Windsor Return Policy [US]: As easy as 1-2-3
Need to return a Windsor item? Learn the complete Windsor return policy, including return windows, refund options, and step-by-step instructions.
Shopping at Windsor is exciting, but sometimes you may need to return an item. Windsor, a popular fashion retailer known for its trendy and affordable women’s apparel, has a return policy with specific rules for different products.
This article explains everything you need to know about Windsor Return Policy, including time limits, refund methods, and important restrictions.
Windsor Return Policy Overview
| Return Type | Return Window | Refund Method | Key Conditions | Non-Returnables |
|---|---|---|---|---|
| Dresses | 14 days from delivery | Original payment method | Must be new, unworn, unwashed, with all tags attached and no signs of use (e.g., makeup, perfume, dirt). | Formal/special occasion dresses, final sale items, items discounted >30%. |
| All Other Eligible Items | 30 days from delivery | Original payment method | Must be new, unworn, unwashed, with all tags attached and no signs of use. Documentation (receipt/order confirmation) required. | Final sale items, items discounted >30%, fashion tape, adhesive bras/panties, pasties, earrings, cosmetics, lingerie. |
| Swimwear | 30 days from delivery | Original payment method | Must be new, unworn, unwashed, with all tags and hygienic liner intact. | Not specified as final sale, but hygiene liner must be in place. |
| Final Sale Items | No returns | No refund | Includes items discounted >30%, fashion tape, adhesive bras/panties, pasties, earrings, cosmetics, lingerie. | All listed final sale items. |
| Online Orders Returned In-Store | 30 days (14 days for dresses) | Original payment method | Free in-store returns at U.S. mainland stores only; not accepted at U.S. territories or Canada stores. Bring packing slip/order confirmation. | Final sale items, items discounted >30%, fashion tape, adhesive bras/panties, pasties, earrings, cosmetics, lingerie. |
| In-Store Purchases Returned In-Store | 30 days (14 days for full refund) | Original payment method (within 14 days), store credit (after 14 days) | Must be new, unworn, unwashed, with all tags attached. Receipt required. | Final sale items, items discounted >30%, fashion tape, adhesive bras/panties, pasties, earrings, cosmetics, lingerie. |
Additional Notes:
- Shipping and handling fees are non-refundable.
- Damaged or missing items must be reported within 14 days of delivery.
- Return process: Start online for mailed returns; in-store returns are free; Happy Returns ($4.95 fee).
- Exchanges: Only in-store, not online.
- Refund timing: Allow 7–10 business days after return processing.
How to Return an Item to Windsor
Windsor offers three return options:
1. Return in a Windsor Store (Free)
- Bring your item to any Windsor store.
- Refund will be issued to the original payment method.
- Not available for stores in U.S. territories or Canada.
2. Return via Happy Returns ($4.95 Fee)
- Start your return on Windsor’s Happy Returns portal.
- Enter your Order Number and Zip Code as shown in the below screenshot to initiate your return.
- Drop off your return at a Happy Returns Bar location.
- Refund will be processed once the return is verified.
3. Return by Mail ($7.95 Fee – U.S. Only)
- Use a prepaid return label from Windsor’s return portal.
- Package the item securely and mail it back.
- Refund will be processed after the return is received and verified.
International Return Policy
- Eligible items must be returned within 30 days of delivery.
- Special occasion & formal dresses must be returned within 14 days.
- Items must be new, unworn, unwashed, with tags attached.
- Swimwear must be unworn with the hygienic liner attached.
- Final sale items cannot be returned.
- Return shipping fees vary by country and will be calculated during the return process.
- Original shipping, duties, and taxes are non-refundable.
Return Processing Fees for International Orders
| Country | Return Processing Fee |
|---|---|
| Australia | AUD 20 |
| Brazil | BRL 100 |
| Canada | CAD 15 |
| Hong Kong | HKD 120 |
| Israel | ILS 100 |
| Japan | JPY 2000 |
| Korea | KRW 20000 |
| Mexico | MXN 300 |
| New Zealand | NZD 30 |
| Norway | NOK 200 |
| Qatar | QAR 100 |
| Saudi Arabia | SAR 100 |
| Singapore | SGD 20 |
| Taiwan | TWD 500 |
| UAE | AED 100 |
| UK | GBP 18 |
| Other Countries | USD $20 |
Refund Policy
- Refunds are processed within 7 business days of receiving the return.
- Refunds are issued to the original payment method.
- Depending on your bank, it may take up to 10 business days for funds to appear.
- Returns sent after the allowed time are not eligible for a refund.
- Return fees ($4.95 for Happy Returns, $7.95 for mail returns) are deducted from the refund amount.
Special Refund Rules
- PayPal & Amazon Pay refunds go back to the original account.
- ZIP Pay refunds are deducted from the outstanding balance.
Exchange Policy
- Windsor does not offer direct exchanges.
- If you want a different item, return the original and place a new order.
- If an item is unavailable online, check Windsor’s physical stores.
Windsor’s Right to Deny Returns
Windsor can inspect and deny returns if:
- The item doesn’t meet return conditions.
- A customer abuses the return policy.
- A customer repeatedly buys and returns large quantities.
Contact Windsor Customer Service
If you have any questions or need help with your return, you can contact Windsor’s customer service:
- Phone: 888-494-6376
- Email: Visit Windsor’s contact page
- Live Chat: Available 24/7 on the Windsor website
- Business Hours:
- Monday – Friday: 7 AM – 8 PM PT
- Saturday – Sunday: 9 AM – 6 PM PT
Common Questions
Final thoughts
Windsor return policy allows 14 days for dresses and 30 days for most other items. You can return items in-store for free, use Happy Returns for $4.95, or mail your return for $7.95. Refunds go back to the original payment method, but final sale items cannot be returned. Always check your items for wear or damage before sending them back!
Please Note: Return policies can change over time. While this article aims to provide accurate information based on the policy at the time of writing, it’s always a good idea to double-check the return policy on official Windsor website for the most up-to-date return policy details. For any specific questions or situations not covered here, the official website or contacting Windsor Customer Service directly is the best resource.
