Skechers Return Policy: Simplified
Skechers offers a flexible and convenient return policy, ensuring customers can shop with confidence. Whether you’re a Skechers Plus member or a guest, this article will explain all the details of Skechers Return Policy in a simple way so you can easily navigate the return process.
Overview of the Return Policy
| Policy Overview | Details |
|---|---|
| Return Period | – Guest Orders: 45 days from shipment date to return your items. – Skechers Plus Members: 90 days from the shipment date to return your items. |
| Eligibile items | – Unworn items in their original packaging and defective items only. Items bought on Skechers.com can only be returned through Skechers-approved methods. |
| Return Methods | – By Mail: 1. Go to Orders and Returns 2. Enter order number and email 3. Generate QR code or print label – In Store: 1. Download order receipt 2. Return to any U.S. Skechers store (excluding Guam) |
| Return Shipping Costs | Free return postage for eligible orders; initial shipping costs non-refundable |
| Refund Process | – Processed within 5-10 business days after receipt – Refunds issued to original payment method or as e-gift card if unable to refund original payment |
| Conditions for Refund | Items must be unworn, in original packaging; no refunds for worn, damaged, or improperly packaged items |
| Afterpay and Klarna Orders | Exchanges or merchandise credit for in-store returns; refunds issued for mail returns |
| Exclusions | – Worn shoes/apparel not accepted – E-gift cards are non-returnable |
How to Return a Skechers.com Purchase
You can return your online order in two ways: by mail or at a store.
Option 1: Return by Mail
- Visit the Orders and Returns page on Skechers.com.
- Enter your order number and the email address you used for the purchase as shown in the below screensshot.
- Order numbers start with SKEC-US (you’ll find it in your shipping email).
- Select Start a Return and follow the steps to:
- Generate a QR code for easy drop-off at UPS.
- Or choose the “Print My Label” option to attach a return label yourself.
- Important Notes:
- Free return shipping is only available during the return window.
- Remove any old labels or stickers from the package before returning it.
- Drop off your package at a UPS location or arrange for a pick-up.
- Wait for a confirmation email once your return is processed (up to 10 business days).
Option 2: Return in Store
- Log in to Skechers.com and go to Orders and Returns.
- Choose Start a Return and select the “Return In Store” option.
- Print your return receipt.
- Bring your items and receipt to any Skechers retail store in the U.S. (excluding Guam).
- For store pick-up orders, return the item to any Skechers store.
Afterpay and Klarna Orders:
If you paid with Afterpay or Klarna, you can:
- Return items to a store for an exchange or merchandise credit.
- Return by mail to get a refund to your original payment method.
Refund
- Refunds are processed within 5-10 business days after Skechers receives your return.
- Refunds include the item price and tax but do not cover original shipping costs.
- Payment Methods for Refunds:
- Credit/debit card refunds may take up to two billing cycles to appear on your statement.
- Purchases made with an e-Gift card will be refunded as a new e-Gift card.
Exceptions and Special Cases
- Items Outside the Return Window:
- 45 days for guest orders.
- 90 days for Skechers Plus members.
- Returns outside these periods are not accepted.
- e-Gift Cards:
- Skechers e-Gift Cards cannot be returned or refunded.
If you have any more questions about the returns, you can visit the return policy on their website
Contacting Skechers
If you have questions or need help with your Skechers purchase, their Customer Care team is ready to assist you. Here’s how you can get in touch:
1. Chat
- Click the “Chat with Us” button at the bottom-right corner of the Skechers website.
- Live chat is available during the hours listed below.
2. Send an Email
- Reach out to Skechers Customer Care via email. Just click here to get started.
3. Call
- Dial 1-800-746-3411 to speak directly with a Customer Care representative.
Hours of Operation
- Monday to Friday: 6:00 AM – 7:00 PM PT
- Saturday: 7:00 AM – 4:00 PM PT
Feel free to reach out through your preferred method, and Skechers’ friendly team will assist you with your queries!
FAQ’s
Tips for a Smooth Return Process
- Keep the original packaging and receipt handy.
- Use the Skechers website to easily start your return.
- Check your email for updates about your return status.
- Avoid wearing items unless you’re sure you’ll keep them.
Final Thoughts
Skechers return policy makes it simple for customers to return items. With multiple options and clear rules, you can shop worry-free. Whether you’re a guest or a Skechers Plus member, following these steps will ensure a smooth return experience.
