WSS Return Policy: Simplified

If you’re a fan of shopping for sneakers and streetwear, you’ve probably heard of WSS, also known as Warehouse Shoe Sale. They offer a wide range of shoes, apparel, and accessories. But what happens if you buy something and need to return it?

Understanding the WSS return policy can help you feel more confident about your purchases. This guide will walk you through the details of their return process in very simplified way.

Key Points of WSS Return Policy

• Return Window: You can return items within 30 days of your original order date.
• Condition of Items: Items must be in their original state—this means they should be unworn, unwashed, and with all tags intact.
• Final Sale Items: Items marked as FINAL SALE cannot be returned or refunded.
• Special Items: Certain products, like Jordans purchased on release day, are not eligible for returns.
• Returning Online or Mobile App Orders in Store:
  • In-Store Returns Not Accepted: Unfortunately, WSS stores are unable to accept returns for items purchased online or via the mobile app.
  • Initiating Returns: However, you can still initiate a return online and ship back the item(s) you want to return.
  • Eligibility: To see if your order is eligible for return, please check the return policy.

How to Make a Return

Returning an item to WSS is fairly simple, but it’s important to follow the steps correctly to ensure a smooth process.

Step 1: Contact WSS for a Return Label

• You need to contact WSS with your order number, the item(s) you want to return, and the reason for return.
• WSS will provide you with a return shipping label or a QR code to drop off your return at a participating location.

Step 2: Prepare Your Package

• Pack the item securely in a sturdy box or sealable poly bag.
• Make sure the shipping label is clearly visible on the outside of the package.

Step 3: Send the Item Back

• Drop off your package at a FedEx location or other designated drop-off point if you received a QR code.
• If you decide to send the item back on your own, contact WSS for the correct return address and include the invoice number on the package.

Important Notes on the Return Process

• One Free Return Label: WSS offers one free return label per order. If you need to return multiple items, make sure to do it all at once.
• Incorrect Items: Double-check that you are returning the correct item(s). WSS is not responsible for items that are sent back in error, and no compensation will be provided for incorrect returns.
• Shipping Carrier: If you choose to use your own shipping method, WSS recommends using a carrier that offers tracking and insurance. They will not accept packages that arrive COD (Cash on Delivery).

Refund Process

Once WSS receives your return, they will process it within 3-5 days. Here’s what you need to know about refunds:

• Original Payment Method: Refunds will be sent back to your original form of payment, such as your credit card, Apple Pay, or PayPal.
• Processing Time:
  • Credit card, Apple Pay, or PayPal refunds take 3-5 business days.
  • Klarna refunds can take up to 14 days, and the refund might be processed in parts, mirroring your payment plan.
• Shipping Costs: Shipping costs are only refunded if there was a manufacturer defect or a shipping error.

Exchange Policy

WSS no longer offers exchanges. If you need a different item, you’ll need to return the unwanted item and place a new order. This ensures that the item you want is still in stock and can be shipped to you right away.

If you have any more questions about the returns, you can visit the WSS return policy on their website.

Contact Us

If you have any questions or need help with your return, WSS offers several ways to get in touch with their customer service team. Here’s how you can reach them:

• Live Chat:
  • Click the Live Chat button on the lower right-hand side of the WSS website to chat with a customer service representative in real-time.
  • Available: Monday – Sunday, 9 AM – 6 PM (PST).
• Phone:
  • Call WSS at 844-SHOP-WSS (844-746-7977) for assistance.
  • Hours: Monday – Sunday, 9 AM – 6 PM (PST).
• Email:
  • Send an email to help@shopwss.com with your questions or concerns.
  • They’ll respond as soon as possible to assist you.
• Send a Message:
  • Visit the Contact Us page on the WSS website and fill out the form with your details and message. WSS will get back to you as soon as they can.

No matter which method you choose, WSS is ready to help you with any issues or questions you might have about your return.

FAQs

Here are some common questions about WSS return policy, along with clear answers to help you out.

Wrapping Up

Understanding the WSS return policy can make your shopping experience smoother and more enjoyable. Remember, you have 30 days to make a return, and your item must be in its original condition. Always check the specific details for special items and bulk purchases.

If you follow the steps outlined above, you can confidently handle any returns without hassle.

Whether you’re shopping online or in-store, knowing these return guidelines will help you feel secure about your purchases from WSS.