Urban Outfitters Return Policy: The Complete Guide (Updated for 2025)

Urban Outfitters is a go-to destination for trendy clothing, home goods, and lifestyle items. But what if something doesn’t fit or just isn’t quite right? Whether you ordered online or shopped in-store, this guide will walk you through Urban Outfitters return policy step-by-step — so you know exactly how to get your money back or make an exchange with ease.

Overview of Urban Outfitters Return Policy

Here’s a quick snapshot of the essentials:

Non-Returnable and Final Sale Items

Not everything from Urban Outfitters is eligible for return or exchange. Some items are marked as final sale, and once purchased, they’re yours to keep — no returns, no exchanges.

Here’s what cannot be returned:

• Made-to-order furniture
  (These are customized just for you and cannot be exchanged or refunded.)
• Sale-on-sale items
  (That’s when a sale item gets an extra discount during checkout.)
• Deep-discounted items ending in $0.95
  (For example, if the final price is $19.95 — it’s considered final sale.)

Urban Outfitters will not accept any returns or exchanges on these types of items, whether bought online or in-store.

Tip: Always double-check the product page or your receipt. If something is marked “final sale,” it will usually say so clearly.

Returns or Exchanging Online Orders

Urban Outfitters gives you a few simple ways to return or exchange online purchases — whether you want to mail it back, drop it at a store, or use your own shipping method. Just make sure your items are unused, with tags still attached, and return them within 30 days of delivery for a refund.

Return by Mail (Using Prepaid Label)

This is the easiest and most common method. Here’s how it works:

1. Start Your Return
   • Log into your Urban Outfitters account and go to Order History.
   • Select the order and click “Create a Return or Exchange.”
   • If you checked out as a guest, use the Order Status page instead. The screenshot of the same is shared below. Enter the order details and follow the steps.

2. Print the Prepaid Shipping Label
   • Follow the instructions to download and print your return label.
   • You’ll also get an email with tracking info and a copy of the label.
3. Pack and Ship Your Item
   • Pack your item securely, remove or cover any old shipping labels, and attach the new one.
   • Drop it off at any authorized location for the carrier listed on the label or schedule a pickup.

If you’re returning items from multiple orders, include the packing list or confirmation email for each.

Refund Timeline and Fees

• A $5 restocking fee will be deducted from your refund for most mailed returns.
• Once your return arrives, it takes about 1–2 weeks to process.
• Refunds will appear in your account 1–3 business days after processing.
• Urban Outfitters is not responsible for items that weren’t purchased from them — double-check your package before mailing it!

Return to a Store

If you’d rather skip the mail, you can bring your item to any U.S. or Canadian Urban Outfitters store.

Here’s what you’ll need:

• Your item (in unused condition)
• Your receipt, packing slip, or order confirmation email

You’ll get a refund to your original form of payment if it’s within 30 days, or store credit if it’s past 30 days.

Note:

• You can’t return UO MRKT items or international orders to stores.
• European stores do not accept returns from UrbanOutfitters.com.

Return Using Your Own Shipping Method

Want to send it back without using Urban’s prepaid label? You can do that too.

Ship your item to:

Urban Outfitters  
Attn: Returns Department  
10901 State Ave  
Kansas City, KS 66109  
USA

Be sure to:

• Use a trackable and insured shipping method.
• Include your order number on the label.
• Keep your tracking number until your refund is issued.

Urban Outfitters is not responsible for lost or stolen returns sent this way. Also, do not send returns COD — they won’t be accepted.

Refunds will still have the $5 restocking fee, and processing takes the same amount of time: 1–2 weeks, with funds credited back in 1–3 business days.

Exchanges

Want to swap your item for a different size or color? You can start an exchange the same way you’d begin a return — through your Order Details page.

Here’s what to know:

• Exchanges must be sent back within 30 days to avoid being charged.
• Once received, your replacement will ship within 1–2 weeks.
• Original shipping fees and handling charges are non-refundable.

Returning Gifts

You can return gifts either online or at a UO store. Here’s what to know:

• Refunds for gifts are issued via UO e-gift card.
• If you’re not the original purchaser, you may need to contact customer service with the order number or recipient details.

Returning In-Store Purchases

• Take your item and receipt to any Urban Outfitters store.
• Refunds are usually processed in 1–3 business days to your original payment method.

Special Return Cases

UO MRKT Items

Urban Outfitters now hosts third-party sellers through UO MRKT. These items:

• Can’t be returned to UO stores or through UrbanOutfitters.com
• Must be returned directly to the seller
• Usually come with a prepaid return label

🔎 Not sure if your item is from UO MRKT? Look for the UO MRKT badge above the “Add to Bag” button.

If you’re missing a return label or unsure what to do:

• Visit your Order Details page
• Contact the UO MRKT seller for instructions

Damaged or Incorrect Items

If something arrived damaged, defective, or just wrong:

• Initiate a return via your order details page
• You must report issues within 30 days of the shipping date
• You can also contact customer service for further help.

Returning Furniture

Furniture has its own return process and rules:

Key Points:

• Must be returned within 30 days
• Made-to-order furniture cannot be returned or exchanged
• A 15% restocking fee applies to select items (check product page for exact info)
• You must pay for return shipping

Return Instructions:

If delivered by truck, contact:

• furniture@urbanoutfitters.com
• (800) 732-2306
  (Mon–Fri: 8am–10pm EST, Sat: 8am–5pm EST)

If delivered by UPS, you can:

• Request a return label by contacting the email or number above, or
• Mail it to:

Urban Outfitters Returns  
501 Windy Ridge Road  
Indiana, PA 15701  
USA

Keep your tracking number! UO isn’t responsible for lost returns.

Final Sale Items

Urban Outfitters has a list of items that cannot be returned or exchanged. These include:

• Made-to-order furniture
• Sale items purchased with an extra discount
• Items ending in $0.95

These products are final sale, so be sure about your purchase before buying.

How to Contact Urban Outfitters for Help

If you need assistance, here’s how to get in touch:

Phone: 800-282-2200

• Mon–Fri: 8am–10pm EST
• Sat–Sun: 8am–9pm EST

Chat or Text:

• Visit UrbanOutfitters.com/help
• Click to chat or send a message via SMS
  (Data rates may apply)

Common Questions

Pro Tips for Hassle-Free Urban Outfitters Returns

• Keep Tags On: Returns only work for items in unused condition with tags attached.
• Save That Email: Your confirmation email works as proof of purchase — no printed receipt needed.
• Avoid the Store for MRKT Items: Trying to return UO MRKT items in-store? Won’t work. Always go through the seller directly.
• Furniture = Big Commitment: Made-to-order furniture can’t be returned. Make sure it’s exactly what you want before you buy.
• Return Fast for Refunds: You only get your original payment refunded if you return within 30 days — after that, it’s store credit.

Final Thoughts

Urban Outfitters offers a flexible return policy — if you stay within the 30-day window, keep items in new condition, and follow the right steps, you’ll have no trouble getting your refund or exchange. Just keep an eye on exclusions like final sale items and furniture returns. And don’t forget: UO MRKT returns go through the seller, not the store.

Happy shopping — and returning (if needed)!

Please Note: Return policies can change over time. While this article aims to provide accurate information based on the policy at the time of writing, it’s always a good idea to double-check the return policy on official Urban Outfitters website for the most up-to-date return policy details. For any specific questions or situations not covered here, the official website or contacting Urban Outfitters Customer Service directly is the best resource.