Zappos Return Policy: Everything You Need to Know
Zappos Return Policy Made Easy! Learn how to return or exchange your items hassle-free with free 365-day returns & fast refunds. Read now.
Shopping online at Zappos is fun and easy. But what if you need to return something? Don’t worry! Zappos has a very customer-friendly return policy that makes returns simple. This article will explain everything in an easy way, so you know exactly what to do if you want to return an item.
Quick Overview of Zappos Return Policy
| Policy Feature | Details |
|---|---|
| Return Window | 365 days from the purchase date |
| Return Shipping | Free (within the U.S.) |
| Return Condition | Items must be unworn, in original packaging, with tags attached if applicable |
| Final Sale Items | Cannot be returned or exchanged |
| Refund Processing Time | Up to 30 days after the return is received |
| Refund Methods | Original payment method, Zappos gift card, or Exchange Voucher |
| Exchange Policy | Allowed for eligible items; must return the original item within 14 days |
| Gift Returns | Refund given to the original purchaser or issued as a Zappos gift card |
Return Policy in Detail
Return TimeFrame:
Zappos gives you a full 365 days (one year) to return your item. That means you don’t have to rush! However, the item must be in good condition, just like when you received it.
What Can You Return?
You can return most items to Zappos as long as:
- They are unworn and in the same condition as when you got them.
- They are in their original packaging (like the shoebox or bag they came in).
- Any security tags (if included) are still attached and undamaged.
Items that Cannot Be Returned
- Final Sale items (these are marked on the website and cannot be returned or exchanged).
- Damaged or worn items (unless they arrived that way).
How to make returns
Zappos makes returns easy! You have two ways to return an item:
Free UPS Drop-Off (No Printer Needed)
- Start a Return on the Zappos website.
- Get a QR Code (Zappos emails it to you).
- Pack the Item in a shipping box.
- Take It to a UPS Store and show them the QR code. They will print and attach the return label for free!
Free UPS Drop-Off (With Printed Label)
- Start a Return on the Zappos website.
- Print the Free Return Label at home.
- Pack the Item and seal the box.
- Attach the Label and drop it off at any UPS store.
Tip: If your order came in multiple boxes, you need to create a separate return label for each box.
Exchange Policy
If you prefer an exchange instead of a refund, Zappos offers two exchange options:
Self-Service Exchange
- If your item is eligible for a self-service exchange, you will see the option in your Zappos account.
- You can only exchange one item at a time per order.
- After making an exchange request, you may need to wait one hour before requesting another exchange from the same order.
- The replacement item will be shipped with free next-day shipping, except for orders going to Alaska, Hawaii, P.O. Boxes, military addresses (APO, FPO), or U.S. territories (like Guam and Puerto Rico), which will be shipped via USPS.
- The replacement item will be sent to the same shipping address used for the original order.
Customer Service Exchange
- If the self-service option is unavailable, you can contact Zappos to request an exchange.
- The original item must be returned within 14 days.
- Your refund will be given once Zappos receives the original item.
Gift Returns
Did you get a gift from Zappos that you don’t want? No problem!
- You can call Zappos Customer Service at 1-800-927-7671 for help.
- Zappos will issue a gift card refund instead of refunding the original purchaser.
- To process the return, you need the name, phone number, tracking number, or shipping address of the person who bought the gift.
Refunds
Once Zappos gets your return, they will inspect it and process your refund. This can take up to 30 days. The time it takes for your money to appear in your account depends on your payment method:
| Payment Method | Refund Timeframe |
|---|---|
| Credit/Debit Cards | Up to 10 business days |
| Apple Pay | Up to 10 business days |
| International Cards | Up to 30 business days |
| PayPal | Up to 30 business days |
| AfterPay | Up to 20 business days |
| Zappos Gift Cards | Within 24 hours |
If you have any more questions about the returns, you can visit Zappos return policy on their website.
FAQs
Contact Zappos Customer Support
If you have any questions, Zappos’ customer support is available 24/7.
- Call: 1-800-927-7671
- Text: Send “CHAT” to 1-833-927-7898
- Live Chat: Available on the Zappos website
Final Thoughts
Zappos offers one of the best return policies! With free 365-day returns, easy UPS drop-offs, and helpful customer service, returning an item is stress-free. Just make sure your item is unworn, in original packaging, and within the return period to get your refund or exchange smoothly!
Have any questions? Contact Zappos, and they’ll be happy to help!
