Urban Outfitters Return Policy: Simplified

Shopping online or in-store is fun, but sometimes we need to return or exchange items. Urban Outfitters makes this process easy, but it’s important to know the rules. In this article, we will go over everything you need to know about Urban Outfitters return policy in simple and clear language.

Whether you’re returning clothes, furniture, or items from UO MRKT, this guide has all the details you need.

Overview of Urban Outfitters Return Policy

Urban Outfitters allows you to return or exchange items bought online or in-store. You can return items by mail or at one of their US or Canada store locations. However, there are some rules and fees to be aware of, especially for items bought online.

Here are the most important things you need to know about returning items at Urban Outfitters:

• Return Window: 30 days from delivery date.
• Refund Method: Original form of payment (within 30 days) or e-merchandise credit (after 30 days).
• Restocking Fee: $5 for most mailed returns.
• Final Sale Items: Cannot be returned or exchanged.
• UO MRKT Items: Must be returned directly to the seller, not to Urban Outfitters.

Holiday Return Policy

We’re extending our return and exchange window for the holiday season!

• Purchases made between October 1, 2024, and December 24, 2024 are eligible for return or exchange until January 31, 2025.
• Returns with an original receipt made on or before January 31, 2025, will be refunded to the original payment method.
• Returns after January 31, 2025, with an original sales receipt, will be issued a merchandise credit for the amount paid.

A one-time price adjustment can be made within 14 days of purchase if the original sales receipt is presented.

Items purchased outside of the holiday period will follow our standard return policy outlined below.

Please note:

• All standard policies, exceptions, and exclusions apply during the holiday extension.
• A restocking fee will be deducted for most mailed returns.
• Final sale items cannot be returned or exchanged.

Returns and Exchanges for the items bought Online

There are three ways to return the items bought from Urban Outfitters online.

1. Returning Items by Mail (with Prepaid Label)

Returning items you bought from Urban Outfitters’ website or app is simple. Follow these easy steps:

1. Find Your Order Number:
   • Log into your Urban Outfitters account and go to your Order History.
   • If you don’t have an account, you can check the Order Status by entering your email and order number as shown in the below screenshot

2. Create a Return: Click the Create a Return button for the order you want to return or exchange.
3. Print Your Return Label:
   • After creating a return, follow the instructions to print the pre-paid shipping label.
   • You will also get an email with tracking information and a copy of your label.
4. Package Your Return: Pack your items securely. Make sure to remove any old labels and attach the new shipping label.
5. Ship Your Return: Drop off your package at an authorized carrier facility. You don’t need extra postage for US returns.

Note: Urban Outfitters will deduct a $5 restocking fee from most mailed returns. Allow 1-2 weeks for return processing and 1-3 business days for the refund to show up in your account.

2. Returning Items to a Store

If you bought something online, you can return it to a US or Canadian Urban Outfitters store. Here’s what you need:

• Your packing list, receipt, or order confirmation email.
• Visit the Urban Outfitter Store nearby.
• You cannot return UO MRKT items in-store. These must be returned to the seller.

Note: Urban Outfitters stores in Europe do not accept returns for items bought on UrbanOutfitters.com.

Refunds for In-Store Returns

• Within 30 days of delivery: You will get a full refund to the original payment method.
• After 30 days or for gift returns: You will receive a UO Gift Card for the amount paid.
• Without a receipt: Returns are not accepted.

3. Returning by Mail (Without Label)

You can return items without the prepaid label also, using a shipping method of your choice. You will pay for this shipping this method. Here’s how:

• Address Your Package: Ship your package to the following address:
  • Urban Outfitters
    Attn: Returns Department
    10901 State Ave
    Kansas City, KS 66109
    United States
• Ship It: Use a trackable and insured shipping method. Be sure to include your order number on the shipping label.

Allow 1-2 weeks for processing. Urban Outfitters will deduct a $5 restocking fee for most mailed returns.

UO MRKT Items

Items bought from UO MRKT are a bit different. UO MRKT products are sold by third-party sellers through the Urban Outfitters website. These items cannot be returned to Urban Outfitters stores or through Urban Outfitters’ mail return process. Instead, here’s what you need to do:

• Follow the return instructions provided by the seller.
• Most UO MRKT sellers include a pre-paid return label with your package.
• If you didn’t get a return label, you can contact the seller to start your return.

Furniture Returns

Urban Outfitters also sells furniture, and these returns follow different rules:

• Return Window: 30 days from delivery.
• Refund Method: Original payment method.
• Restocking Fee: Select furniture items may have a 15% restocking fee.
• Final Sale: Custom-made furniture cannot be returned or exchanged.

How to Return Furniture

• For Truck-Delivered Furniture: Contact Urban Outfitters at furniture@urbanoutfitters.com or call (800) 732-2306 to set up a return.
• For UPS-Delivered Furniture: You will need to request a return label from Urban Outfitters, or mail the furniture back to:
  Urban Outfitters Returns
  501 Windy Ridge Road
  Indiana, PA 15701

Shipping costs for returning furniture are the customer’s responsibility.

Damaged, Defective, or Incorrect Items

If you received an item that is damaged, defective, or incorrect, Urban Outfitters has a straightforward process to resolve this:

• Report the issue within 30 days of receiving your order.
• Go to your order details page and start a return for the item.
• You can also contact customer service for further help.

Final Sale Items

Urban Outfitters has a list of items that cannot be returned or exchanged. These include:

• Made-to-order furniture
• Sale items purchased with an extra discount
• Items ending in $0.95

These products are final sale, so be sure about your purchase before buying.

If you have any more questions about the returns, you can visit Urban Outfitters return policy on their website.

FAQs About Urban Outfitter Return Policy

Wrapping Up

Return policy at Urban Outfitters is clear and simple, whether you are returning clothes, furniture, or items from UO MRKT.

Just remember the key points: return items within 30 days, watch out for restocking fees, and know that some items are final sale.

By following this guide, you can easily return or exchange your purchases with confidence.