Snipes Return Policy: As easy as 1-2-3
Bought something at Snipes that isn’t quite right? No worries! Learn how to return it easily with our guide to Snipes return policy!
Snipes is a popular store that sells sneakers, apparel, and accessories. Whether you shop online or in-store, Snipes has a clear return policy to help you return or exchange items easily.
In this article, we will explain the Snipes return policy in simple words. We will talk about return options, refund details, and important rules. We will also answer common questions to help you understand everything clearly.
Quick Snipes Return Policy Overview
| Return Method | Time Limit | Conditions | Refund Method |
|---|---|---|---|
| In-store return | Within 30 days | Bring receipt or packing slip; tags attached; original shoe box | Original payment method or store credit |
| Return by mail | Within 30 days | Original condition; tags attached; no damaged boxes | Refund after receiving the item (5-7 business days) |
| Exchanges (in-store) | Within 30 days | Items bought online can be exchanged in-store only | N/A |
| Final sale items | No returns | Items marked as FINAL SALE cannot be returned or exchanged | N/A |
In-Store Returns
You can return items you bought online at any Snipes store. But remember these points:
- You have 30 days from the purchase date to return the item.
- Bring your receipt or packing slip. They cannot find your purchase without it.
- Where to Return: Locate your closest Snipes store on their website.
- Footwear must be returned in its original box.
- Apparel must have tags attached.
- Items with defects can be returned even without tags.
- Refunds will be given using your original payment method.
- If they cannot find your payment method, they will give you store credit.
- Shipping costs will not be refunded.
- If you paid with PayPal, you will receive store credit instead of a refund.
- Snipes may limit returns or exchanges even if you have a receipt.
- Note: The Saint Louis Galleria location only accepts apparel returns, not sneaker returns.
Return by Mail
You can also return items by mail if you are not satisfied. Here’s how:
- Mail returns must be done within 30 days of the shipping date.
- Include your original packing slip in the package.
- The product should be in original condition, unworn, with tags attached.
- Do not use the shoe box as the shipping box.
- Damaged or missing shoe boxes will cause your return to be denied.
- You must pay the return shipping cost yourself.
- Refunds will be processed within 5-7 business days after they receive your return.
- If something arrived damaged, contact Snipes’ customer service first.
Return by mail address:
SNIPES Returns Department
7601 State Road
Philadelphia, PA 19136
Keep your return tracking number and order number for future reference.
Damaged Item or Wrong Stuff
If your item arrives damaged, here’s what to do:
- The damage must be on the product itself, not just the packaging.
- They do not provide new shoe boxes.
- Take clear pictures of the item showing the top, bottom, sides, and damaged parts.
- Contact Snipes customer service and send them the pictures.
- Snipes will decide if the item is defective.
- If they agree, they will help you return the item and get a refund.
Exchanges
- Items bought online can only be exchanged in-store, not by mail.
- Visit any Snipes store within 30 days of purchase for an exchange.
Refunds
- Refunds are given after Snipes receives your returned items.
- The refund will be processed back to your original payment method.
- It may take 5-8 business days for your financial institution to show the refund.
Bulk Buyer Returns
If you made a large order, follow these special instructions:
- Group and pack items by their original orders.
- Do not put more than 1-3 orders in one box.
- Place the correct packing slips inside each box.
- Label each box with the order numbers clearly.
- If you have a small number of returns, you can put multiple orders in one box but follow all instructions.
- Send a detailed list of returned items along with tracking numbers to customer service.
This helps Snipes process your bulk returns quickly and correctly.
Important Things to Know
- Final Sale items: Products marked “FINAL SALE” cannot be returned or canceled.
- In-store purchases: Must be returned in-store within 30 days. Online returns are not accepted for items bought in-store.
- Return shipping labels: Snipes does not provide prepaid return labels unless the item was wrong, damaged, or defective.
- Out-of-state or international purchases: If you bought an item in-store but live in another state or country, you cannot return the item for a refund.
If you have any more questions about the returns, you can visit the return policy on their website.
FAQs
Summary
Snipes has a clear and simple return policy to make returns and exchanges easy for customers. Remember to keep your receipt or packing slip, return items in their original condition, and follow the return timelines. Whether you shop online or in-store, knowing these rules will help you return items without any hassle
