Zappos Return Policy: Simplified

Zappos is a leading online retailer known for its exceptional customer service, vast selection of shoes, clothing, and accessories, and a 365-day return policy.

Shopping online at Zappos is fun and easy, but what if you need to return an item? With their customer friendly return policy, you don’t need to worry—returns are designed to be simple. This article will walk you through everything you need to know about the Zappos return policy, so you can handle returns with confidence.

Quick Overview of Zappos Return Policy

Return Policy in Detail

Return TimeFrame:

Zappos gives you a full 365 days (one year) to return your item. That means you don’t have to rush! However, the item must be in good condition, just like when you received it.

What Can You Return?

You can return most items to Zappos as long as:

• They are unworn and in the same condition as when you got them.
• They are in their original packaging (like the shoebox or bag they came in).
• Any security tags (if included) are still attached and undamaged.

Items that Cannot Be Returned

• Final Sale items (these are marked on the website and cannot be returned or exchanged).
• Damaged or worn items (unless they arrived that way).

How to make returns

Zappos makes returns easy! You have two ways to return an item:

Free UPS Drop-Off (No Printer Needed)

1. Start a Return on the Zappos website.
2. Fill in the details and select the item you want to return.
3. Get a QR Code (Zappos emails it to you).
4. Pack the Item in a shipping box.
5. Take It to a UPS Store and show them the QR code. They will print and attach the return label for free!

Free UPS Drop-Off (With Printed Label)

1. Start a Return on the Zappos website.
2. Fill in the details and select the item you want to return to generate the return label.
3. Print the Free Return Label at home.
4. Pack the Item and seal the box.
5. Attach the Label and drop it off at any UPS store.

Tip: If your order came in multiple boxes, you need to create a separate return label for each box.

If you checked out as a guest: To start your return, click the Order Number in any of your order-related emails (confirmation, shipping, or delivery).

Exchange Policy

If you prefer an exchange instead of a refund, Zappos offers two exchange options:

Self-Service Exchange

• If your item is eligible for a self-service exchange, you will see the option in your Zappos account.
• You can only exchange one item at a time per order.
• After making an exchange request, you may need to wait one hour before requesting another exchange from the same order.
• The replacement item will be shipped with free next-day shipping, except for orders going to Alaska, Hawaii, P.O. Boxes, military addresses (APO, FPO), or U.S. territories (like Guam and Puerto Rico), which will be shipped via USPS.
• The replacement item will be sent to the same shipping address used for the original order.

Customer Service Exchange

• If the self-service option is unavailable, you can contact Zappos to request an exchange.

Exchange Processing and Payment

• When you initiate an exchange, the funds from the original item are transferred to an e-Gift Card or Exchange Voucher.
• Zappos will apply the e-Gift Card or Exchange Voucher to the cost of the replacement item.
• You must return the original item in its original condition and packaging within 14 days using the provided free return label.
• If the original item is not received within 14 days, Zappos will charge your original payment method for the cost of the original item (less any refund if the replacement costs less).
• If you later return the replacement item, a refund will be issued to an e-Gift Card (if one was used) or to your original payment method (if an Exchange Voucher was used).

Refund Processing

• It can take up to 30 days for your return to be inspected and processed for a refund once received.
• Depending on your payment method, additional time may be needed for your financial institution to make funds available.

Gift Returns

Did you get a gift from Zappos that you don’t want? No problem!

• You can call Zappos Customer Service at 1-800-927-7671 for help.
• Zappos will issue a gift card refund instead of refunding the original purchaser.
• To process the return, you need the name, phone number, tracking number, or shipping address of the person who bought the gift.

Refunds

Once Zappos gets your return, they will inspect it and process your refund. This can take up to 30 days. The time it takes for your money to appear in your account depends on your payment method:

Absolutely! Here’s the section using bullet points for clarity, while still including all the important details:

Price Matching and Guarantee Policies

Price Matching Policy

• Eligibility:
  • Applies only to items found at a lower price on another qualifying retailer’s website before placing a Zappos.com order.
  • The item must be identical in brand, color, and size.
  • Existing orders are not eligible for price matching.
• How It Works:
  • Zappos will match the competitor’s retail price plus standard shipping fees.
  • Zappos will provide free standard shipping on the matched order.
  • To request a price match, call (877) 927-2332 or use the live chat feature to contact the Zappos Customer Loyalty Team.
• Exchange Policy:
  • If a customer exchanges a price-matched item for a different size, the original matched price will be honored.
  • This does not apply to exchanges for a different color.
• Exclusions:
  • Does not apply to auction sites, membership or club websites, outlet websites, non-U.S.-based websites, discount websites, or third-party marketplaces/resellers on Amazon.com.
  • Does not match site-wide promotional discounts, coupons, bundle offers, rebates, or mail-in offers from other retailers.
  • Price matches cannot be combined with certain other offers or discounts.
  • Price matches cannot be redeemed for cash.
  • Price matches do not apply to gift cards or previous purchases.
  • Applicable sales tax will be added to all orders.

Price Guarantee Policy

• Eligibility:
  • Applies if the price of an item purchased from Zappos.com within the last 10 calendar days is reduced on Zappos.com.
  • The item must still be available in the same brand, color, and size.
• How It Works:
  • Call (877) 927-2332 or use live chat to contact the Zappos Customer Loyalty Team to request a refund for the difference.
  • The difference, plus any applicable sales tax, will be refunded.
  • Discount codes or site-wide promotions offered after purchase are not eligible for price guarantee refunds.
• Exchange Policy:
  • If a customer exchanges an item that received a price guarantee refund for a different size, the reduced price will be honored.
  • This does not apply to exchanges for a different color.
• Refund Details:
  • Refunds are issued to the original payment method.
  • Price guarantee refunds cannot be combined with certain other offers or discounts.
  • Refunds do not apply to gift cards or shipping costs.
  • Other restrictions may apply.

Common Questions

Contact Zappos Customer Support

If you have any questions, Zappos’ customer support is available 24/7.

• Call: 1-800-927-7671
• Text: Send “CHAT” to 1-833-927-7898
• Live Chat: Available on the Zappos website

Final Thoughts

Zappos offers one of the best return policies! With free 365-day returns, easy UPS drop-offs, and helpful customer service, returning an item is stress-free. Just make sure your item is unworn, in original packaging, and within the return period to get your refund or exchange smoothly!

Have any questions? Contact Zappos, and they’ll be happy to help!

Please Note: Return policies can change over time. While this article aims to provide accurate information based on the policy at the time of writing, it’s always a good idea to double-check the return policy on official Zappos website for the most up-to-date return policy details. For any specific questions or situations not covered here, the official website or contacting Zappos Customer Service directly is the best resource.