Zara Return Policy India: Simplified

Shopping at Zara is exciting, but sometimes, we need to return or exchange items. This guide explains Zara return policy in India in simple language, so you can easily understand how to return or exchange your purchases.

How to Return Your Zara Purchase

If you bought something from Zara and it didn’t meet your expectations, you can return it. Here are the different ways you can do this:

Conditions for Returning Items

Time Limit:

• Online Purchases: You have 30 days from the shipping date to return your items.
• In-Store Purchases: You have 30 days from the purchase date to return your items.

Item Condition:

• Items must be in their original condition with all labels attached.
• You must return the items in the same region where you bought them.
• Some items can not be returned, as mentioned in the Special Return Conditions section below.

Receipt:

• Keep your purchase receipt handy as it might be needed for returns.

Returning to a Zara Store

• Free Returns: You can return items for free at any Zara store.
• Process: Bring your items and purchase receipt to the store.
• Someone Else Can Return for You: If you can’t go to the store, someone else can return the items on your behalf.

Home Collection Service

• Cost: It costs ₹100, which will be deducted from your refund.
• How to Request:
  • Guest Purchases: Use the link in any email from Zara about your order to request a return.
  • Registered Users: Request the return from the Returns section of your Zara account. As shown on the screenshot below

• Pickup: A carrier will pick up your package within 24-48 hours. You don’t need to print a return label; the courier will bring it.
• This option is only applicable for online purchases.

How to Exchange Items

You can exchange items at Zara for free. Here are the conditions and steps:

Conditions for Exchanges

Time Limit:

• You have 30 days from the purchase date to exchange items.

Item Condition:

• Items must be in their original condition with all labels attached.
• Exchanges must be made in the same region where you bought the items.

Exchanges at a Zara Store

• In-Store Purchases: You can exchange items bought in a store for another item, size, or color.
• Receipt Needed: Show your purchase receipt or Zara QR code.

Refunds

When you return an item, Zara will process your refund. Here’s how it works:

In-Store Purchases

• Refund Method: Refunds will be made to the same payment method used for the purchase.
• Alternative Methods: If a refund to the original payment method isn’t possible, store staff will suggest an alternative.

Online Purchases

• Refund Method: Refunds will be made to the same payment method used for the purchase.
• Cash on Delivery (COD) Orders: Refunds for COD orders will be made by bank transfer after payment confirmation. You can also request a cash refund in any Zara store.
• Processing Time: Refunds are processed within 14 days of receiving the returned items. If you don’t receive the refund within 14 days, contact your bank with the confirmation email from Zara.

Gift Card Purchases

• Refund Method: Refunds will be made to the same Gift Card used for the purchase.
• Online Purchases: You’ll receive a virtual copy of the card with the updated balance.
• In-Store Purchases: Refunds will be made to the same Gift Card or on a Voucher.

Special Return Conditions

Some items have special return conditions and cannot be returned.

• Swimwear
• Underwear
• Accessories (gloves, scarf, hairband, turban, hat, belt, bracelets, bow tie, sunglasses, sock, jewellery, umbrella, stocking, tights, bodysuits, etc. will not be able to return..)
• Fragrances
• Watches
• Cosmetics
• Items forming part of a pack cannot be returned separately
• Special Packaging and Additional Accessories: Items with special packaging or additional accessories must be returned with the packaging and accessories in the same condition
• Spalding Ball

For any further returns related query , you may visit the returns page on Zara website.

FAQs

For any other query related to your returns, you may visit the returns page on their website.

Wrapping Up

Returning or exchanging items at Zara is easy if you follow the guidelines. Remember to keep your receipts, return items within the time limit, and ensure they are in their original condition.

Whether you prefer in-store returns or home collection, Zara offers convenient options to make the process smooth.

If you have any questions regarding Zara return policy India, refer to this guide or contact Zara’s customer service for assistance.