Wayfair Return Policy: A Comprehensive Guide
Confused about Wayfair return policy? Get all your questions answered with our comprehensive guide on returns refunds and more”
Shopping online can be exciting, but sometimes things don’t go as planned. If you find yourself needing to return an item from Wayfair, it’s essential to understand their return policy. This article will break down everything you need to know about Wayfair Return Policy.
Overview of the Return Policy
| Policy Aspect | Details |
|---|---|
| Return Period | 30 days from delivery for most items. |
| Condition of Items | Must be in original, undamaged condition; packaging may be required based on the item. |
| Mattress Returns | 100-night trial; free returns for store credit; fees apply for refunds to original payment. |
| Large Appliances | Return within 48 hours if unopened and in original packaging; possible restocking fees. |
| Non-Returnable Items | Open Box items, clearance items, gift cards, custom orders, live plants, and certain dangerous goods. |
| Return Shipping Fees | Generally paid by the customer and deducted from the refund amount. |
| Refund Processing Time | 3-5 business days after the item is received at Wayfair’s Returns Cente |
General Return Policy
Wayfair accepts returns for most items within 30 days of delivery. Here are some important points to remember:
- Items must be in their original, undamaged condition.
- If the packaging is damaged, use a similar-sized box for the return.
- Items delivered disassembled should also be returned disassembled.
- If your item is not received at the Returns Center, Wayfair may reverse your refund.
- Returns cannot be made at Wayfair warehouses.
Mattress Return Policy
Buying a mattress online can be tricky, but Wayfair makes it easier with a 100-night free trial. Here’s how it works:
- If you don’t love your mattress within 100 nights, you can return it.
- You can choose to receive store credit or a refund to your original payment method, which may have a fee between $49 and $99.
Note: This policy excludes mattress toppers, crib mattresses, air mattresses, and open box mattresses.
Large Appliance Return Policy
For large appliances, you have a shorter window to return them:
- You must return large appliances within 48 hours of delivery.
- The appliance must not be installed and should be in its original packaging.
- Before installation, check for any damage and ensure the product name matches your order confirmation.
If you receive the wrong item or it arrives damaged, do not accept the delivery and contact Wayfair immediately.
Exchange Policy
Wayfair does not offer direct exchanges. However, you can:
- Return an item for store credit.
- Place a new order for the desired item.
Refunds are processed once the returned item is received at the warehouse.
Extended Holiday Return Policy
If you purchase items between November 1 and December 31, you have until January 31 to return them (excluding appliances).
Non-Returnable Items
Some items cannot be returned at all. These include:
- Open Box items
- Clearance items
- Gift cards
- Made-to-order or personalized items
- Items marked as “Non-Returnable”
- Live plants
- Certain dangerous goods like flammable liquids
How to Return an Item
If you change your mind about an item, here’s how to start a return:
- Log into your Wayfair account and go to “My Orders.”
- Select the item you want to return and choose the return option.
- Fill out the online form with your preferred refund method.
After submitting your request, you will receive an email with instructions on how to proceed.
Return Methods
Depending on your choice of return method, here’s what to expect:
- Drop-off: If you selected “Drop-off” as your return method, please drop it off at the nearest location of your selected carrier. For FedEx labels, check drop-off locations online. To see if your local drop-off location accepts QR codes, enter your zip code on their site.
- Pick-up: If you selected “Pick-up,” a partner carrier will come to pick up the item from your address. You will receive further communications regarding scheduling and a reminder email the day before collection.
You might also receive a special offer to keep the item at a discount instead of returning it. If you do not wish to accept this offer, you can decline and proceed with setting up a return.
For rug returns specifically, ensure that your rug is returned in its original condition and packaging or secure it using similar packaging if the original is unavailable
Return Shipping Fees
Wayfair expects customers to pay for return shipping costs, which will be deducted from your refund. The cost may vary based on:
- The location of the return
- The size and weight of the item
- The selected return method
Delivery fees from your original order are not refunded if you decide to return an item.
Refund Process
Refunds are initiated once Wayfair receives your returned item at their Returns Center. Here’s what to expect:
- Refunds typically take 3–5 business days to process after receipt.
- In some cases, it may take up to two weeks.
Reporting Damaged or Missing Parts
If your item arrives damaged or has missing parts:
- Report it within 30 days of delivery (3 days for full-service deliveries).
- Provide photos of the damage or defect when submitting your report.
Wayfair will need this information to resolve the issue effectively. For more details on Damaged Items or missing Parts you may visit their website.
What Can I Expect Once I’ve Set Up a Return?
Once you’ve set up a return with Wayfair:
- You will receive confirmation via email with detailed instructions based on your selected return method.
For example:
FedEx Drop-Off
- Use original boxes or similar-sized boxes.
- Remove old labels and print off new labels.
FedEx Pickup
- Print and attach new labels securely.
Large Parcel Pickup Options
You can choose various pickup options based on convenience:
- Outside Your Front Door Pickup: No need to be home; items are collected from outside.
- Inside Your Doorway Pickup: Carrier collects items from inside; expect a call 30 minutes before pickup.
- Room of Choice Pickup: Carrier collects items from any room; expect a call before arrival.
- White Glove Pickup: Carrier disassembles items for you; expect a call before pickup.
If you have any more questions about the returns, you can visit the return policy on their website.
Contacting Wayfair
If you have any questions or need assistance regarding Wayfair’s return policy, their customer care team is there to help! You can reach them by following methods:
- Phone: Call at 844-931-1195. The customer service team is available to assist you until 6:00 PM ET.
- Live Chat: Visit their website and use the live chat feature for immediate assistance.
- Email Support: For non-urgent questions, you can send them an email through the contact form on their website. They respond within 24 hours.
FAQs
Summary
Understanding Wayfair return policy can make returning items easier and less stressful. Always keep track of deadlines and conditions so that you can shop confidently!
