Skims Return Policy: Simplified

Skims is a popular shapewear and apparel brand founded by Kim Kardashian, known for crafting solutions for all body types. Like many shoppers, when buying from Skims, understanding their return policy can help make returns hassle-free and clear.

Here’s a straightforward breakdown of everything to know about Skims Return Policy.

Skims Return Policy Overview

Understanding the Return Window and Conditions

You have 30 days from the date you place your order to initiate a return with Skims. To qualify:

• Items must be brand new, never worn or washed.
• All original tags and liners should still be attached.
• If items are untagged, return them with original packaging.
• Final Sale items are not eligible for return at all.

Skims is quite strict that the returned items must be in the same condition as received. Any sign of wear or washing usually leads to rejection of the return or voiding of refund value.

How to Return Skims Items

You have two options:

1. Mail Return

• Go to Skims Returns Portal.
• Enter your order number and email address to register your return. The screenshot of the returns page is shared below.

• You will receive a QR code and prepaid shipping label via email.
• Pack your items. If possible use the original packaging.
• Drop off the package at USPS or UPS locations within 14 days of label creation.
• Note: Mail returns have a non-refundable $6 shipping fee deducted from your refund, unless you opt for store credit or are part of SKIMS Rewards (which waives the fee).

2. In-Store Return

• Returns can be made in person at any Skims retail store.
• There is no shipping fee if you return in-store.
• In-store returns do not require starting a return online.

Refunds, Store Credit, and Exchanges

Refunds are issued only to the original method of payment including prepaid credit cards. If the return is a gift, the refund will be in the form of a Skims store credit gift card.

Important points:

• Original shipping fees are not refunded.
• Store credit refunds waive the $6 shipping fee on mailed returns.
• Skims currently does not offer exchanges. If you want a different item, you must return the original for a refund or store credit and then place a new order.
• Once the return is received and inspected, refund processing can take up to 7 business days, with bank processing adding another 3-5 days.

What Cannot Be Returned?

• Final Sale products are strictly not returnable.
• Used, worn, or washed products.
• Items without tags or original packaging.
• Gift cards.
• Damaged items outside the return window (returns must be initiated within 90 days for damaged or faulty products).

Handling Damaged or Faulty Products

If your Skims product arrives damaged or is faulty due to a manufacturing fault, you can report it within 90 days of purchase by emailing helpskims.com with photos and details.

• Faulty items found within 3 months of purchase can be returned for a refund.
• After 3 months, normal wear and tear is not covered.

Tips to Avoid Return Shipping Fees

Skims provides a few ways to avoid the usual $6 return shipping fee:

• Join the SKIMS Rewards program via the SKIMS app to unlock free return shipping.
• Choose store credit as your refund to waive the shipping fee on returns by mail.
• Simply return your items in a Skims store to avoid shipping fees completely.

Avoiding Common Return Problems

• Always keep all original packaging and tags with your items.
• Return items as soon as possible within the 30-day window.
• Use the return portal online to get your return label and track your return.
• Make sure your purchase is linked to an email or SKIMS account for easy online returns. If you bought an item in-store without email, you have to return it in-store.
• Avoid combining returns from different orders as it is not allowed.

How to Contact Skims for Help

If you need help with your return or have questions:

• Live Chat: Available daily 8am–8pm PT on the Skims website by clicking the chat icon.
• Text: Message 747-777-5467 for support (standard messaging rates apply).
• Email: Send detailed inquiries to helpskims.com including your order number and account name.
• Customer service is available 7 days a week during business hours.

Common Questions

Pro Tips for Smooth Skims Returns

1. Download the SKIMS app and join the rewards program before you shop – it can save you $6 on every return!
2. Keep your receipt and tags intact – otherwise, returns might not be accepted.
3. Create separate returns for each order to ensure faster processing.
4. Return sooner rather than later – waiting till the last day can cause delays or problems.
5. No exchanges? No problem! Just return and reorder your desired size or color.

Final Thoughts

With these clear steps and tips, returning Skims purchases can be a breeze. Just remember to act within 30 days, keep items in pristine condition, and consider using the SKIMS app rewards for free return shipping.

Happy shopping and smooth returns!

If more help is needed, Skims customer service is only a chat, email, or text away.

Please Note: Return policies can change over time. While this article aims to provide accurate information based on the policy at the time of writing, it’s always a good idea to double-check the return policy on official Skims website for the most up-to-date return policy details. For any specific questions or situations not covered here, the official website or contacting Skims Customer Service directly is the best resource.