Altar d State Return Policy: Simplified
Altar d State return policy made simple: Understand the no time limit return process, in-store and online returns, and more
Altar d State is a stylish boutique that offers women’s fashion, accessories, and home goods with a mission-driven twist. Whether you’re shopping for a cute outfit or cozy home decor, their return policy is one of the more generous ones out there—if you know how to use it.
Let’s break it all down in simple language so you can return or exchange items without stress.
Altar D State Policy Overview
| Category | Return Window | Item Condition | Return Method | Return Fees | Not Returnable |
|---|---|---|---|---|---|
| Fashion (Clothing) | No time limit | New or gently used | In-store or by mail | $8.95 (for mailed returns) | — |
| Bedding, Pillows, Throws | No time limit (online only) | Unused | By mail only | $8.95 | Used bedding |
| Home Furnishings | 30 days | New and unused | Mail only | Varies by item (see below) | Installed lighting, floor samples, made-to-order items |
| Exchanges | No time limit | New or gently used | By mail or in-store | Free | Bedding, pillows, throws (no exchanges allowed) |
| Final Sale Items | Not returnable | — | — | — | All items marked final sale |
Fashion & Bedding Returns
No Time Limit = More Flexibility
Good news! Altar’d State doesn’t put a clock on fashion returns or exchanges. That includes sale items. So if that dress doesn’t fit or that sweater’s not your vibe anymore, you can return it anytime—as long as it’s in decent condition.
Proof of purchase is requested, but if you’ve misplaced your receipt, Guest Services can help you find it.
In-Store Returns
- Bring the Item: Take the item you want to return or exchange to any Altar’d State store.
- Order Confirmation: Bring your order confirmation email.
- Credit Card: If you want a refund to your credit card, bring the card you used to buy the item. If you don’t have it, you’ll get store credit instead.
⚠️ Important: Bedding, pillows, and throws cannot be returned in-store, even if bought online.
Returns by Mail
- Go to the Altar’d State return label page on their website.
- Fill in the Order details as shown in the below screenshot
- Or, find your Altar’d State account and go to Purchase History. Use your Ecomm Order ID from your packing slip to request a return label. Screenshot of the same shared below
- Once the Return Label is generated, pack the item and take it to the shipping location.
- If you bought the item in-store or through Instagram/Facebook, use this link to generate return label. Screenshot of the same shared below.
Note: There’s an $8.95 return shipping fee if you use Altar’d State’s return label. This amount is deducted from your refund.
Exchanges by Mail
Exchanges are easy:
- Start a return as usual.
- In the comment box for each item, write what you’d like instead.
- If your desired item is in stock, it’ll be sent to you at no extra charge.
No fee for exchanges.
No exchanges allowed for bedding, pillows, and throws.
Home Furnishings Return Policy
Returning home items works a little differently.
30-Day Return Window
You have 30 days from when you get your order to return home goods like lighting, rugs, and furniture. Items must be new and unused. Installed lighting? Sorry, that’s a no-go for returns.
You’ll also need your proof of purchase, but Guest Services can help locate it if needed.
Return Shipping Fees for Home Items
| Item Type | Return Fee |
|---|---|
| Small items, bedding, pillows, throws | $8.95 |
| FedEx items, rugs, small furniture | 10% of the item’s price |
| Doorstep items | $79 |
| White Glove delivery items | $149 |
Not sure which category your item falls into? If it’s large or came with a special delivery service, contact Guest Services to confirm.
What You Can’t Return (Home Goods)
- Installed lighting
- Used bedding
- Final sale items
- Store display samples
- Made-to-order pieces
- Gift cards
Damaged or Defective Items?
Altar’d State will replace or refund damaged items at no cost to you. Just reach out to Guest Services with details.
How to Contact Them for Help
Need help with a return or finding your receipt? Here’s how to reach Altar’d State:
For Fashion & Bedding
- Call/Text: 1-800-284-7348
- Hours:
- Monday–Friday: 9 AM–9 PM EST
- Saturday–Sunday: 9 AM–5:30 PM EST
For Home Furnishings
- Call/Text: 1-844-495-1987
- Email: guestservices@altardstateathome.com
They’re super responsive and can help walk you through tricky returns.
Common Questions
Pro Tips for Hassle-Free Returns
Let me put on my savvy shopper hat for a second. Here are some return tips to save you time and money:
1. Use Your Account
Returning something? Log in to your account to grab the right return label fast. It also makes tracking your refund easier.
2. Bring the Right Card In-Store
If you’re returning something in-store, bring the credit card you paid with. No card = store credit only.
3. Final Sale Means Final
If you bought a final sale item, there’s no way around it—you can’t return it. Always double-check before clicking “Buy.”
4. Don’t Try to Return Home Goods In-Store
Even if you’re near a store, home items can only be returned by mail. Skip the trip.
5. Used Bedding? Don’t Bother
They’re clear about this—used bedding is non-returnable, no matter how recently you bought it.
Final Thoughts
Altar’d State offers a surprisingly shopper-friendly return policy—especially for clothing and fashion items. No deadlines? Yes, please. But things get a little stricter when it comes to home furnishings, so it’s worth reading the fine print.
Now you’re ready to shop (and return) with confidence.
