Warby Parker Return Policy: Simplified

Warby Parker is a popular eyewear company known for its stylish glasses and easy shopping experience. One of the key aspects that make shopping with them enjoyable is their return policy. Warby Parker return policy ensures that customers can shop confidently, knowing they have options if their purchase doesn’t meet their expectations.

Return Policy Overview

Here’s a quick summary of the return policy:

Key Details of the Policy

Here’s a closer look at what makes their policy customer-friendly:

30-Day Return and Exchange Policy

• Applies to:
  • Prescription and non-prescription glasses.
  • Sunglasses.
  • Accessories.
  • Contact lenses (in unopened packaging).
• How it works:
  • You have 30 days from your purchase or delivery date to return or exchange your items.
  • Returns and exchanges are free, meaning there are no extra charges.

Six-Month Scratch-Free Guarantee

• If the lenses of your prescription glasses or sunglasses get scratched within six months of purchase, Warby Parker will replace them for free.
• This guarantee doesn’t apply to non-prescription glasses.

How to Return or Exchange

Warby Parker offers multiple ways to handle returns or exchanges:

• Online:
  • Visit the Warby Parker Returns page. Fill in the Order Number and Billing Zip Code as shown in the below screenshot and follow the instructions.
  • Prepare Your Package:
    • Make sure your glasses are in good condition.
    • Pack them securely to avoid damage during shipping.
  • Ship It Back:
    • Use the prepaid shipping label provided by Warby Parker.
    • Drop off your package at the nearest shipping location.
  • Refunds and Credits:
    • Once Warby Parker receives your returned items, they will process your refund.
    • Refunds go back to the original payment method.

• In-store:
  • Visit any Warby Parker store to start your return or exchange.
• Contact customer service:
  • Call: 888-492-7297 (8 a.m. – 11 p.m. ET daily).
  • Email: help@warbyparker.com.
  • Chat: Available on their website.

Step-by-Step Guide for Returns and Exchanges

Returning Glasses or Sunglasses

1. Check the condition: Make sure the items are in like-new condition.
2. Initiate the return: Go online, visit a store, or contact customer service.
3. Send the items back: Use the free return shipping label or hand them over in-store.
4. Get your refund: Refunds are credited to the original payment method once the items are received.

Returning Contact Lenses

• Only unopened, undamaged contact lens boxes are eligible.
• If your lenses are defective, you can still return them.
• Warby Parker will process a full refund or exchange.

Exchanges

• Start an exchange by contacting Warby Parker.
• You can switch to a different style, color, or size within 30 days.

Refund Policy

• Refunds go back to your original payment method.
• Gift cards are non-refundable.
• Refunds for returns made using the Contacts Annual Supply Bonus may include a reissued credit for future use (if still valid).

Special Situations

Contact Lenses Annual Supply Bonus

• If you used your Contacts Annual Supply Bonus for glasses and want to return them:
  • Warby Parker will reapply the credit to your account for future purchases.
  • If only part of your order is returned, the credit is split proportionally and reissued.

Lens Replacement Service

• Need new lenses for your Warby Parker glasses? Here’s how it works:
  1. Bring your frames to a Warby Parker store.
  2. Opticians will inspect the frames to ensure they’re in good condition.
  3. Your frames will be sent to Warby Parker’s optical lab for new lenses.
  4. Expect your refreshed glasses in 10–15 business days.
• Cost for replacements:
  • Scratched lenses (under 6 months): Free.
  • Other lens replacements: Starting at $65 for glasses and $155 for sunglasses.

If you have any more questions about the returns, you can visit Warby Parker returns policy on their website.

FAQs

Final Tips

• Keep all original packaging, especially for contact lenses.
• Act within the 30-day return window to ensure hassle-free returns or exchanges.
• For scratched lenses, remember to use the six-month replacement guarantee.
• If you have questions, reach out to Warby Parker’s customer service team. They’re available every day from 8 a.m. to 11 p.m. ET.

Summary

Warby Parker’s return policy is designed to make shopping easy and worry-free. With a generous 30-day window for returns and exchanges, free shipping on returns, and a no-scratch guarantee on lenses, customers can feel confident in their purchases. Whether you’re buying glasses or contact lenses, knowing that you have options if something doesn’t work out is reassuring.

If you have any further questions about the return policy or need assistance, Warby Parker’s customer service team is available daily from 8 a.m. to 11 p.m. ET via phone or email.