12th Tribe Return Policy: Simplified
Get all the details on 12th Tribe return policy. Our guide provides clear instructions on returning items, getting refunds, and exchanging products.
12th Tribe is a trendy women’s fashion brand based in the U.S., known for stylish, laid-back looks with a boho edge. If you’ve shopped their Instagram-worthy pieces and need to make a return or exchange, here’s a clear, no-fluff breakdown of 12th Tribe’s return policy.
Overview of 12th Tribe Return Policy
| Return Window | 15 days from delivery date |
| Return Conditions | Items must be unworn, unwashed, with tags |
| Return Cost (Refund) | $9.95 deducted from refund |
| Return Cost (Exchange/Gift Card/Shop Now) | Free return label |
| Non-Returnable Items | Sale items, accessories, swimwear, hats, etc. |
| Shop Now Option | Yes – instant store credit + bonus cash |
| International Returns | Accepted, but return shipping not covered |
What You Can and Can’t Return
Let’s start with what’s non-returnable and non-exchangeable, so you don’t waste time or money.
Final Sale & Non-Returnable Items
You cannot return or exchange:
- Items marked Final Sale
- Sale or promotional items (including Black Friday, Cyber Monday, Flash Sales, Secret Sales, Holiday Promos)
- Accessories
- Hats
- Jewelry
- Intimates
- Swimwear
- Vintage Garments
- Masks
- Thrasher Shorts (these are made to order & eligible for gift cards ONLY)
Eligible Returns
If your item is:
- Full-priced
- In original condition (unworn, unwashed)
- Has tags attached
- Within 15 days of the delivery date
…you can return it for a refund, exchange, gift card, or use their Shop Now option.
How to Start a Return or Exchange
12th Tribe uses the Loop Returns platform to make returns easy. Here’s what to do:
- Go to their returns portal
- Enter your order number and email as shown in the below screenshot
- Choose whether you want a:
- Refund (minus $9.95 return fee)
- Exchange (free shipping for return)
- Gift Card (free shipping for return)
- Shop Now (instant credit + bonus cash, free return shipping)
- Print and use the prepaid label they give you
Don’t use your own label — they might reject your return! - Pack your item safely and drop it off.
- Use the Label: Ship back your items using the label provided by 12th Tribe. If you don’t use their label, your return may be rejected.
- Package the Items: Make sure to package the items securely to avoid any damage during shipping.
Return Shipping Costs
- Refund: $9.95 return shipping fee is deducted from your refund.
- Exchange / Gift Card / Shop Now: You get a free return label.
Tip: Want to skip the return fee? Choose “Exchange,” “Gift Card,” or “Shop Now” instead of a refund.
Refunds
- Processing Time: 10–12 business days after they receive your item
- Bank Time: Another 2–4 business days for the money to show up
- Original shipping fees and package protection are non-refundable
You’ll be refunded to your original payment method unless you chose store credit or exchanged for something else.
Exchanges: 100% Free and Flexible
Two Ways to Exchange:
1. Regular Exchange
- Exchanges are allowed within 15-days from the date of your purchase
- You can start by choosing “Return Request” on their returns page.
- You send the item back (free shipping).
- Once they receive it, they ship your new item.
2. Shop Now
- Explore the advantages: Use their “Shop Now” feature for easy item exchanges.
- Earn shopping perks: Receive bonus shopping cash with every exchange.
- Instant credit: Your credited amount is available for immediate use as soon as you reach the cart page.l
International Returns
Yes, 12th Tribe accepts returns from outside the U.S.
But here’s the catch:
- You pay for return shipping.
- No exchanges for international orders — only refunds.
- Item must be:
- Unworn
- Unwashed
- In original condition with tags
To start an international return, email: hello@12thtribe.com
Be sure to include your order number.
Return Rules You Shouldn’t Ignore
- Items must be in original, unworn condition.
- No stains, smells, deodorant marks, or altered tags.
- If you send something that isn’t from 12th Tribe, they won’t return it to you.
- You can’t combine returns from multiple orders — each return must be processed on its own.
12th Tribe is not responsible for replacing or accepting returns of items that have been damaged after being worn, tried on, or washed.
Shop Now (Instant Credit)
What is Shop Now?
Shop Now is 12th Tribe’s fastest, most rewarding return option. Instead of waiting for your refund or exchange, you can instantly shop for something else using store credit — and get a bonus credit added to your return value.
- The credit applies the moment you reach your cart page
- You don’t need to wait for your return to be processed
How Do I Use It?
- Start your return through the Loop Returns portal
- Choose Shop Now when prompted
- You’ll be redirected to continue shopping
- When you’re done, the credit — including the bonus — is automatically applied at checkout
Common Queries about Shop Now
| Question | Answer |
|---|---|
| Can I use Shop Now on sale items? | Yes! But remember: sale items are final sale — you can’t return them. |
| Can I stack discount codes with Shop Now? | Yes, you can use discount codes at checkout along with your credit. |
| What if my new order costs more than my credit? | You can pay the difference with a debit or credit card. |
| Do I pay return shipping with Shop Now? | No! Return shipping is free when you choose Shop Now. |
| Why is the refund showing on my original order? | Refunds always go back to the original order, even when you use Shop Now. |
If a Package Is Lost, Stolen, or Damaged
12th Tribe Package Protection
If you opted for 12th Tribe Package Protection at checkout, they are available to assist with issues related to lost, damaged in transit, or stolen packages. Contact 12th Tribe directly via live chat or by emailing hello@12thtribe.com for support.
Claim Deadlines
- Delivered but Not Received:
If your package is marked as delivered but you have not received it and there is no evidence of porch piracy please wait 5 days after the delivery date before filing a claim. Claims must be submitted no later than 15 days after the delivery date to allow time for possible misdelivery or for the package to be found on your property. - Presumed Lost (Not Delivered):
For packages that have not been delivered and are presumed lost, you should file a claim after 7 days (or 20 days for international orders) from the last scan. All claims must be made within 30 days of the last tracking update.
No Package Protection
If you did not add package protection to your order, they are not responsible for any lost or stolen items. In these cases, please file a claim directly with the shipping carrier.
How to Contact Them for Help
Need help with your return or have questions?
Here’s how you can reach out:
- Phone: (323) 880-4117
- Email: hello@12thtribe.com
- Contact Form: 12th Tribe Contact Us Page. Screenshot of the contact form shared below.
Their support team is friendly and ready to help. Don’t be shy!
Common Questions
Summary
Returning something to 12th Tribe isn’t hard — as long as you follow their clear rules. Stick to the 15-day window, don’t remove tags, and opt for “Shop Now” if you want perks. Whether you’re getting a refund, swapping for a new look, or just need store credit, their policy gives you flexibility with a few small hoops.
Got questions or ran into trouble? Their support team is easy to reach and ready to help.
Happy shopping!
Please Note: Return policies can change over time. While this article aims to provide accurate information based on the policy at the time of writing, it’s always a good idea to double-check the return policy on official 12th Tribe website for the most up-to-date return policy details. For any specific questions or situations not covered here, the official website or contacting 12th Tribe Customer Service directly is the best resource.
