Value Village Return and Exchange Policy: The Simple Guide
Value Village return and exchange policy: Learn how to exchange clothes and shoes within 14 days with original receipts and tags
Value Village is a well-known thrift store chain where you can find secondhand clothes and shoes at affordable prices. But what if you buy something that doesn’t fit?
Here’s a clear, easy-to-follow guide to Value Village’s official exchange policy in the United States, based only on information from their website.
Value Village return and exchange policy overview
| Policy Detail | What You Need to Know |
|---|---|
| Return Window | Value Village doesn’t offer any returns |
| Exchange Window | 14 days from purchase |
| Eligible Items | Clothing and shoes only |
| Ineligible Items | All other sales are final (see list below) |
| Condition | Original price tags attached |
| Receipt Required | Yes |
| Refunds | No refunds; exchanges only |
| Exchange Value | Credited toward same-day purchases |
What Can You Exchange?
You can exchange clothing and shoes if:
- You return them within 14 days of purchase.
- The original price tags are still attached.
- You have the receipt.
When you bring back eligible items, you must select your replacement(s) during the same visit. The value of your return will be credited toward your new same-day purchase.
What Can’t You Exchange or Return?
All other sales are final. This means you cannot exchange or return the following:
- Books and media items
- Bed and bath
- Toys
- Furniture
- Jewelry
- Accessories
- Collectibles
- Housewares
- Sports equipment
- Electronics
- Bag wall items
- Lamps
- Luggage
- Tools
- Gardening items
- Seasonal items
- Items tagged OLI (Other Large Items)
If you buy any of these, make sure you really want them before you pay.
How to Make an Exchange: Step-by-Step
- Keep Your Receipt:
Don’t lose your receipt! You’ll need it to exchange anything. - Leave the Tags On:
Only items with the original price tags attached are eligible. - Act Fast:
Bring your clothing or shoes back within 14 days of the purchase date. - Go to the Store:
Bring your item(s), receipt, and tags to the Value Village location where you bought them. - Exchange on the Spot:
You must pick out your replacement items during the same visit. The value of your exchange will be credited toward your new same-day purchase.
Important Details & Tips
- No Refunds: Value Village does not offer cash refunds or store credit—only same-day exchanges for clothing and shoes.
- No Exceptions for Final Sale Items: All other categories are strictly final sale.
- No Store Credit: If you don’t find something to exchange for during your visit, you cannot get a voucher or store credit for later.
- Discounted Items: If you exchange an item purchased at a discount, you’ll receive the discounted value as credit toward your exchange.
How to Contact Value Village for Help
- In-Store: Ask a staff member or manager for help with your exchange.
- Email: Visit the Value Village Contact Us page and send them an email with your questions.
Common Questions
Pro Tips for Hassle-Free Exchanges
- Try On Before You Buy: Since there are no refunds, make sure you’re happy with your choice before purchasing.
- Keep Receipts Safe: Store your receipt somewhere you won’t lose it until you’re sure about your items.
- Check Tags: Don’t remove tags until you’re sure you want to keep the item.
- Shop Mindfully: Remember, most items are final sale—double-check before you pay.
Final Thoughts
Value Village policy is simple: only clothing and shoes can be exchanged within 14 days with a receipt and tags attached. Everything else is final sale. There are no refunds or store credits. Always check your items and receipts before leaving the store, and ask staff if you’re unsure about the policy.
Happy thrifting!
Please Note: Return policies can change over time. While this article aims to provide accurate information based on the policy at the time of writing, it’s always a good idea to double-check the return and exchange policy on official Value Village website for the most up-to-date return policy details. For any specific questions or situations not covered here, the official website or contacting Value Village Customer Service directly is the best resource.
