Items

Revolve gives you:

• 30 days to return items for a refund.
• Up to 60 days to exchange for something else.

So if you miss that first window, you can still get store credit or an exchange – just not a refund.

Helpful tip: If you’re unsure whether your item qualifies or if you’re running late, Revolve encourages reaching out to their customer service for support.

Return Conditions: What’s Returnable and What’s Not?

Your return must be in original condition. Revolve won’t take back items that are worn, damaged, or missing tags. Here’s how to keep items return-ready:

Shoes

• Try them on only on carpet to avoid scuffing.
• Return the original shoebox in good shape — it’s part of the product.

Swimwear and Lingerie

• Try on over underwear only.
• Don’t remove the protective hygiene sticker.

Tops and Dresses

• Be mindful of makeup or deodorant marks when trying on.

Final Sale and Special Items

Some items can’t be returned, even if they’re new:

• Items marked FINAL SALE (check your order details).
• Bridesmaid dresses when 3 or more are ordered in the same style.
• Opened beauty products
• Certain restricted items at Happy Returns locations (details below)

Bridal Items:

Bridal Gowns

• Can be returned within 30 days
• Must be unworn, unaltered, and with all tags

Bridesmaid Dresses

• Orders of 3 or more in one style = Final Sale
• Want to try before you commit? Order one in-stock dress first if possible.

Beauty Product Returns

• Accepted within 30 days
• Must be unused and unopened

If you’ve opened that lipstick or face cream, it’s yours to keep.

Two Ways to Return (Both Free!)

Revolve gives U.S. shoppers two free options to make returns simple.

Option 1: Use Happy Returns

• No printer or packaging needed
• Initiate your return by visiting Revolve’s website
• Enter the details and follow the prompt to start your return and generate the QR code
• Drop off your items at a Return Bar (find locations at Happy Returns)
• Refunds usually show up within 24 hours

Happy Returns excludes some items, including:

• Fragrances
• Nail polish
• Candles
• Batteries, aerosols, alcohol-based liquids
• Luggage
• Some select designer or specialty products

Important limitations with Happy Returns:

• Item limit: Happy Returns only accepts up to 9 items per drop-off. If you have 9 or more, they won’t accept the return.
• Non-eligible items: If you drop off an item that isn’t allowed through Happy Returns (like fragrances or candles), it will take 2–3 weeks for extra processing

Option 2: Return by Mail

• Use the prepaid return label included in your package (or print a new one online). Screenshot of the order lookup page shared below

• Pack your item(s) carefully
• Drop off your return at a UPS or FedEx location (the carrier depends on your label)

Pro tip: Returning items from multiple orders? Combine them, but make sure to list all order numbers on a sheet of paper inside the box.

Exchanges Made Easy

Want to swap your item for a different size or color?

Here’s how:

1. Reserve the new item online via your order history
2. Start your exchange online, ship your item back using the prepaid label, or return it at a Happy Returns Bar.
3. Revolve will ship your exchange once they get your return

Note:

• Exchanges are only possible for in-stock items (not pre-orders)
• You can exchange items up to 60 days from shipment.
• Allow 2–3 business days after they receive your item for the exchange to process

If you’re outside the return window, call customer service before sending anything back to avoid issues.

Refunds: How and When You’ll Get Your Money

Here’s what to expect:

• 2–3 business days for your return to be processed
• Several more days for your bank to post the refund

Refund goes back to:

Instant Return Credit: Shop Before Your Return Arrives

This is one of my favorite perks from Revolve.

If you’re eligible, you can:

• Choose Instant Return Credit when making a return
• Get up to $500 in temporary credit to shop immediately
• Once your return is scanned by the courier, your new item is shipped
• You’ll have 10 days to use the credit or it goes back to your original payment method.

Be careful: If your returned item doesn’t meet Revolve’s return conditions, your Instant Credit will be revoked, and your card will be charged for the new item.

Damaged, Defective, or Incorrect Items

• If you get a damaged item, contact customer service immediately.
• Revolve will help with a replacement or refund.

What If You Sent the Wrong Item Back?

They’ll try to help, but they can’t guarantee recovery or compensation for non-Revolve items.

If you accidentally send something to Revolve that you didn’t buy from them, contact customer service right away.

How to Contact Revolve for Help

If you need help with a return, exchange, or any other issue, here’s how to reach them:

• Phone (US): 1-888-442-5830
• Phone (International): +1-562-926-5672
• Email: sales@revolve.com. They usually respond in 24–48 hours
• Live Chat: Available on their website (English only)
• Want a quicker reply? Use their contact form.
• WhatsApp : Message on WhatsApp

Tip: For the fastest help, have your order number ready when you call or email.

Common Questions

Pro Tips for Hassle-Free Returns

I’ve shopped (and returned) a lot online. Here are a few expert tips to make your Revolve returns as smooth as possible:

1. Try on shoes on carpet only. You don’t want to scuff them and lose your return eligibility!
2. Don’t toss the tags or boxes. Keep everything until you’re sure you’ll keep the item.
3. Use the Happy Returns Bar if you want your refund fast. Most refunds process within 24 hours there.
4. Returning multiple items? Write all order numbers on a slip of paper and put it in the box.
5. Double-check for “Final Sale” before you buy. Those can’t be returned, no matter what.

Final Thoughts

Revolve’s return policy is built for convenience — especially for U.S. shoppers. With free returns, flexible timeframes, and extras like Instant Credit and Happy Returns, getting a refund or exchange is pretty stress-free.

As long as your item is still in great shape and within the return window, you’re good to go. And if you’re ever unsure, don’t hesitate to reach out to their friendly customer service team.

Happy shopping (and returning, if you need to)!

Please Note: Return policies can change over time. While this article aims to provide accurate information based on the policy at the time of writing, it’s always a good idea to double-check the return policy on official Revolve website for the most up-to-date return policy details. For any specific questions or situations not covered here, the official website or contacting Revolve Customer Service directly is the best resource.