Supreme Return Policy: Simplified
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Supreme is a globally recognized streetwear brand known for its limited releases and high-demand products. For shoppers, understanding Supreme’s return policy is crucial, as the brand maintains strict guidelines for returns, exchanges, and refunds.
Below is a comprehensive overview of Supreme’s official return policy,
Supreme Return Policy Overview Table
| Policy Aspect | Details |
|---|---|
| Return Time Frame | Contact Supreme within 2 days of receiving your order; return must be received within 7 days of authorization. |
| Eligible Items | Only items in perfect, new condition with all original tags; many categories are non-returnable. |
| Non-Returnable Items | T-Shirts, Hats, Skateboards, Bags, Accessories, Shoes, Sale Items. |
| Return Method | By mail only; no in-person returns at Supreme stores. |
| Refund/Exchange | Only online store credit is issued; no cash or card refunds. |
| Shipping Costs | Original shipping is non-refundable; customer pays return shipping unless item is faulty. |
| Contact for Return | Email support@supremenewyork.com within 2 days of receipt12. |
Return Time Frame
- You must email Supreme at support@supremenewyork.com within 2 days of receiving your shipment to request a return authorization.
- After receiving authorization, Supreme must receive your returned item within 7 days.
Conditions for Returns
- Items must be in perfect, new condition with all original tags attached.
- Returns are only accepted for items purchased directly from the official Supreme online store.
- The following items cannot be returned or exchanged: T-Shirts, Hats, Skateboards, Bags, Accessories, Shoes, and Sale Items.
- Packages sent without prior email authorization will not be accepted.
Process of Return or Exchange
- Contact Supreme: Email support@supremenewyork.com within 2 days of receiving your order to request a return authorization.
- Wait for Authorization: Do not send items back without receiving authorization.
- Prepare Your Return: Ensure the item is in perfect, new condition with all tags attached.
- Ship the Item: Send the item via your chosen mail service. You are responsible for return shipping costs unless the item is faulty or incorrect.
- No In-Store Returns: Returns cannot be made in person at any Supreme retail location.
Refunds
- Supreme does not offer refunds to your original payment method.
- Approved returns are issued as online store credit only, which can be used for future purchases.
- Shipping fees are non-refundable, and the customer is responsible for return shipping costs.
- Supreme does not assume responsibility for lost return packages without proof of delivery.
How to Cancel an Order
Supreme does not allow order cancellations once the order has been placed. All orders are final and cannot be changed after submission. If your order has not shipped within 14 days, you may contact customer service to request a cancellation.
In-Store Purchase Policy
When shopping in a Supreme store:
- Limit: You can only purchase one style per product per person.
- One Transaction: You are limited to one transaction per customer, per day.
- Staff Rights: Store staff can refuse a purchase for any reason without explanation.
Contact Information
If you have any questions about your order or the return process, you can contact Supreme at:
- Email: support@supremenewyork.com
- Customer Service Hours: Monday – Friday, 9:00 am – 6:00 pm EST
Common Questions
Summary
Supreme’s return policy is strict and limited compared to many other retailers. Shoppers should carefully review the policy before making a purchase, as many items are final sale and only store credit is offered for eligible returns.
Always retain proof of delivery when returning items, and ensure you act quickly within the stated time frames to be eligible for a return or exchange.
Happy shopping!
Please Note: Return policies can change over time. While this article aims to provide accurate information based on the policy at the time of writing, it’s always a good idea to double-check the return policy on official Supreme website for the most up-to-date return policy details. For any specific questions or situations not covered here, the official website or contacting Supreme Customer Service directly is the best resource.
