Walgreens Return Policy: Simplified

Welcome to our guide on Walgreens return policy! In this article, we’ll explain everything you need to know about returning items to Walgreens.

Walgreens is committed to customer satisfaction. If you’re not happy with a purchase, Walgreens offers a return policy that lets you return or exchange eligible items.

Whether you bought something in-store or online, we’ll break down the process in a way that’s easy to understand.

Walgreens Return Policy

• Eligible Items: You can return items purchased at Walgreens or on Walgreens.com within 30 days of purchase. You must have the original receipt or order number.
• Walgreens Brand Products: If you are not completely satisfied with any Walgreens brand product, you can return the unused portion for a full refund, including shipping costs.
• Verification Process: All returns and exchanges are subject to verification and applicable laws. Walgreens reserves the right to limit or refuse returns or exchanges for health or safety risks, policy abuse, or fraudulent activity.
• Policy Changes: Walgreens may change its return policy at any time.

Items Not Eligible for Return

Certain items cannot be returned, including:

• Gift cards, pre-paid cards, and phone cards
• Mobile phones
• Bathing suits and underwear
• Earrings
• Sexual wellness items
• Seasonal products
• Hazardous materials (hazmat items)

Oversized Items

For large items like electric wheelchairs, scooters, lift chairs, and oversized home medical equipment:

• Do not return these items to a store.
• Contact Customer Care at 1-877-250-5823 for special return instructions.

Special Cases

• Hearing Aids: Can be returned within 45 days of purchase.

Pharmacy Returns

• Shipped Prescriptions: By law, Walgreens cannot accept returns of prescription products for reuse or resale. If there’s an error in your prescription, call Customer Service at 1-877-250-5823.
• In-Store Prescriptions: If you believe there’s an error in your prescription, contact the store where you received it.

Contact Lenses Returns

• When You Can Return: You can return contact lenses if Walgreens sent the wrong lenses, if the lenses are damaged or defective, or if you ordered the wrong prescription.
• Return Conditions: Returns are accepted for unopened, unexpired, and undamaged boxes of in-stock contact lenses in the original packaging.
• Return Process: Use the website www.wgreturns.com to generate a USPS return label. Include a copy of the original invoice and circle the items you are returning.
• Made-to-Order Lenses: These are not returnable.
• Other Contact Lens Products: Return items like solutions and accessories to any Walgreens store within 30 days of purchase with the original packaging and receipt.

Photo Center Returns

• Satisfaction Guarantee: If you are not happy with your digital prints or photo products, Walgreens will provide a full replacement or refund, subject to return verification.
• Online Orders: For orders picked up at a store, visit the store for returns or exchanges. For mail orders, email service@photo.walgreens.com or call 1-866-264-2910.

Returning Online Purchases

• In-Store Returns: Bring the product, receipt, or order number to any Walgreens store within 30 days for an immediate refund or exchange.
• Walgreens return policy No Receipt: Returns without a receipt are subject to store management approval and may be refunded as a gift card. Check your online account for order details if you don’t have the receipt.
• Damaged Products: If an item arrives damaged, contact Customer Service at 1-877-250-5823 for a refund.

Printing Your Receipt

To print a copy of your receipt:

1. Go to www.walgreens.com and log in to your account.
2. Hover over “Purchases” and select “Purchase History.”
3. Click on the order number of the receipt you want to print.
4. On the order details page, click on the “Print” or “PDF” icons.

For any further queries regarding the Walgreens Return Policy, you may visit returns page on their website.

Contact Information

For any questions about returns, call Walgreens Customer Service at 1-877-250-5823.

FAQs

By following these guidelines, you can easily navigate Walgreens return policy and ensure a smooth return process. Your satisfaction is important, and Walgreens aims to make returns as hassle-free as possible.