Warby Parker Return Policy: Simplified

Warby Parker is a popular eyewear company known for its stylish glasses and easy shopping experience. One of the key aspects that make shopping with them enjoyable is their return policy.

Warby Parker return policy ensures that customers can shop confidently, knowing they have options if their purchase doesn’t meet their expectations.

Warby Parker Return Policy Overview

Here’s a quick look at the most important points of the Warby Parker return policy. This table will help you understand the basics at a glance.

Returns and Exchanges: What’s Allowed and in What Condition

• Prescription and Non-Prescription Glasses & Sunglasses
  • Can be returned or exchanged within 30 days of purchase.
  • Items can be tried on and lightly used, but must be in good condition (not damaged by misuse).
  • Damaged frames can be exchanged within 30 days.
  • Scratched prescription eyeglass and sunglass lenses are covered by a six-month, no-scratch guarantee for a free replacement.
• Non-Eyewear Accessories (like cases or cloths)
  • Can be returned or exchanged within 30 days.
  • Should be unused or in like-new condition.
• Contact Lenses
  • Must be in original, unopened packaging to be eligible for return or exchange.
  • If contact lenses arrive damaged or are defective, they can be returned even if opened.
  • Opened contact lenses that are not defective cannot be returned.
• Gift Cards
  • Not eligible for return or refund.
• Refunds
  • Always credited to the original payment method.
• Special Credits (Contacts Annual Supply Bonus)
  • If used for a purchase and you return part or all of the order, the credit is reissued for the returned portion and expires 90 days after your contact lens order shipped.

This structure gives a clear, item-by-item breakdown, specifying the required condition for each type of return or exchange

How to Return or Exchange

Warby Parker offers multiple ways to handle returns or exchanges:

Returning it Online

• Visit the Warby Parker Returns page. Fill in the Order Number and Billing Zip Code as shown in the below screenshot and follow the instructions.
• Prepare Your Package:
  • Make sure your glasses are in good condition.
  • Pack them securely to avoid damage during shipping.
• Ship It Back:
  • Use the prepaid shipping label provided by Warby Parker.
  • Drop off your package at the nearest shipping location.
• Refunds and Credits:
  • Once Warby Parker receives your returned items, they will process your refund.
  • Refunds go back to the original payment method.

In Store

Visit any Warby Parker store to start your return or exchange.

Contact customer service:

• Call: 888-492-7297 (8 a.m. – 11 p.m. ET daily).
• Email: help@warbyparker.com.
• Chat: Available on their website.

Exchanges

• Start an exchange by contacting Warby Parker.
• You can switch to a different style, color, or size within 30 days.

Refunds

• Refunds go back to your original payment method.
• Gift cards are non-refundable.
• Refunds for returns made using the Contacts Annual Supply Bonus may include a reissued credit for future use (if still valid).

What If I Ordered Multiple Frames with a Credit?

If you used the Contacts Annual Supply Bonus for an order with multiple frames, the savings are split between the frames. If you want to exchange or return just one or some of the frames, the credit you get back will be proportional to the savings applied to the returned frames. The credit will expire on the same date as the original credit, which is 90 days after your contacts order shipped.

Special Situations

Contact Lenses Annual Supply Bonus

• If you used your Contacts Annual Supply Bonus for glasses and want to return them:
  • Warby Parker will reapply the credit to your account for future purchases.
  • If only part of your order is returned, the credit is split proportionally and reissued.

Lens Replacement Service

• Need new lenses for your Warby Parker glasses? Here’s how it works:
  1. Bring your frames to a Warby Parker store.
  2. Opticians will inspect the frames to ensure they’re in good condition.
  3. Your frames will be sent to Warby Parker’s optical lab for new lenses.
  4. Expect your refreshed glasses in 10–15 business days.
• Cost for replacements:
  • Scratched lenses (under 6 months): Free.
  • Other lens replacements: Starting at $65 for glasses and $155 for sunglasses.

If you have any more questions about the returns, you can visit Warby Parker returns policy on their website.

What If My Glasses Need Repairs?

Warby Parker doesn’t have a formal repair program, but they can still help in a few ways:

• Within 30 Days: If your frames are damaged within 30 days, you can exchange them for a new pair.
• Adjustments: Most retail locations can adjust your frames if they’re loose or uncomfortable.
• Replacement Parts: If you need new screws or nose pads, you can ask for them at any store

How to contact Warby Parker for Help?

For any questions or assistance regarding your order, returns, or general inquiries, Warby Parker’s customer support team is ready to help. You can reach out through the following channels:

• Chat with us: Visit the Warby Parker website and use the live chat feature for instant support.
• Call us: Dial 888.492.7297 (8 a.m.–11 p.m. ET daily) to speak directly with a customer service representative.
• Email us: Send your questions to help@warbyparker.com for a prompt response.

Warby Parker is committed to providing clear, accessible, and helpful customer service for all your eyewear needs

Common Questions

Final Tips

• Keep all original packaging, especially for contact lenses.
• Act within the 30-day return window to ensure hassle-free returns or exchanges.
• For scratched lenses, remember to use the six-month replacement guarantee.
• If you have questions, reach out to Warby Parker’s customer service team. They’re available every day from 8 a.m. to 11 p.m. ET.

Summary

Warby Parker’s return policy is designed to make shopping easy and worry-free. With a generous 30-day window for returns and exchanges, free shipping on returns, and a no-scratch guarantee on lenses, customers can feel confident in their purchases. Whether you’re buying glasses or contact lenses, knowing that you have options if something doesn’t work out is reassuring.

If you have any further questions about the return policy or need assistance, Warby Parker’s customer service team is available daily from 8 a.m. to 11 p.m. ET via phone or email.

Please Note: Return policies can change over time. While this article aims to provide accurate information based on the policy at the time of writing, it’s always a good idea to double-check the return policy on official Warby Parker website for the most up-to-date return policy details. For any specific questions or situations not covered here, the official website or contacting Warby Parker Customer Service directly is the best resource.