Walgreens Return Policy: Simplified

Walgreens is a well-known pharmacy and retail chain found in neighborhoods all across the United States. Whether you shop in-store or online, knowing how their return policy works can save you time, money, and stress if something you buy doesn’t work out.

Walgreens Return Policy At a Glance

Here’s a quick table to help you see the most important details about returning items to Walgreens:

How Walgreens Returns Work

Returning Most Items

• You can return or exchange most items bought at Walgreens or on Walgreens.com at any Walgreens store within 30 days of purchase.
• Bring your original receipt or order number. This is the fastest way to get your money back to your original payment method.
• If you paid with check or PayPal, you’ll get cash back.
• Taxes are refunded at your local rate.

If you don’t have a receipt, don’t panic! The store manager can approve a return, but you’ll usually get a Walgreens gift card instead of cash or credit back to your card

Walgreens Brand Products

Walgreens stands by its own products. If you’re not completely happy, you can return the unused portion—even if you opened it—and get a full refund, including shipping if you ordered online. That’s a nice guarantee.

Online Orders

• Online orders (from Walgreens.com or the Walgreens App) should be returned to a Walgreens store.
• Bring your product, receipt or order number, and payment method.
• If you can’t find your receipt, check your online account under Purchase History to print one1.
• If your item arrived damaged, call Customer Service at 1-877-250-5823 for help

Printing Your Receipt

To print a copy of your receipt:

1. Go to www.walgreens.com and log in to your account.
2. Hover over “Purchases” and select “Purchase History.”
3. Click on the order number of the receipt you want to print.
4. On the order details page, click on the “Print” or “PDF” icons.

Items Without a Receipt

• Returns without a receipt are up to the store manager.
• You’ll usually get a refund as a Walgreens gift card.
• Bring a valid photo ID to help verify your purchase

Oversized or Bulky Items

If you bought something big, like an electric wheelchair, scooter, or lift chair, don’t bring it to the store! Instead, call Customer Care at 1-877-250-5823 for special return instructions

Restricted and Non-Returnable Items

Some items can’t be returned, including:

• Gift cards, pre-paid cards, phone cards, mobile phones
• Bathing suits, underwear, earrings, sexual wellness items
• Seasonal products, hazmat items, COVID-19 testing kits1

Special Return Categories

Pharmacy Items

• By law, prescription medications cannot be returned for reuse or resale.
• If Walgreens made a mistake with your prescription, call Customer Service at 1-877-250-5823 for help.

Contact Lenses

• Contact lenses can be returned if they are unopened, unexpired, undamaged, and in original packaging.
• You can return them if Walgreens sent the wrong lenses, they’re damaged, or you ordered the wrong prescription.
• Made-to-order lenses cannot be returned.
• Use www.wgreturns.com to generate a USPS return label for contact lens returns. Include a copy of your invoice and circle the product(s) you’re returning.

Contact Lens Accessories

• Items like solutions and cases can be returned to any Walgreens store within 30 days with your receipt1.
• Without a receipt, the return may be processed by mail within 14 days.

Hearing Aids

• Hearing aids can be returned within 45 days of purchase1.

Walgreens Photo Orders

• Walgreens Photo offers a 100% satisfaction guarantee.
• If you’re not happy with your digital prints or photo products, you can get a replacement or full refund.
• For orders picked up in-store, go back to the store.
• For mail orders, email service@photo.walgreens.com or call 1-866-264-2910 (available 24/7)1.

Cosmetics and Electronics

• Returns for cosmetics and electronics are handled at the store manager’s discretion.
• Usually, you’ll get a Walgreens gift card if approved1.

How to Contact Walgreens for Help

If you need help with a return or have questions, here’s how to reach Walgreens:

• Phone: Call Customer Care at 1-877-250-5823 for general returns, oversized items, or pharmacy issues1.
• Photo Orders: Email service@photo.walgreens.com or call 1-866-264-2910 (available 24/7) for photo product returns1.
• In-Store: Visit your local Walgreens and ask for help at the customer service counter.

Pro Tips for Hassle-Free Returns

Here are a few expert tricks I’ve picked up to make your Walgreens returns as smooth as possible:

• Save Your Receipts: Keep your receipts or order numbers handy. I like to snap a photo or use Walgreens’ online account to keep track.
• Check the Product Page: Some items have special return rules. Always double-check before you buy, especially for electronics or seasonal items.
• Be Polite and Patient: Store employees want to help, but some returns are up to the manager. A friendly attitude goes a long way.
• Don’t Open Everything: If you’re not sure you’ll keep an item, leave it in its original packaging until you decide.
• Use the Right Channel: Oversized items and certain returns (like contact lenses) need to be handled by phone or online, not in-store.

For any further queries regarding the Walgreens Return Policy, you may visit returns page on their website.

Common Questions

Summary

Returning items to Walgreens is pretty simple if you follow the rules and keep your paperwork. I always say, “When in doubt, ask for help!” With their clear policy and helpful staff, you can shop with confidence knowing you have options if something doesn’t work out.

Please Note: Return policies can change over time. While this article aims to provide accurate information based on the policy at the time of writing, it’s always a good idea to double-check the return policy on official Walgreens website for the most up-to-date return policy details. For any specific questions or situations not covered here, the official website or contacting Walgreens Customer Service directly is the best resource.