VICI Return Policy: Simplified

Welcome to our guide on VICI return policy. This article will help you understand how to return items to VICI, what items you can return, and how to get store credit. We will also cover how to exchange items and what to do if your items arrive damaged or defective.

Overview of VICI Return Policy

VICI makes it easy to return items within 30 days of receiving them. Here are the key points:

• Return Window: You have 30 days from when you receive your items to initiate a return.
• Condition: Items must be unworn, unwashed, and in the condition you received them.
• Store Credit Only: Returns are accepted for store credit only, not refunds.
• Free Returns: VICI offers free returns for customers in the U.S. and Canada.
• Exclusions: Some items cannot be returned (details below).

Holiday Return Policy

• Effective date: November 23, 2024
• Purchases made in-store or online after this date are eligible for return until January 8, 2025 (two weeks after Christmas).
• Items purchased before November 23, 2024, are not covered by the holiday policy.
• Full-priced items are eligible for store credit only.
• Refunds to the original method of payment are not available.

Steps to Return an Item

Returning an item to VICI is simple. Here’s how you do it:

1. Visit the Returns Center: Go to the VICI Returns Center online.
2. Enter Your Information: Type in your order number and zip code as shown in the image below. This helps VICI find your order and make sure you are returning the right items.

3. Select Items: Choose the items you want to return from your order.
4. Choose a Return Method: Pick between dropping off at a Return Bar or using a prepaid shipping label. Return Bars are special places where you can drop off your return without needing to pack it yourself. If you choose the prepaid shipping label, you will need to pack and send the items yourself.
5. Get Your Return Label: You will receive a QR code for the Return Bar or a prepaid UPS shipping label via email.
6. Send Back Your Items: Drop off your items using the method you selected. If you chose the Return Bar, take your items there. If you chose the prepaid shipping label, pack your items and drop them off at a UPS location.

Items Not Eligible for Return

Some items cannot be returned or exchanged. These include:

• Final Sale Items
• Last Chance Sale Items
• Flash Sale Items
• Style Steals Items
• All Accessories (like jewelry, hats, scarves, sunglasses, belts, and handbags). Accessories cannot be returned or exchanged for safety and hygiene reasons.

Receiving Your Store Credit

When you return an item, you will get store credit. Here’s how it works:

• E-Gift Card: You will receive an e-gift card by email after your return is accepted. This card can be used to shop on VICI’s website.
• Instant Credit: The store credit is issued instantly once your return is processed.
• Never Expires: The store credit does not expire. You can use it whenever you want.

How to Exchange an Item

If you need a different size, you can exchange items with VICI. Here’s how:

1. Visit the Returns Center: Go to the VICI Returns Center online.
2. Enter Your Information: Type in your order number and zip code.
3. Select Items: Choose the items you want to exchange from your order.
4. Choose a New Size: Select the new size you want. Make sure the new size is available.
5. Choose a Return Method: Pick between dropping off at a Return Bar or using a prepaid shipping label.
6. Get Your Return Label: You will receive a QR code for the Return Bar or a prepaid UPS shipping label via email.
7. Send Back Your Items: Drop off your items using the method you selected.

Note: Exchanges are only for the same item in a different size and can only be done once per item.

What to Do If Your Item Arrives Damaged or Defective

If you receive a damaged or defective item, VICI will help you fix it. Here’s what to do:

1. Contact Customer Care: Email VICI’s customer care team at customercare@vicicollection.com within 48 hours of receiving the damaged item.
2. Provide Details: Give details about the damage or defect.
3. Resolution: VICI will work with you to resolve the issue quickly.

Special Cases: Klarna, Afterpay, and Shop Pay

If you used Klarna, Afterpay, or Shop Pay, the return policy is slightly different:

• Store Credit Only: Returns are accepted for store credit only.
• Installments: If you return items but have not finished paying off your installments, you still need to complete the payments.
• E-Gift Card: You will receive an e-gift card for the returned item’s value.

For any questions about payments, contact the support teams of Klarna, Afterpay, or Shop Pay.

Contact Information

If you need help, VICI’s customer care team is available:

• Email: customercare@vicicollection.com
• Chat: Available Monday to Friday, 7AM – 5:30PM PT

Visit the returns page on VICI website for more details on their return policy.

FAQs

Summary

Understanding VICI’s return policy helps you shop with confidence. Always check the condition of your items, know which items cannot be returned, and remember to initiate returns within 30 days.

Follow the steps provided for a smooth return or exchange experience. Happy shopping!